Sophie & Toffee Reviews

Name: Sophie & Toffee
Address: UB point 61 Ubi Ave 1, #06-08, UB point 61 Ubi Ave 1, #06-08, Singapore
Rating: 3.88

3.9 Rating 42 Reviews

69 %

of reviewers recommend Sophie & Toffee

Company Reviews

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5,344

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Phone:

91888533

Email:

support@sophieandtoffee.com

Location:

UB point 61 Ubi Ave 1, #06-08,
UB point 61 Ubi Ave 1, #06-08
Singapore
408941

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Sophie & Toffee 5 star review on 4th July 2022

Jeannice

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had issues with s&t two part resin not curing at all. It’s not as if I had mixed it incorrectly (I tried multiple times being super careful with the correct ratio) and it didn’t cure properly, it was not curing at all. I messaged them using their contact form with no response. Then email, and still no response. I bought from them again leaving a note in the notes section thinking surely they would read that, alas, nothing. In desperation, I replied to an automated reply from them. I got one response, and after that reply, I haven’t heard anything back. It feels like they don’t want to deal with it. I’ve bought a quite a bit of resins and moulds from them. Usually, fine. But one bad batch and lack of response really makes me lost my trust in them.”

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Posted 7 months ago

“The resin moulds I purchased are nothing short of AMAZING. I cannot wait to buy more.”

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Posted 7 months ago

“I have gotten the puni puni box and I likes it but the colorant for some reason separated and it leaked all in the bag and into box, and it seems that the colorant all dried up and nothing is left but dried colored bottles, what do I do.”

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Posted 7 months ago

“Product never arrived and there is not a way to report it.”

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Posted 8 months ago

“Company is super slow been waiting over a month and a half for my order still hasn't showed up and yet I've been billed for the order behind that one when I haven't even received the first order I canceled my order cancel my account and I was still yet again charge I've emailed multiple times I get no response I need to cancel my orders I get no response and I have no productvery very very poor customer service experience”

Helpful Report

Posted 8 months ago

Dear Bradley, Thank you so much for taking the time to share your experience with us regarding your order at Sophie & Toffee. We sincerely appreciate your feedback and want to apologize for the inconvenience you have faced. We are truly sorry for the delay in the delivery of your order. We understand how frustrating it can be to wait for such a long time. We are currently working on improving our shipping processes to ensure better and faster deliveries in the future. Furthermore, we deeply apologize for the billing issue you encountered, as well as the lack of response to your emails. We understand that this has led to a very poor customer service experience, and we want to assure you that this is not the standard we strive to maintain. We would like to make things right for you, Bradley. Could you please provide us with your order details and contact information so that our dedicated team can assist you promptly? We genuinely value your feedback and want to resolve any outstanding issues as quickly as possible. Once again, thank you for bringing these concerns to our attention. We appreciate your patience and understanding. We look forward to hearing from you soon and working towards rectifying this situation. Best regards, Sophie & Toffee Customer Service Team

Posted 8 months ago

“Best crafting company out there, I started with these guys on Etsy, and we've been together ever since ❤️”

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Posted 8 months ago

“It takes way to long for me to get a box, I understand that it come through customs but I still have not received the box I ordered in January.”

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Posted 8 months ago

Dear Verdonna, Thank you so much for taking the time to share your experience with us at Sophie & Toffee. We truly appreciate your feedback and sincerely apologize for the delay in receiving your box from January. Our subscription boxes works like a pre-order and is usually shipped the following month. So if you have subscribed to a box in January, you will receive your box in February. We understand the frustration that can arise when a package takes longer than expected, especially when it involves customs clearance. Your concerns regarding the delivery time are valid, and we deeply regret any inconvenience caused. To ensure that such delays do not occur in the future, we would be grateful if you could provide us with some additional information. Could you kindly share the specific details of the order by emailing us at support@sophieandtoffee.com, such as the order number or any tracking information? This will enable us to investigate and rectify the issue promptly. We value you as our customer, and your satisfaction is of utmost importance to us. We would like to take this opportunity to make things right for you. If there is anything else we can do to improve your experience with Sophie & Toffee, please do not hesitate to let us know. Once again, we genuinely appreciate your feedback and apologize for any inconvenience caused. We look forward to resolving this matter and ensuring your future experiences with us exceed your expectations. Warmest regards, Sophie & Toffee Team

Posted 8 months ago

“I still haven't received my first kit. Ordered about a month ago. I don't think it has left the shipping yard according to the tracking number. I'll give you a proper review when it gets here.”

Helpful Report

Posted 8 months ago

Dear Karen, Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Sophie & Toffee. We truly appreciate your honest review and apologize for any inconvenience caused. We are truly sorry to hear that you have not yet received your first kit, despite ordering it about a month ago. We understand how frustrating it can be, especially when the tracking number indicates that it has not left the shipping yard yet. Rest assured, this is not the experience we want for our customers. We would like to make things right and ensure that you receive your kit as soon as possible. Could you please share more details by emailing us at support@sophieandtoffee.com with us regarding your order? Specifically, could you let us know your order number and any other relevant information so that we can investigate the issue and resolve it promptly? Once again, we apologize for the delay and any inconvenience caused. We are committed to continually improving our services and your satisfaction is our top priority. If there is anything else we can do to make things better, please do not hesitate to let us know. Thank you for your understanding and patience. We look forward to resolving this matter for you and receiving your proper review once your kit arrives. Best regards, Sophie & Toffee Team

Posted 8 months ago

“Sophie and Toffee are amazing, they go above and beyond to make sure they take care of their customers I'm so thankful to have a subscription to 2 of their boxes”

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Posted 8 months ago

“The boxes were amazing! They had everything you needed and things I never would have thought of for resin. I would continue to purchase this if my kids were still interested. We moved to Japan, which they understandably don't ship to, and had family members sending us the last of the boxes; that's how much we loved it. It was a great experience.”

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Posted 8 months ago

“Love the elves boxes, and the service is up and above most companies, thank you everyone at Sophie and toffee!”

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Posted 2 years ago

“They have great products of great quality and range. Customer service always replies. Will definitely continue to support.”

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Posted 2 years ago

“Amazing company, i never had a mustake in an order, the products are good(the packaging are so cute too) and the shipping is fast! I am also subscribed to the pixie box since 5 months and i am so happy with it! Greetings from Switzerland!”

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Posted 2 years ago

“stop changing my existing subscriptions I don't want a monthly collab box I want my quarterly Disney box. I don't want a family project I want my premium box with premium items”

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Posted 2 years ago

“I purchased this as a gift. She loved it! Thank you!”

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Posted 2 years ago

“They have incredibly kind staff, and wonderful products! They are quick to respond to any issues and find solutions. The attention to customers and detail is also amazing. 10/10!”

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Posted 2 years ago

“Although not being able to get a refund when an order goes through for a subscription box can be frustrating, the staff are very responsive and quick to find solutions for us. The products themselves appear well made and sturdy. I would highly recommend for those who are of the crafty nature but struggle sometimes to find inspiration. Thanks again Anna for your help. You made me more than happy to be a customer again in the future.”

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Posted 2 years ago

“super cute!”

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Posted 2 years ago

“Lovey company”

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Posted 2 years ago

“Allways so kind and helpful!”

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Posted 2 years ago

Sophie & Toffee is rated 3.9 based on 42 reviews