SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super quick delivery, and beautiful quality products! I bought bunting,hurricane lamps, and shepherds hooks, and they all look like amazing, quality products. I can't wait to try them out next week, and make our camping trip a truly glamping experience!”

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Posted 7 years ago

Let us know how it goes, Manda. Camping in luxury is a wonderful experience. Thanks for taking the time to review.

Posted 7 years ago

“The tent is perfect, the website was easy to navigate and the delivery was quick.”

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Posted 7 years ago

“Its a fantastic tent - I can put it up on my own. There is loads of space inside. My only problem and this is a personal one is that I have trouble repacking! I would recommend Soulpad and this tent whole heartedly.”

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Posted 7 years ago

So pleased you're happy Carolyne. You'll get the hang of repacking. The canvas bag is extra big to accommodate the tent so this bit should be a piece of cake, but getting everything back in the car in the same order it came out is always tricky!

Posted 7 years ago

“Once again a top service form Soulpad, even when items are the wrong colour picked up next day and correct items received. Thank you . Kind regards Sally.”

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Posted 7 years ago

Thanks for the 5 stars! Sometimes events conspire against us and we get let down too. Happily on this occasion we were able to step in and get it sorted. Happy yoga-ing!

Posted 7 years ago

“Delivery was fast and item arrived safely. The tent itself is fantastic too.”

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Posted 7 years ago

Cheers, Simon! Enjoy your fantastic tent.

Posted 7 years ago

“Very quickly despatched. Helpful as we needed the groundsheet asap.”

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Posted 7 years ago

When you need a groundsheet - you NEED a groundsheet. Pleased to help out!

Posted 7 years ago

“I had loads of questions I needed answering before committing to buy a bell tent - it's a big purchase! SoulPad's website is excellent, packed with advice for a novice canvas camper, and they returned my calls promptly with answers to my specific questions about tent drying. They then dispatched my tent incredibly quickly, even though we'd spoken on the phone after their cut off for next day delivery, and the tent was with us before 10am the next day. Fantastic service and so far, what seems like a fantastic tent. We've only put it up for one night to test it out (and haven't slept in it yet!) but the instructions are very full and clear. Camping for real next weekend and we can't wait!”

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Posted 7 years ago

You're one of those people who prepare the weekend before and you even read the instructions. Amazing! If I could give you 5 stars I would. Thank you, Jamie.

Posted 7 years ago

“So far so good, used our Bell Tent for the first time this weekend and loved it......and I mean LOVED it. Everybody should have one!!”

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Posted 7 years ago

We love that you LOVED it. Thanks for your order!

Posted 7 years ago

“Contacted the team at short notice to arrange a visit to the showroom which never seemed an issue to them. Upon arrival, the help we received was fantastic and we couldn't be happier with the service we received! Can't wait to use our purchase at the end of the Month!!”

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Posted 7 years ago

“Ordered replacement poles and received them the next day. We live remotely so I'm impressed and very grateful.”

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Posted 7 years ago

We had those poles dropped by parachute from a specially adapted rocket programmed with your GPS location. Because we love a challenge. Not really. Glad to hear your order arrived safely and speedily. Thanks for letting us know!

Posted 7 years ago

“The customer service is excellent, a very friendly helpful team, I heartily recommend SoulPad”

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Posted 7 years ago

And we heartily recommend you! Thanks for your order and your feedback.

Posted 7 years ago

“Such a good company, really helpful and there soulpads are amazing brilliant”

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Posted 7 years ago

Thanks for your order and your feedback! We'll continue to improve even though we're already 'brilliant'!

Posted 7 years ago

*Blush* We are, aren't we? Glad you like the SoulPads too! PS - Your name is so cool.

Posted 7 years ago

“4m hybrid g bell tent delivered with 24hours of purchase. Thrilled with the excellent service. Website very informative and helpful.”

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Posted 7 years ago

You're thrilled, we're thrilled. Thanks for your order and your review!

Posted 7 years ago

“Easy to order, speedy free delivery and fantastic quality product.”

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Posted 7 years ago

Thanks for taking the time to remind us why customers choose SoulPad. Here's to many happy years of comfy camping!

Posted 7 years ago

“Good quality item (camping log burner) delivered most speedily.”

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Posted 7 years ago

You'll be toasty. Enjoy!

Posted 7 years ago

“Great tent and immediate delivery”

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Posted 7 years ago

What can we say? You're happy. We're happy. Thanks for the 5 stars!

Posted 7 years ago

“Lost my A frame rain cap after a great weekend camping. Ordered replacement on Monday, arrived on Tuesday, post free! Great service!”

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Posted 7 years ago

Those pesky caps are easily lost. Happy to hear you had a great weekend anyway and your free replacements arrived safely. Thanks for taking the time to tell us about your experience.

Posted 7 years ago

“Beautiful new summertime abode”

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Posted 7 years ago

Yes. Do let us all know when summer finally arrives, we'll put on some hats & lotion!

Posted 7 years ago

“Incredibly efficient service with prompt delivery and updates all the way.”

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Posted 7 years ago

Thank you, Caroline. Just what we aim for when shipping!

Posted 7 years ago

“Absolutely brilliant service, super quick delivery and I love my soulPad 3000!!! Happy to be part of the SoulPad family. Thank you.”

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Posted 7 years ago

Welcome, Jack! Glad to have you with us. Enjoy your SoulPad 3000 and keep us posted.

Posted 7 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews