SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought the 5 metre bell tent. Took it out for its first use @ the end of August. It was so easy to put up and spacious inside. We fitted the flue to our wood stove with ease using the genie and were soon toasty. Can’t wait to go out & use it again!”

SoulPad Ltd 5 star review on 9th September 2020

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Posted 4 years ago

Thank you for taking the time to tell the world about SoulPad. We're glad you enjoyed yourselves, here's to many more adventures.

Posted 4 years ago

“Listen man, if you can; BUY ONE!! We have been treating our SoulPad like a family vacation in the yard, a screened in porch addition that doesn't require zoning and a nice peaceful office in the woods. It's been so amazing. No more cabin fever, and it's been through a LOT of rain storms. The bathtub floor held up in 3 inches of standing water during a storm and the canvas was waterproof the first night it was in use! The zippers are top notch, and we have been able to keep out critters and bugs in two very buggy areas in NJ and PA. Since then I have taken it down and moved it twice and now it stands in a more semipermanent spot at the edge of our yard on rocky soil, but the floor holds up well to it. It's 10am, I'm laying on a queen blowup extra tall mattress with tons of room to spare for my family while my toddler watches a movie and my husband works on his laptop. Oh, and her potty fits easily so we don't have any accidents (hopefully, not that it wasn't easy to clean up when we did) You could definitely fit two queen beds and have room on both side of the tent for storage in the 4000ease, but with one bed theres room enough for a 3 year old to play and two adults to have their space. Heaven. I really want a smaller SoulPad for camping and hiking, we will be getting an inner tent eventually and hope to buy a 5000 with a stove jack hole when our child gets a bit older. Customer for life! Thanks SoulPad! With love, the Porcelli Family”

SoulPad Ltd 5 star review on 7th September 2020

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Posted 4 years ago

Wow! You really are making the most of your SoulPad and we love what you've done with the place. Welcome to the fold!

Posted 4 years ago

“Very happy customer. You guys have a proactive and responsive customer service, resolved my enquirer with overseas shipping in a pragmatic and actionable way, loved the PayPal payment notice making the whole order/payment/fulfillment process easy and fast. Well done.”

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Posted 4 years ago

Thanks, Nicholas. We never tire of hearing how good our customer service is! Enjoy your new kit.

Posted 4 years ago

“Fantastic quality product. So simple Robust and well made. And excellent instructions”

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Posted 4 years ago

Hello James. As we like to say... 'Look after your SoulPad and your SoulPad will look after you!'. Thank you for taking the time to review.

Posted 4 years ago

“A shining light in the bell tent industry. I had a lot of trouble purchasing a bell tent through other providers, either through stock issues or generally poor customer service, but then I found SoulPad and the experience was amazing! Great customer service and really fast delivery. I would highly recommend SoulPad as a preferred supplier of bell tents :)”

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Posted 4 years ago

Thank you for taking the time to write your review, Pete. We aim to please and everyone here is chuffed to know we're a 'shining light'!

Posted 4 years ago

“Wonderful service with good advice”

SoulPad Ltd 5 star review on 28th August 2020

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Posted 4 years ago

Thank you, Margaret. Enjoy your many SoulPad adventures!

Posted 4 years ago

“Rapid response, helpful practical advice on how to repair my soul pad and in retrieving original order”

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Posted 4 years ago

A great thing about canvas is that it's easily patched up. The team here are pleased that your mouse trouble is over and you'll soon have your SoulPad as good as new!

Posted 4 years ago

“Excellent customer care, great product and fast delivery .”

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Posted 4 years ago

Really nice to hear, thanks Paul.

Posted 4 years ago

“Great tent. Quick delivery. There were a few issues when the tent arrived that was beyond their control. They were so quick to sort these issues. Fantastic customer service.”

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Posted 4 years ago

Ack! Silly couriers. Glad to hear you're pleased with our service and product.

Posted 4 years ago

“Absolutely love our new bell tent, it was delivered promptly in time before our first trip!”

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Posted 4 years ago

Wonderful! Welcome to the SoulPad family Ruth :)

Posted 4 years ago

“Pleased with my spares that I ordered. Easy to order, quick delivery and quality products.”

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Posted 4 years ago

Lovely to hear, thanks Linda :)

Posted 4 years ago

“Great service as always from the SoulPad team :)”

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Posted 4 years ago

Cheers Sadie!

Posted 4 years ago

“Great service and quick delivery of replacement A frame plastic caps”

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Posted 4 years ago

Good to hear, thanks!

Posted 4 years ago

“I bought a 5m bell tent and various sets of lights recently. The tent is amazing. Accessories not so much. Both sets of outdoor Traditional Festoon Lighting didn't work. Their feedback was to try and fix them myself. I also bought a set of industrial festoon lighting (solar powered) which also haven't worked since the first night. I've inspected them a number of times and the recharagble battery keeps popping out so they dont charge in the sun. They are a pain. After 2 camping trips the tent bag fastening at the top has snapped and pulled thorough so now it doesn't fasten closed. Matt”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Really nice to hear, thanks Linda :)

Posted 4 years ago

“Oh myyyyyyy!!!! This is absolutely the best decision I made all of lockdown!! Our 6mt Betty Bluebell has been a Godsend🧘🏼‍♀️🌾🌅💖✨ We’ve been camping out, hangin’ out and just totally chillin’ out🎉🎉🎉 Life is sweet and I couldn’t recommend Soul Tents higher🌟🌟🌟🌟🌟 Buy one, love one and be ONE 🙏🏼🏕🌏🌾🌺💫🤸🌅🎉🎉🎉”

SoulPad Ltd 5 star review on 7th August 2020

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Posted 4 years ago

“Really helpful customer service and a fantastic quality bell tent.”

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Posted 4 years ago

This is everything we wish for, for our customers. Thanks Dan :)

Posted 4 years ago

“I love this bell tent, it’s just so dreamy and well made and easy to put up! The kids love it, it keeps out the rain, it’s warm and incredible. Soul Pad give clear instructions and delivered it promptly.”

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Posted 4 years ago

Thanks for the positive feedback Claire. We wish you and the kids many happy, new memories with your new 'Pad.

Posted 4 years ago

“Love these guys, excellent customer service, friendly and prompt ☺️”

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Posted 4 years ago

Aw shucks clare! We love you too. Thanks for the positive vibes x

Posted 4 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews