SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 4000-lite and tent arrived very promptly. There was a little problem with stitching coming away from the a-frame section of tent, however Soulpad were very quick to address this issue and offered a replacement which arrived a few days later. Very happy with the service.”

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Posted 6 years ago

We pride ourselves on our customer service and we're glad that we were able to step in before your issue became a burden. Thanks for your custom, Matthew!

Posted 6 years ago

“I absolutely love my SoulPad 4000-hybrid tent! Great service from Zoe and Isobel who were super helpful with answering any questions I had about the tent and it arrived within a couple of days or ordering. Quality is excellent. A few of us had a night in the rain in it and it stayed warm and dried really quickly in the sun the day after.”

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Posted 6 years ago

There's nothing quite like the sound of rain on canvas, especially when you're snug and dry. Enjoy your new SoulPad and thanks for your custom.

Posted 6 years ago

“From visiting the showroom in Norfolk to the tent arriving within 24 hours of ordering, the service was exceptional and friendly. We put the tent up for the first time today and everything was sooooo simple, the instructions made it easy but to be honest is wasn’t tricky at all. The tent is exceptional quality right down to the smallest detail. Thank you x”

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Posted 6 years ago

Thank you for your order. We're glad you like your new SoulPad, have fun!

Posted 6 years ago

“You had what I wanted, in stock and dispatched quickly”

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Posted 6 years ago

You told us what you wanted and we had it in stock. Why wait? Enjoy your SoulPad, Beverley and thanks for the review!

Posted 6 years ago

“Helpful sales team, delivered on time, Demi inner worked really well, daisy lights are good and the semi circular door mat kept things a little bit tidier!”

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Posted 6 years ago

Ah yes, a doormat can make all the difference. It's like a 'welcome home' for your SoulPad. Thanks, Matthew.

Posted 6 years ago

“A friend of ours has a SoulPad 6000-hybrid-G and he brought it to our place for a summer party last year. The kids loved it and so did we so we thought we would purchase one. We have had it up over the weekend and it has been fantastic. We lounged around all day Sunday with the sides folded up, bean bags and rugs. My son even did his homework in there without complaint! I would highly recommend buying one of these. Plenty of room and well made. Cheers guys!”

SoulPad Ltd 5 star review on 21st May 2018

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Posted 6 years ago

We're glad you're getting the maximum amount of use out of yours by using it in your garden and not only on campsites! SoulPad's are educational - that's why so many schools have them - and there's certainly *loads* of room in a SoulPad 6000-hybrid-G. Thanks for taking the time to review!

Posted 6 years ago

“Great service, especially from Zoe and Isobel at the sharp end - advising and adjusting my order. Excellent delivery clarity and looks good all wrapped up: was waiting until half time when my grand daughters come to help me put it up for the first time. Could then add a photo? Wanted one for years... Judith”

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Posted 6 years ago

Wonderful feedback Judith, thank you. Welcome to the SoulPad fold!

Posted 6 years ago

“We are absolutely delighted with our tent. Really easy to put up, incredibly spacious inside and has made camping fun! SoulPad have been very helpful and can't fault our purchase or the company. Thank you!!”

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Posted 6 years ago

Thanks Pippa & Simon, your comments have really pleased us. Thanks for your purchase and welcome to the SoulPad family!

Posted 6 years ago

“Great service. Ordered a 6m bell tent Thursday and it was delivered Friday.”

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Posted 6 years ago

Enjoy using your 6m SoulPad, Chris!

Posted 6 years ago

“Good service and delivery. However they do leak water. The internal labels regarding fire warnings and soul pad label on the right of the door drip water after a period of rain. Also water does run down the door pole after a long period of rain.”

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Posted 6 years ago

“Hi What ever I buy the service is always excellent. Many thanks”

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Posted 6 years ago

Thank you very much for your orders, Rita!

Posted 6 years ago

“Recently purchased a SoulPad 4000-hybrid-G what a fantastic piece of kit and company. Ordered on wednesday delivered friday the same week and erected on sunday in 15 minutes straight from the bag, its that simple. Once again i cant praise you and the tent highly enough.”

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Posted 6 years ago

Thanks for your custom Wendy and welcome to the SoulPad family. I hope you will share pics and experiences with us and fellow SoulPadders over on our Facebook page :)

Posted 6 years ago

“The service was great, the lady who called me to put my order through was very helpful and it was all sorted very easily. Our new bell tent turned up about two days after I ordered it which was amazing.”

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Posted 6 years ago

Wonderful feedback, thanks Polly :)

Posted 6 years ago

“I have a 5m Hybrid and bought a 4m Hybrid G for my big sis as an early birthday prezzie. Suffice to say we are now the happiest SoulPad owners out there. You folks rock”

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Posted 6 years ago

Wishing you great times camping with your big sis Milissa x

Posted 6 years ago

“Excellent prompt service. Excellent product. Bought 3 Feuerhand Hurricane Lanterns. Use the company again. Thanks”

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Posted 6 years ago

An excellent choice of lantern! Thanks for your order.

Posted 6 years ago

“Isobel was warm and friendly. Our experience at your showroom was worth the trip from Essex with our 2 week old baby and our 18month old! We can’t wait for this summer!! Emma and Chris x”

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Posted 6 years ago

Hello Emma. Isobel will be very pleased to hear your comments. Enjoy your summer - sounds like you're going to be very busy!

Posted 6 years ago

“Very helpful in their products and very quick delivery”

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Posted 6 years ago

We aim to please! Thanks for taking the time to write a review.

Posted 6 years ago

“Just bought a fabulous bonfire camp fire with stew pan. Good quality and looks great, just hope we get some weather to try it out soon! Only point is this has several parts to it as we bought the complete set with grill, bbq pan and stew pot. Instructions were all about safety and fire lighting, would have liked some instructions, like can you use both the large pan and the silver grill at same time, ie will the heat get through to both. Is there a better to put the two items on if wanted to use both, ie silver tray first then big bbq tray. I suppose we will work that out by trial and error but some guidance might have been helpful.”

SoulPad Ltd 5 star review on 10th April 2018

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Posted 6 years ago

Here's hoping for some great weather soon Susan! You've got some great kit there. Thanks for your comments. As re-sellers we don't have control of the instructions that go with this kit, but your comments are valid and appreciated - we will certainly feed those back to the manufacturer. In the meantime do give us a call to chat things through. We use that kit extensively and know it inside out. It's very robust and the configuration is extremely flexible.

Posted 6 years ago

“I received my 5m Bell tent very quickly, neatly boxed and secure. I have had a practice setting it up. amazed by the size of the internal space. very excited to create a colourful living space inside and to enjoy my camping adventures. Thank you for an amazing tent!”

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Posted 6 years ago

We do like a customer who practices beforehand! Thank you very much for your order.

Posted 6 years ago

“I still haven't received my order- two sets of festoon lights. I'm not sure if something has gone wrong with the delivery but not very happy the order still hasn't arrived as orders almost two weeks ago.”

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Posted 6 years ago

Holly I'm sorry to hear of your concerns. You were sent tracking details of your order which was returned to our warehouse after a failed delivery. Unfortunately we were not made aware of this return and we failed to contact you to re-arrange the shipment. We have taken this up with our warehouse team to ensure it does not happen again. You have since been refunded for your order.

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews