SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi What ever I buy the service is always excellent. Many thanks”

Helpful Report

Posted 7 years ago

Thank you very much for your orders, Rita!

Posted 6 years ago

“Recently purchased a SoulPad 4000-hybrid-G what a fantastic piece of kit and company. Ordered on wednesday delivered friday the same week and erected on sunday in 15 minutes straight from the bag, its that simple. Once again i cant praise you and the tent highly enough.”

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Posted 7 years ago

Thanks for your custom Wendy and welcome to the SoulPad family. I hope you will share pics and experiences with us and fellow SoulPadders over on our Facebook page :)

Posted 7 years ago

“The service was great, the lady who called me to put my order through was very helpful and it was all sorted very easily. Our new bell tent turned up about two days after I ordered it which was amazing.”

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Posted 7 years ago

Wonderful feedback, thanks Polly :)

Posted 7 years ago

“I have a 5m Hybrid and bought a 4m Hybrid G for my big sis as an early birthday prezzie. Suffice to say we are now the happiest SoulPad owners out there. You folks rock”

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Posted 7 years ago

Wishing you great times camping with your big sis Milissa x

Posted 7 years ago

“Excellent prompt service. Excellent product. Bought 3 Feuerhand Hurricane Lanterns. Use the company again. Thanks”

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Posted 7 years ago

An excellent choice of lantern! Thanks for your order.

Posted 7 years ago

“Isobel was warm and friendly. Our experience at your showroom was worth the trip from Essex with our 2 week old baby and our 18month old! We can’t wait for this summer!! Emma and Chris x”

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Posted 7 years ago

Hello Emma. Isobel will be very pleased to hear your comments. Enjoy your summer - sounds like you're going to be very busy!

Posted 7 years ago

“Very helpful in their products and very quick delivery”

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Posted 7 years ago

We aim to please! Thanks for taking the time to write a review.

Posted 7 years ago

“Just bought a fabulous bonfire camp fire with stew pan. Good quality and looks great, just hope we get some weather to try it out soon! Only point is this has several parts to it as we bought the complete set with grill, bbq pan and stew pot. Instructions were all about safety and fire lighting, would have liked some instructions, like can you use both the large pan and the silver grill at same time, ie will the heat get through to both. Is there a better to put the two items on if wanted to use both, ie silver tray first then big bbq tray. I suppose we will work that out by trial and error but some guidance might have been helpful.”

SoulPad Ltd 5 star review on 10th April 2018

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Posted 7 years ago

Here's hoping for some great weather soon Susan! You've got some great kit there. Thanks for your comments. As re-sellers we don't have control of the instructions that go with this kit, but your comments are valid and appreciated - we will certainly feed those back to the manufacturer. In the meantime do give us a call to chat things through. We use that kit extensively and know it inside out. It's very robust and the configuration is extremely flexible.

Posted 7 years ago

“I received my 5m Bell tent very quickly, neatly boxed and secure. I have had a practice setting it up. amazed by the size of the internal space. very excited to create a colourful living space inside and to enjoy my camping adventures. Thank you for an amazing tent!”

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Posted 7 years ago

We do like a customer who practices beforehand! Thank you very much for your order.

Posted 7 years ago

“SoulPad were very helpful, and answered all my questions regarding delivery to Cyprus for the solar lights I wanted to order.”

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Posted 7 years ago

Thank you for your order, Diane. Glad we could help.

Posted 7 years ago

“We booked to visit your showroom on Monday 12th February 2018, late morning. It was easy to find and had nice quiet parking. We were the only viewers booked in at that time, and the lady in the office (I do apologise for not remembering her name) was very helpful indeed. We had plenty of time to make our choices and decisions, and in the end ordered a 4m version with zipped in groundsheet. We haven't used it yet, but plan to do so these next few months. Thank you very much for your help! Adrian, Tina and Elodie”

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Posted 7 years ago

Hi guys. Thanks so much for your order. We're glad to hear that you didn't feel rushed and you had plenty of opportunities to ask questions. Enjoy your new SoulPad! PS - The lady's name is Isobel.

Posted 7 years ago

“Very quick delivery and excellent email contact”

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Posted 7 years ago

Thank you, Linda!

Posted 7 years ago

“Really great tents, I was recommended by a friend and I haven't been disappointed. Always deliver on time too. Very happy customer”

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Posted 7 years ago

Thank you!

Posted 7 years ago

“Great customer service , fantastic showroom , great staff big thank you to Isobel for a welcoming service and making our experience wonderful. Thank you so much for our purchase of a great tent and stove . We have now received our goods and are so so happy .”

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Posted 7 years ago

Thanks, Dean. Happy days ahead!

Posted 7 years ago

“Need some spares for our Blaze stove. Easy to order and arrived in very quick time. Thanks.”

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Posted 7 years ago

When you need to be toasty - you NEED to be toasty. Glad to help!

Posted 7 years ago

“We are so excited! Our new soulpad came very quickly and we can’t wait until the weather warms up so we can use it. Thank you soulpad! X”

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Posted 7 years ago

We're excited for you, Chloe. Thanks very much for your order, see you in a field somewhere!

Posted 7 years ago

“My new year resolution for 2017 was to buy a SoulPad tent and I ordered it right before the end of 2017. It was easy to purchase online ( I'd been looking at the website all year), it arrived safely, promptly and was well packaged ( it was delivered in the rain when we were out). I've unpacked it and can't wait to put it up - with help from the online video! Thanks SoulPad...”

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Posted 7 years ago

Ruth - we admire your determination to see things through. Here's hoping your resolutions for 2018 are not too challenging. Happy New Year!

Posted 7 years ago

“Haven't had a chance to put the tent up yet but it looks great and the service I received from Soulpad was great.”

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Posted 7 years ago

Thanks, Andrew. Let us know how you get on putting it up. You should find detailed instructions in the box.

Posted 7 years ago

“Very quick delivery, exactly what i was expecting from the order, liked the way it was packed. Easy to use the website, professional feel to it, most likely will buy from here again”

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Posted 7 years ago

Thanks, Cameron. We look forward to hearing from you again.

Posted 7 years ago

“Perfect customer service and delivery. Yet to try tent but very hopeful”

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Posted 7 years ago

Thanks, Tristan. We know how exciting having a new SoulPad delivered can be but don't forget to read the instructions!

Posted 7 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews