SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

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“Excellent next day delivery and the tarp is beautiful. I chose Soul Pad's tarp over cheaper others because of the extra height extendable poles - and because we have a Soul Pad tent!”

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Posted 7 years ago

Thanks for your repeated custom, Cath. The extendable poles do come in very handy for changing your (flame-retardant) tarp configuration.

Posted 7 years ago

“When looking round the showroom it was very relaxed and welcoming. We received great customer service. Later dealings when I needed two lamps for our camping trip (sameday), Soulpad were so helpful and I was able to collect the lamps within 1 hour! Perfect! Ko”

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Posted 7 years ago

Hello Kym. Thanks for your review. We're happy to hear your trip to us was worthwhile and our 'sameday service' helped you out!

Posted 7 years ago

“We became one!”

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Posted 7 years ago

That's wonderful to hear! Thank you.

Posted 7 years ago

“Love, love, LOVE my SoulPad. As a tall sort it makes the world of difference to the camping experience having a tent I can stand up in. Thoroughly recommended”

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Posted 7 years ago

You can do lots of things in your 4, 5 or 6 metre SoulPad; stand, dance, jump about a bit, wave your arms and many more. Really, you can. Thanks for taking the time to proclaim your love - your SoulPad loves you too!

Posted 7 years ago

“SoulPad have achieved a level of service that all retailers should aspire to reach! From the very start, the advice and guidance provided by Isobel was excellent and most definitely enabled us to make the right choice for our family needs. The process from purchase to delivery of the 5000 hybrid G was equally efficient, I cannot commend SoulPad highly enough, buy from them, you will not be disappointed!! MG”

Helpful Report

Posted 7 years ago

Mick - amazing, thank you! We're really proud of Isobel here and she was extremely pleased to see this review. You probably guessed already that customer service is very important to us and it's great that you took the time to tell everyone about it. Here's to many happy adventures in your 5000-hybrid-G!

Posted 7 years ago

“Very quick delivery of a tripod and pot hanger. Both are well made”

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Posted 7 years ago

Thanks for taking the time to review us, Bill. We're keen to stock products that are well made and built to last so your feedback is invaluable.

Posted 7 years ago

“We tried and tested a friends 4 metre SoulPad Bell Tent before buying our own 5 metre tent. It arrived within 24 hours of ordering and it is superbly designed and constructed. I envisage many years of very happy glamping holidays and weekends away, and my youngest daughter has already organised a mass sleepover with all of her friends next weekend. So far, my experience with SoulPad has been 100% positive. Keep up the great service folks!”

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Posted 7 years ago

We agree - you have many years of happy glamping ahead of you! Thanks for taking the time to write a review.

Posted 7 years ago

“Very happy with service, would of rated very good if been in stock, unfortunately got to wait 2 weeks !”

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Posted 7 years ago

Hello Maxine. Sorry to hear that part of your order was delayed. If it was possible to get it to you sooner we'd make that happen.

Posted 7 years ago

“Can't thank Soulpad enough, wanted 2 bell Tents in a hurry for an Event that I was supplying. Ordered on the Wednesday dinner time with me on the Thursday dinner time Thanks Guys Pitchngo Cornwall”

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Posted 7 years ago

Nice one! We hope everything went smoothly and we're glad the free & fast delivery beat your expectations! Thanks for the review.

Posted 7 years ago

“Always fancied one of these tents as they look fantastic. I bit the bullet and wasnt disappointed. The tent is quality and worth every penny. Delivery was prompt to. Thank you soul pad just had a fantastic week in London in my new tent”

SoulPad Ltd 5 star review on 2nd June 2017

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Posted 7 years ago

Thanks for posting the picture and the review. That's a comfy looking setup. - enjoy your future adventures!

Posted 7 years ago

“Fabulous!”

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Posted 7 years ago

Thank you!

Posted 7 years ago

“Great tent, with a few minor additions could be excellent. Couple of friends had a bell tent from another supplier, the guy lines and pegs were much better quality, enabling you to get the tent more taught. Apart from that tent is great, kept us dry etc.”

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Posted 7 years ago

Thanks, Rob. We're always striving to improve our products so your feedback is very useful. Be careful over-tensioning those guys though - a little slack is usually better than being too taut.

Posted 7 years ago

“Fantastic products, fantastic service!”

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Posted 7 years ago

Fantastic! Thank you.

Posted 7 years ago

“Will buy more”

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Posted 7 years ago

So happy to hear it! Thanks, Greg.

Posted 7 years ago

“Beautiful high quality bell tent. It arrived quickly and we wasted no time in getting straight out camping with our 2 young children. It was so easy to put up and it was the envy of the other campers! Couldn't be happier.”

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Posted 7 years ago

We hope you enjoyed your holiday as much as your enjoyed your SoulPad! Thanks for the review.

Posted 7 years ago

“Excellent customer service and brilliant product. Website is helpful and ordering process went smoothly. I got my tent a few days after I placed my order. Very happy with my new tent.”

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Posted 7 years ago

Excellent praise indeed! Thank you, Zoe.

Posted 7 years ago

“The bunk beds are amazing! I can't get my kids to sleep in their normal beds any more. Delivered really quickly and very well packaged. Loved everything about it. Thanks!”

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Posted 7 years ago

Hello. We're really pleased that you found SoulPad to your liking. Really sorry about the kids not sleeping in their own beds any more. Hopefully it's just a phase.

Posted 7 years ago

“Always great service”

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Posted 7 years ago

Thank you! That's lovely to know.

Posted 7 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews