SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were looking for a bell tent and did plenty of research both on the internet and via people who had already purchased tents. One company stood out both via word of mouth and based upon their success and quality of product. We then phoned them to discuss the best tent options and to better understand the tent manufacture, any maintenance it would require and limitations. The company was hugely knowledgeable, friendly and helpful. We ordered online and delivery was quick and easy. The tent is very well made, easy to put up and so far, all is well and as it should be. Would highly recommend using SoulPad to purchase a tent.”

Helpful Report

Posted 4 years ago

Great feedback, thanks for taking the time. It pleases us that the whole experience has been a success. Have great times with your new SoulPad!

Posted 4 years ago

“Such a wonderful company to deal with , fast delivery and excellent customer service 💥💥💥💥💥”

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Posted 4 years ago

Well, we do try our best. Thanks, Stuart!

Posted 4 years ago

“Fab. Easy service and quick delivery. Thanks”

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Posted 4 years ago

You're very, very welcome!

Posted 4 years ago

“We have had our belle tent for nearly ten years and added an inner room this year. It’s a thoughtful investment but money well spent and we are delighted with the result. We feel confident with the quality of products. The website was well presented with guidance to support choosing the right product followed by quick delivery. Out go to website for all things glamping.”

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Posted 4 years ago

Thank you, Deborah, for your thoughtful review and your continued custom over the years.

Posted 4 years ago

“Always FANTASTIC customer service. And great products!”

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Posted 4 years ago

Always fantastic to have your custom! Thank you!

Posted 4 years ago

“After years of discussions we finally took the plunge and bought a 5m XL, the awning is amazing for storage and tall people! We LOVE our tent!”

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Posted 4 years ago

Congratulations on your purchase! The 5000-hybrid-G-XL is just right if you need a little extra space. Thanks for the feedback.

Posted 4 years ago

“I ordered my tent in lock down and needed it quite urgently. I called before I ordered to see if they were able to deliver quickly. My tent arrived the next day. The tent is brilliant, easy to erect and great quality and the customer service was excellent too.”

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Posted 4 years ago

Thanks Natalie, it really pleases us that you're so happy with every aspect of dealing with us.

Posted 4 years ago

“Gorgeous bell tent!”

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Posted 4 years ago

We think so too :) Have great times with it Clare!

Posted 4 years ago

“Our SoulPad Bell Tent was delivered on a next day delivery. Very impressed with the speed of service and the quality of the product !! The tent is huge (5m) and comfortably fits 4 people with plenty of room left over !”

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Posted 4 years ago

That's all very pleasing to hear. Thanks Gareth!

Posted 4 years ago

“I bought our new tent for living history meetings, and all of that has been canceled due to covid. I had bought a book earlier in the year and it never made it to my home. I was concerned that would be a problem with our tent. But it was here in a timely manner and in good order. So far so good and I have friends who have them as well, so I've seen them in action. Im looking forward to many years of great camping in this tent.”

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Posted 4 years ago

Great to hear the delivery went smoothly during lockdown Georgette. Thanks for the feedback and have great fun with your new SoulPad!

Posted 4 years ago

“I'm really happy with our 3m soulpad ease tent. I bought it for days out rather than camping. We already have the 4m ease for camping trips. We set up the 3m for a day at the beach, so had everything we needed for the day in one place. I particularly like how easy both of our soulpads are to put up, particularly if I take the children camping by myself.”

SoulPad Ltd 5 star review on 13th July 2020

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Posted 4 years ago

Thanks for the positive feedback and for sharing pics with us Donna, much appreciated. It's good to know you found that model simple enough for a day trip. It looks like you had the whole beach to yourself that day!

Posted 4 years ago

“Long time since I last placed an order with Soul Pad but still the same great fast and efficient service”

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Posted 4 years ago

Thank you Sean

Posted 4 years ago

“We love our Bel tent with log burner, perfect. We recently purchased the large awning to go with it. Looks great and gets very high, perfect as I hate ducking down all the time.”

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Posted 4 years ago

Thanks for the positive review Ruth. We're on the same page, no ducking in camp please!

Posted 4 years ago

“We love are tent. It holds all 5 of us. With lots of room left. And it was easly to put up and take down.”

SoulPad Ltd 5 star review on 28th June 2020

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Posted 4 years ago

Thanks for the review and for sharing pics. The 6000 series certainly are big tents! It's lovely to see yours out in the field.

Posted 4 years ago

“I have longed for Soul Pad tent for years. Finally it has arrived. I am so excited. The phone service was very good and it was delivered safely and quickly. Thankyou!”

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Posted 4 years ago

Welcome to the SoulPad family Eleanor, and thanks for taking the time to review our product and service.

Posted 4 years ago

“Excellent customer service, quick delivery and great product. We purchased the 5mtr bell tent with Demi inner, easy to put up and plenty big enough for our family of 5! Thank you”

SoulPad Ltd 5 star review on 26th June 2020

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Posted 4 years ago

Thanks for the pics and taking the time to submit a review. This will certainly help others when pondering over the different sizes.

Posted 4 years ago

“Although parcel force misplaced this delivery for a while SoulPad’s service was top notch.”

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Posted 4 years ago

Thank you Peter, you've been a great customer and super-patient during this pandemic.

Posted 4 years ago

“Terrific! Have been loyal to SoulPad for over 10 years. Amazing company who always deliver joy!”

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Posted 4 years ago

Awww thanks Stephen! We appreciate your loyalty and feedback.

Posted 4 years ago

“I love buying from Soulpad. We bought our 4m bell tent some years ago and it is still going strong because it is well made. In fact all of the accessories we have bought from them since are also well made (and well chosen by team Soulpad).”

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Posted 4 years ago

That's high-praise indeed, thanks Mike.

Posted 4 years ago

“Bought a 3m soulpad for the back garden during lockdown -the 5m pad is just too big! Same great quality, same quick delivery. We’re very happy!”

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Posted 4 years ago

And your happiness makes us happy! Thanks for the positive review Dawn.

Posted 4 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews