SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

Write Your review

Tell us how SoulPad Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I had a little trouble finding what I wanted at first, I think that was me more than the Website..... I don't do Computer on line buying with out the Boss, the Items which I ordered for my Sea Scout Group were delivered promptly and will be use in July at our Big Night Out 2 Camp at Quex Park Birchington.. Many Thanks Terry”

Helpful Report

Posted 5 years ago

Ah, Quex Park. I remember it well from many school trips. Have a great time, Terry and thanks for your order!

Posted 5 years ago

“First class service from Soul Pad ! I ordered my tent at 2pm Friday afternoon and at 8.30 next morning the postman was knocking with my tent ! It came well packed and with full instructions. I put it up in garden immediately and was taken aback by the quality of workmanship and materials used in the tent. Thanks for this great product and looking forward to many great days and nights under its canvas.”

Helpful Report

Posted 5 years ago

Enjoy your new SoulPad! Thanks for the review!

Posted 5 years ago

“Excellent service. I only ordered a small replacement accessory, but was still treated efficiently.”

Helpful Report

Posted 5 years ago

Thank you very much for saying so!

Posted 5 years ago

“Soul pad 4000 Hybrid. Delivery a couple of days after placing the order (we were out unfortunately but they redelivered a couple if days later by parcel force). Took it for a test drive one night with 2 kids (5&9), before longer trips. Despite the all night rain there were no leaks. I had heard that some water may come in on first wetting but not a drip and it was raining for 12 hours straight. Love it. Spacious enough for us, our kit and some cushions to lounge around in. We plan to invest in some thick mats to insulate the ground as you would expect with any tent but the groundsheet is really heavy duty. Also the fastest I’ve ever put up a tent. That’s I ncluding my expensive 2 man backpacking tent. Literally 5 mins to get it up without any help. After that people could start getting kit in while I readjusted some of the guy ropes. Love it already. Even managed to get most of the moisture off during a dry spell the next day. It needed a proper dry out the next day but didn’t take long.”

Helpful Report

Posted 5 years ago

Hello there, Juan. Thanks for your review. Sounds like our kit exceeded your expectations. Happy Camping!

Posted 5 years ago

“All very efficient in terms of ordering and service. Outside packaging was a bit battered and torn but tent is fine and first 'putting up' straightforward.”

Helpful Report

Posted 5 years ago

Glad to hear all went well, Diane. The boxes can get a bit scuffed up during transport but the contents should be good to go. Do keep us posted on your adventures.

Posted 5 years ago

“I was very impressed with SoulPad from the outset. They provided lots of advice and I managed to receive the bell tent I ordered in very good time. The quailty of the tent is brilliant. Now looking forward to some better weather so we can to go camping.”

Helpful Report

Posted 5 years ago

Miles, we have our fingers crossed that the better weather you're after is just around the corner. Thank you for your purchase and review!

Posted 5 years ago

“Fantastic products, great quality and very good customer service. I can’t fault them!”

Helpful Report

Posted 5 years ago

Excellent! Thanks very much for taking the time to write a review.

Posted 5 years ago

“Being a non tent person - I found SoulPad so helpful and put me straight on what I needed to order and saved from ordering the incorrect guy ropes. Thank You - Excellent service - Anne Bristow”

Helpful Report

Posted 5 years ago

A 'non tent' person? Hopefully we've convinced you that there is a tent out there for everyone. Enjoy!

Posted 5 years ago

“Really well made spacious tent. Easy to put up, in around 10 minutes or so we were ready to put our beds up. Aside from the tent the customer service is great, had a reply from an email within a few hours. Also delivery was within a couple of days. Cannot fault this company 🙂”

Helpful Report

Posted 5 years ago

Thanks, Joe. Enjoy your new SoulPad!

Posted 5 years ago

“These guys spend a lot of money making sure you only see the reviews they want you to see. The truth is they will screw you over in a heartbeat and lie through their teeth even about a deaths in the family to keep bad reviews away like this one that got pulled once already. Zoe you suck!”

Helpful Report

Posted 5 years ago

Let's get a few things straight, Steve. Firstly and most importantly, I'd like to address you throwing insults at Zoe, my wife, who started this company single-handedly before 'glamping' was a thing. I am very proud of all that she's accomplished. Working alongside her to grow this company and its customer base is a privilege and an honour. I imagine that working alongside you would not be as pleasant. Your vulgar attitude towards our staff and you threatening not to pay for goods led to the cancelling of your order. You never received any products from us. We did not take any payment and we do not have any form of contract with you, thankfully. As one of the owners here I stand by the decision not to sell to you. It was not a decision I made but I agree with it. I trust my staff implicitly to do a great job and they reciprocate. It's clear you were unhappy with our approach so you began harassing our staff by telephone and email. Your insults and threats only reinforced the integrity of our decision. Specifically, "he needs to apologize or he will get taught a lesson", "i will keep refreshing my reviews and you will continue to see them forever", "I'm retired lots of free time, money and your company in my sights", "I live in the hometown of google and have longstanding corporate contacts here", "... one hour away from GOOGLE and I’m related to a senior vice president". That's just a small selection of highlights from the garbage you've been emailing us. While I'm here I should also point out that we don't pay to have reviews removed. When they are libellous, fake, threatening or abusive they are dealt with accordingly. It's all part of the service. Lastly, the death in our family was not a lie. The repercussions of which will be felt for a long time yet. I sincerely hope that you never have to suffer the petty ignorance of fools during such a sensitive time. Yours, Mark.

Posted 5 years ago

“I had trouble with a voucher code that I had been given as a gift. I called out of hours and was promised a call back the next day that I duly recieved. Isobel was excellent and efficient in resolving my issue and I recieved my order promptly....and even remembered me from my last contact. Excellent Service 😁”

Helpful Report

Posted 5 years ago

Thank you, Lisa. It's good to know everything was sorted out for you promptly.

Posted 5 years ago

“Lovely staff and fantastic customer service. Made a lovely cuppa too!!”

Helpful Report

Posted 5 years ago

Hi Nathan. I won't lie, the tea can be hit and miss especially when we've got a lot of visitors. Glad to know you enjoyed yours! Nice to meet you.

Posted 5 years ago

“Already having a tent and wanting to buy the wood burner for inside, I called Soulpad to ask about what I needed to order, as a minimum. The lady was lovely, helpful and got back to me very quickly! The stove arrived well packaged the next day and looks great, so excited to use it! Thank you!”

Helpful Report

Posted 5 years ago

Thanks, Lizzie. Hopefully, you'll get the opportunity to use your new stove soon.

Posted 5 years ago

“Was interested in a bell tent (as a gift for my daughter and her family) and phoned with some questions. Spoke to Lou who was extremely pleasant and helpful. Decided to place an order but had issues with paying by card from the account I wished to use and, again Lou took me through the process for alternative payments and informed me when the payment had been processed and the item dispatched. Product arrived within 48 hours but would have been quicker but for service delays affecting Parcelforce. Both Lou and Isobel ( Isabelle?)not sure which spelling, sorry were a pleasure to deal with so I would definitely recommend SoulPad if you are looking for camping equipment. Can't comment on the tent as yet as it won't get used until the spring but I will pass on any comments from my daughter once it is.”

Helpful Report

Posted 6 years ago

“Brilliant products, fantastic customer service with quick and easy delivery”

Helpful Report

Posted 6 years ago

Thank you for the glowing review, Julia.

Posted 6 years ago

“Having bought a 3m bell tent a few years ago and having no problems at all with its performance now enlarging to 6m Bell very excited to use next year with my family on the numerous bush craft shows we attend. The service was very friendly and helpful willing to let me ramble on and the offer of a coffee whilst sorting my order out was most appreciated overall would recommend Soulpad to anyone looking for a top quality fit for purpose reliable tent. Many thanks👍”

Helpful Report

Posted 6 years ago

Cheers, "Dave"! We enjoyed having you here. :-)

Posted 6 years ago

“Great service. Prompt delivery. Friendly people”

Helpful Report

Posted 6 years ago

Thanks, Sue!

Posted 6 years ago

“My order of guy ropes was delivered very quickly but was one rope short. Soulpad responded rapidly when i contacted them. They sent out another set of ropes straight away.”

Helpful Report

Posted 6 years ago

Hi Stephen, many thanks for posting your review. We do hope everything in your order is now correct.

Posted 6 years ago

“Cleaning kit for my bell tent delivered promptly - given a welcome refund for ordering 2 items . The cleaner worked really well, even nearly removing a few mildew spots - the tent was 8 years old and had not previously been cleaned . Have yet to try out the waterproofing - hope it will cure the minor leaking.”

Helpful Report

Posted 6 years ago

I think it's fair to say that at 8 years old, without cleaning or waterproofing, your SoulPad has done everything expected of it. Time to give it a little TLC. And yes, spraying with a quality waterproofer will solve the leaky spots. Here's to another happy 8 years!

Posted 6 years ago

“Excellent service and communication. Thanks Soul Pad”

Helpful Report

Posted 6 years ago

You're very welcome. Thanks for your purchase!

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews