SoulPad Ltd Reviews

Name: SoulPad Ltd
Address: Unit 7, Dolphin Business Park, Shadwell, Thetford
Rating: 4.87

4.9 Rating 278 Reviews

97 %

of reviewers recommend SoulPad Ltd

4.9

Based on 278 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01953688595

Email:

enquiries@soulpad.co.uk

Location:

Unit 7, Dolphin Business Park, Shadwell
Thetford
IP24 2RY

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SoulPad Ltd 5 star review on 22nd December 2021

Rojer Jack

SoulPad Ltd 5 star review on 18th July 2021

Rachel &

SoulPad Ltd 5 star review on 5th July 2021

Ryno Glen

SoulPad Ltd 5 star review on 24th June 2021

Melanie Hughes

Anonymous

Anonymous // 01/01/2019

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“gorgeous bunting”

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Posted 6 years ago

It is, isn't it? Thanks for your review.

Posted 6 years ago

“We used our soul pad 3000 ultralite for the first time this weekend just past and I couldn’t ask for anything more! Super simple to erect (with fantastic commentary in instructions re the erection advice) , looks absolutely gorgeous, feels great being inside and even not a single leak in the rain (even though I did read in your manual that it can leak first few times). My boyfriend did do the unthinkable of snapping the a frame so I will have to look into replacing that - hope it’s easy to do so. We are using the tent again this weekend for my sisters wedding so can’t wait to show it off there (it even matches my bridesmaid dress!) thanks so much!!! Couldn’t be happier with purchase!”

SoulPad Ltd 5 star review on 20th August 2018

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Posted 6 years ago

Thanks for your review and what a coincidence it matches your bridesmaid dress. Happy days!

Posted 6 years ago

Firstly, the team here would like to congratulate you on your croissant balancing skills! We'd like to see more of this activity from our customers in the future. A-frames are easily replaced/repaired, please have your boyfriend call 01953 688595 and we'll be happy to help (and may even pretend to be cross on your behalf).

Posted 6 years ago

“Excellent customer service and we are very pleased with our new tent and Bon-fire kit! Easy to put up and take down and excellent quality. Highly recommend.”

SoulPad Ltd 5 star review on 18th August 2018

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Posted 6 years ago

Happy to hear you found the whole erection experience simple. Enjoy!

Posted 6 years ago

“Excellent customer service. Order arrived swiftly and was spot on!”

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Posted 6 years ago

We do pride ourselves on our customer service so it's always a pleasure to hear what we do is working well. Thanks for your order, see you in a field!

Posted 6 years ago

Thanks for taking the time to write about your SoulPad experience, Charlotte.

Posted 6 years ago

“Bought a demi inner for 4000 ease. Phoned up to check it could be dispatched for next day delivery and got very helpful staff who checked for my order and sure enough it arrived next day. Inner is well designed and makes sleeping lovely and cosy.”

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Posted 6 years ago

Mmm, cosy. Thanks for taking the time to review.

Posted 6 years ago

We do like cosy! Happy to hear you're pleased with the delivery and item.

Posted 6 years ago

“Fantastic company with great products, had one item delivered incorrectly which was rectified straight away, promptly and politely. Only 4 stars because I believe they could reduce the plastic in the packaging.”

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Posted 6 years ago

Hello Duncan. Good point about the plastic and it's something we're looking into. Thanks for your review!

Posted 6 years ago

Thanks, Duncan. You'll be pleased to know we're working towards using less plastic and choosing alternatives where possible. Thanks for your review.

Posted 6 years ago

“Love it! I finally ordered a Soulpad - after much research online - and used it this weekend. I went for the 3m, mainly because of budget and this weekend shared with my dad, we managed to fit two blow up beds and had some space for small luggage at the top. I was laying in it midday, which in a nylon tent would be a sweat box, but once you raise the walls, the breeze through the tent is amazing. So you're shaded and cool. plus you get to enjoy the ambience of your surroundings. It rained throughout the night and there wasn't a single leak, plus the angled entrance make sure water doesn't drip into the entrance, or over you when you exit or enter the tent If you can afford a 4m or even 5m then I'd suggest going for that, however, I purchased this for my girlfriend and I to go on weekend breaks and with just one bed, there'll be lots of excess space to utilise, throw a few rugs down and open up the sides! Delivery was rapid too! Seriously chuffed with my purchase.”

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Posted 6 years ago

We're seriously chuffed with your purchase too. Thanks very much!

Posted 6 years ago

We're seriously chuffed too. The 3m is a good choice for two. Here's to great camping breaks, enjoy!

Posted 6 years ago

“Fab customer service. Very helpful. Fab brand. Rapid despatch. Can’t wait to try tent.”

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Posted 6 years ago

Hi Patrick. Enjoy your new purchase and please send us a few pics if you get a chance. Thanks for the feedback!

Posted 6 years ago

“great”

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Posted 6 years ago

Yay!

Posted 6 years ago

“Super product, easy to use website and quick delivery. Great”

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Posted 6 years ago

Positive and to the point. A very efficient review. 10/10. Thanks!

Posted 6 years ago

“Super fast delivery, very happy with purchase .”

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Posted 6 years ago

Cheers, Suzanne!

Posted 6 years ago

“Wow! Super quick delivery - you must have known what I was going to order before I did!”

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Posted 6 years ago

Our delivery elves are super-speedy! Thanks for posting a review.

Posted 6 years ago

“Any time we've contacted the team at SoulPad they've gone above and beyond with the customer service - cannot rate them highly enough!”

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Posted 6 years ago

Thanks Leigh, we appreciate the feedback.

Posted 6 years ago

“Very happy with our soul pad lite 4000. Very good customer service. Highly recommended.”

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Posted 6 years ago

Thanks, Zoe!

Posted 6 years ago

“All very efficient.”

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Posted 6 years ago

Thank you!

Posted 6 years ago

“Great personal service, super friendly”

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Posted 6 years ago

Yay, thanks!

Posted 6 years ago

“I’m an existing customer so I’ve now had two bell tents and now the awning and never had any issues”

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Posted 6 years ago

Thank you very much for your trust and continued custom.

Posted 6 years ago

“Fast service.”

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Posted 6 years ago

“Rolls Royce of tents great quality family air loom👍👍👍👍👍”

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Posted 6 years ago

“When you email a query in the middle of a Sunday lunch conversation to a tent company you don't usually expect an immediate reply - but SoulPad did. It is this kind of service that sets the standard, patiently explaining options, costs and making valuable suggestions. The shipping - all the way to Italy - was just a few days. The tent made my children smile just to look at it - they don't want me to take it down - I don't either. I am so impressed in every way and I couldn't recommend SoulPad more.”

SoulPad Ltd 5 star review on 4th July 2018

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Posted 6 years ago

Thank you for such a great review and supplying a photo too. We're glad you had such a positive SoulPad experience and took the time to tell us about it. Happy days!

Posted 6 years ago

SoulPad Ltd is rated 4.9 based on 278 reviews