“Do not book with this travel agent. I couldn't fly due to Covid travel restrictions for my mum's funeral. They were not willing to give me a refund. They threatened me over three years and took me to court, where the case was dismissed and they had to pay me the expenses. All the stress they caused me over past three years! I clearly knew my rights so I was not going to let them win. I feel sorry for people who get threatened by this company and give in and loose their money to fill the travel agent's pockets. You have been warned!”
“I will never understand why you don’t follow the customer service of this land. Why you lie, scare vulnerable customers and be rude to them. Learn some manners, respect your customers and value them as they are the one paying you!”
“You need to improve your communications and customer service with your customers. Not just take the money and fill your pockets. Learn to respect your customers and support them.”
“SCAM... SCAMMERS..
Avoid at any cost. Almost lost £2000 got it back as it was weekend and Bank transaction was in Pending status.
They took card details after card details keep saying declined... at the end i have to cancel all my cards.”
“Be careful when booking a package deal with Southall Travel apparently they are under no obligation to provide the customer with a breakdown of costs even though this was not made clear to us at time of booking. So if any element of your package iholiday is cancelled you are not able to make a claim through travel insurance who require a cancellation invoice. We were unable to travel due to a family emergency. Whilst we rebooked the flights our hotel was cancelled. We were unable to claim through travel insurance as Southall Travel refused to provide us with an invoice for cost of the hotel.
In total we spent over £6000 with them for a group booking but they wouldn't even provide us the information as a goodwill gesture.”
“Scammed out of £1000! Someone masquerading as a self employed agent of this company, took two £500 payments from my credit card. When asked why, they said that they had made a mistake, but would refund one of the payments. I've had no flight tickets either and doubt if I ever will. My bank has been informed but now I have to wait for my bank to investigate.”
“Fraud, Fraud, Fraud!!! this company has agents working in their office calling people and selling them tickets using other company names!!!! they collect money in to Southall travels bank account if they cant take payment over the phone using apps like paysend, and when questioned when they are found out that why are fraudsters using your bank to hide funds they have no answer! the Metropolitan police force are also aware of this! so if you have been scammed by people taking money for tickets and not receiving tickets 100% it will be southall travel! they make fake advertisements on facebook constantly and use several company names and addresses”
“DO NOT USE THIS COMPANY! They are thieves and steal money from their customers! I paid a £150 deposit in good faith, which I was told was refundable should I not wish to go ahead my booking. I ended up booking tickets myself and they refused to give me my money back. I lodged a complaint and despite having evidence and their calls being recorded, they fobbed me off and keep telling me they will sort this out and get back to me. This has been going on for the last 6 months. Southall Travel are thieves and liars and should be ashamed of themselves.”
“Scamming agency- DO NOT USE. They refuse to refund the money for a cancelled flight inspite of airlines saying they have refunded more than a month ago. We have also found out that they lie in their website about being register with ABTA for dispute resolution. This agency SHOULD NOT BE ALLOWED TO OPERATE!!! AVOID at all cost! No point in contacting the customer service either!”
“Do yourselves a favour and do not book with these scammers. I paid extra to able to make one change to my booking but when I tried to do this on my return flight they wanted a extra amount of over £135. When I asked why there was a charge when I had already paid for this facility, I was told the charge was made by the airline and they were just passing it on to me. I phoned the airline about this and the airline told me this was a charge made by Southall Travels and this amount was not being paid to the airline. I made several complaints about this but despite promises no one bothered to call me back.”
“No customer advice
Poor customer service after invoice paid
More interested in commission then customer satisfaction
Promises not kept
No transparency”
“There is a manager called Paul aka Paras Marwah who takes advantage of women. He is a so called manager of Southall Travel. He is a dovorcee , has two children but still takes advantage of women who join this agency for petty salary increment and promotion.”
“Beware of this travel agent. They will misspell your name on your ticket which you can't use for traveling. On contacting them, they will demand £50 for amendment or £70 for cancellation. That's their way of selling what you think was a cheap ticket. I wrote three letters to the head of this company with no response. I also spoke to their HR manager who was obviously part of the wrong doing.”
“Scammers
They scam you from your money with false promises.
They took a deposit from me which was forced upon me as the seller was trying to make it like I couldn’t get the deal later. He promised I would be able to get a refund or change the date for the flight. Once I sent the deposit the seller completely changed”
“Southall Travel duped us of our money and spoiled our recent trip to India.
We booked tickets to India for December'21 via Southall travel. The tickets had to be changed to April'22 since my family got COVID. At the time of booking they suggested Lufthansa as the cheapest flight available (they charged a hefty fee for this change as well). We unknowingly fell into the trap. After this they sent us the travel information which included covid test requirements for the travel. Please note that we were in touch with Southall travel customer care till a day before travel and they kept providing information about flight changes, web check-in, meal selection etc.
On the day of travel, we reached Heathrow 4 hours before the flight, queued up to the check-in counter for 3.5 hours, only to realise that we would not be allowed to board the flight.
THIS WAS APPARENTLY DUE TO AN YEAR OLD RULE BY GERMANY THAT MAKES TRANSIT VISA MANDATORY FOR ALL FLIERS (even for couple of hours layover).
SOUTHALL TRAVELS DID NOT INFORM US ABOUT THIS NEW TRAVEL RULE. They should have brought this to our notice at the time of offering tickets via Germany. When contacted, they refused to offer any support. We had to buy new Air India tickets at current prices.
Not a single dime was refunded on tickets via Lufthansa and Southall travels refused to take responsibility citing that it was customer's responsibility to find out and not agent's responsibility to inform.
Till date Southall travels is refusing to take responsibility of the entire episode.
DO NOT BOOK YOUR TRAVEL VIA SOUTHALL TRAVEL. THEY ARE DUPING CUSTOMERS BY SELLING UNUSABLE TICKETS TO THEM AnD GETTING RID OF THEIR UNSALEABLE INVENTORY AT UNSUSPECTING CUSTOMER'S COST!”
