Southampton Airport Parking Reviews

Name: Southampton Airport Parking
Address: Wide Lane, Southampton, SO18 2NL, Southampton
Rating: 3.69

3.7 Rating 81 Reviews

65 %

of reviewers recommend Southampton Airport Parking

3.7

Based on 81 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0344 481 7777

Email:

alex.nye@southamptonairport.com

Location:

Wide Lane, Southampton, SO18 2NL
Southampton
SO18 2NL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“easy to find and park, very close to the airport”

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Posted 6 years ago

“Brilliant service and so easy”

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Posted 6 years ago

“Simple and easy with an excellent weekend rate for the short stay so close to the airport.”

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(Short Stay Parking) - Posted 6 years ago

“Very easy to book, entering obvious dates, timings etc with instant availability shown. Long Stay was very convenient but I made the mistake of thinking that number plate recognition would lift the barrier on exit - my booking code was in the boot! Push button service checked my details verbally and quickly let me through. Generally very impressed but I do think the airport parking charges are disproportionally high.”

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(Long Stay Parking) - Posted 6 years ago

“quick and easy no problems a bit on the expencive side”

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Posted 6 years ago

“Priority Parking is fantastic - so easy to book and so close to Departures.”

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(Priority Parking) - Posted 6 years ago

“Was very easy to book and use. No stress about parking before flying - it was perfect for us.”

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Posted 6 years ago

“The good thing is that the short term car park is actually close to the airport (unlike some), bad thing is it's extremely expensive! I didn't find the marking were clear enough to make the suggested 2 to 3 minutes achievable.”

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(Short Stay Parking) - Posted 6 years ago

Thank you for your feedback. I will pass this on to the relevant department.

Posted 6 years ago

“When a flight is redirected due to bad weather, there should be communication between the airline and car park personnel. Two planes were diverted to Birmingham and passengers were arriving via coach to collect their cars at 2am. There was nobody in the designated office to help anyone, there was a wait of around 45 minutes for someone to turn up to help. Unacceptable, as an older woman who could have been on her own, their was a high risk factor, something that should be addressed. Extremely poor customer service. Will think twice about using the service again.”

Helpful Report

Posted 6 years ago

Good morning, thank you for bringing this instance to our attention. At Southampton Airport, we pride ourselves on our unique breeze through approach to all aspects of the customer experience and I’m so sorry to learn of the trouble you had at our car park after your flight was diverted. I do apologise for the added inconvenience this caused you. In these more exceptional circumstances, our colleagues and partners pull together and work diligently to anticipate the needs of any affected customers – aiming to keep disruption to an absolute minimum. Rest assured that as part of our ongoing commitment to all of our customers, we continually review our processes and I will gladly now investigate this scenario further on your behalf. If we can be of any further assistance to you, or if you have any additional feedback that you wish to share, please don’t hesitate to contact us directly at soufeedback@southamptonairport.com. We will be only too happy to assist. Again, I do apologise for the difficulties you experienced on this occasion and thank you for taking the time to feed this back to us.

Posted 6 years ago

“Flawless; did exactly what I wanted it to do”

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Posted 6 years ago

“Really couldn't be easier, simply book on line (being absolutely sure to key the correct vehicle registration number) pull up to the barrier and go pick a space. The short stay car park is a 2 minute walk to the terminal. Easy!”

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(Short Stay Parking) - Posted 6 years ago

“The parking was easy to book, extremely convenient for the terminal, and worked without a hitch on entry and exit. A very good service.”

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Posted 6 years ago

“Excellent, so easy”

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Posted 6 years ago

“Easy to book and very convenient to terminal.”

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Posted 6 years ago

“Very easy to use.”

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Posted 6 years ago

“I regularly park at Southampton car park and had a problem this week because I had put entered a wrong number on my reg plate when booking. The staff at the office were very helpful, let me in and then checked on line and found the problem. I was then told what to do on exit and I am confident all will be well when I leave. Great service , extremely helpful and friendly. Well done to great staff.”

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Posted 6 years ago

“Clean and convenient. Only a short wait for buses at 9am and at 10pm on return. Clean shelters, friendly driver. Excellent service. Just need slightly bigger signage on the drive in please.”

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(Long Stay Parking) - Posted 6 years ago

Thank you for your feedback regarding our signage. We will pass this on to the relevant team.

Posted 6 years ago

“Really fantastically located car park. The signs for more parking need to be made much clearer, I couldn't find how to get to the next level for ages. Despite this is the best airport car park I have ever used.”

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(Short Stay Parking) - Posted 6 years ago

Thank you for your feedback regarding our signage. We will pass this on to the relevant team.

Posted 6 years ago

“Excellent. Easy to use, so close to the terminal and a frequent and efficient free bus service to the terminal building. Best airport parking I've ever come across.”

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(Long Stay Parking) - Posted 6 years ago

“Parking is excellent-especially as someone who is currently incapacitated due to ill health. Only criticism is when you pre-book the email tells you not to press for a ticket when you get there. So I didn’t. It doesnt tell you to take the one that is already there!”

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Posted 6 years ago

Thank you for your feedback on our pre-book emails. We will pass this on to the relevant team.

Posted 6 years ago

Southampton Airport Parking is rated 3.7 based on 81 reviews