“I placed an order for material they had in stock on 1/30. Few days later we were notified the parts didn't pass quality inspection. On 2/25 they advised more was ordered and would arrive in 2-weeks. I had been waiting for lead time approval from customer and finally confirmed on 3/5 the lead time was acceptable. Since SpareParts already ordered more, and we had already paid, the 2-week lead time would put us at 3/11 delivery date. It is now 4/10, I've sent multiple emails, placed multiple phone calls and we've have no update, not a single respsonse. The lady on phone cannot provide any information, and i genuinely have no idea what her role is other than to come up with some nonsense to try and buy the company time. She escalated our situation to management and assured we'd have an answer within 48hrs. She said they only respond via email. I explained to her that I've already emailed numerous times - so why would they all of a sudden email now? I hate to cancel the order if there's good news, but I don't see how that's possible at this point. I had initially received a couple other quotes and all suppliers quoted 2-week lead time, but chose this company based on price and their confirmed inventory. I even was okay with the additional 2 week lead time, but since then it's been a nightmare. I was extremely hesitant to use this company - it felt, "too good to be true" based on their price. I also get the feeling this company is "scam-like". When I first saw their quote online it said they had 15pcs "ready to ship". I told them i only needed 5 - then miraculously when they verified inventory - they only had 5... Then after the order was placed all 5pcs were unable pass quality inspection. Then.......after they "re-order" I noticed their website reflecting stock again - at 15pcs. I emailed and said, "So do you have stock now to fulfill our existing order?!" They said no, it was an error and change the stock to zero. Now, a month later, if you look up the part in question LFL32-SF-RB it says "limited stock only available on quotation". Which we know is not true, or if it is , then why hasn't my order been fulfilled!? I get the feeling they're luring customers in to lock in the sale, and then scramble to try and fulfill. They probably do have inventory on some items, but I'm sure not everything they're claiming. After reading reviews and seeing they respond fairly quickly here, this is my LAST ATTEMPT before cancelling order. My customer needed these items ASAP. They've since found a solution - or was forced to because this didn't fall through. But they still need for a spare...”
Thanks for your feedback.
We are deeply sorry for the frustration and the lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We have processed a full refund for your order immediately. We sincerely apologize for the delays and for failing to meet your expectations this time.
Thank you for your patience.
“I placed an order Oct 2025 and still have received it. The order was paid in advance and I've reached out on several occasions, only to be told to email support for assistance. I could never get an ETA or a refund! NOT one of my emails have been answered. Horrible Horrible customer service. I will never order from this company again and will advise all my associates not to use SP Spare Parts!!”
Thanks for your feedback, Elaine.
We’re sorry to see your review and understand your frustration, but there seems to be a misunderstanding.
We contacted you back in November regarding your order, informing you of the updated lead time and awaiting your confirmation. As we did not receive a response, the order was cancelled and a credit note was issued.
Since your payment was made via bank transfer, we requested the necessary information to process the refund. Unfortunately, we never received it, which is why the refund could not be completed.
We kindly ask you to reply to our previous emails so we can proceed with resolving this matter without further delay.
Thank you for your understanding.
Thank you for your feedback, Michael.
We appreciate you taking the time to share your experience.
Please note that import duties and tariffs are determined by U.S. government regulations and customs authorities. These charges are outside of our control and are not set or retained by us. We only charge for the product and the selected shipping service.
We appreciate your understanding.
English
