“I placed an order Oct 2025 and still have received it. The order was paid in advance and I've reached out on several occasions, only to be told to email support for assistance. I could never get an ETA or a refund! NOT one of my emails have been answered. Horrible Horrible customer service. I will never order from this company again and will advise all my associates not to use SP Spare Parts!!”
Thanks for your feedback, Elaine.
We’re sorry to see your review and understand your frustration, but there seems to be a misunderstanding.
We contacted you back in November regarding your order, informing you of the updated lead time and awaiting your confirmation. As we did not receive a response, the order was cancelled and a credit note was issued.
Since your payment was made via bank transfer, we requested the necessary information to process the refund. Unfortunately, we never received it, which is why the refund could not be completed.
We kindly ask you to reply to our previous emails so we can proceed with resolving this matter without further delay.
Thank you for your understanding.
Thank you for your feedback, Michael.
We appreciate you taking the time to share your experience.
Please note that import duties and tariffs are determined by U.S. government regulations and customs authorities. These charges are outside of our control and are not set or retained by us. We only charge for the product and the selected shipping service.
We appreciate your understanding.
“First 2 order went well, then took a turn for the worse.
I put in an order that took 2 month to receive.
Multiple unanswered emails, and when I called the person who answers the phone is unable to help and directs you to send an email, which goes unanswered. even the live chats are useless.
I stupid gave them the benefit of the doubt and put in another order which I am still waiting on from December.
They have no problem taking your money right away.
the money shouldn't be taken until shipped.”
Thanks for your feedback, and we sincerely apologize for the inconvenience caused.
We have opened an internal investigation to understand what happened with your order. In the meantime, we have already processed a full refund for the amount paid while we resolve the issue.
We truly regret the inconvenience and will keep you informed with any updates as soon as we have more information.
“SP gets the order right the first time, it gets deliviered to the US quick, and they give me updates if needed on tariffs etc... great company, enjoy doing business with them.”
Thanks so much for your kind words, Richard!
We truly appreciate your feedback and are very glad to hear that we’ve met your expectations. It’s always a pleasure doing business with you, and we look forward to supporting you again soon.
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