“No communication. Quote did not state item was only in stock in Ireland, did not include freight charges, did not include VAT from DHL. No response from website, email, or via customer service when trying to cancel order. Multiple tries were attempted.”
Thanks for your feedback.
We sincerely apologize for the inconvenience. On our website, it is stated that we are an Ireland-based company and shipping costs can be reviewed before placing an order.
The additional DHL charges are due to new measures implemented by the U.S. government, which are unfortunately beyond our control.
We truly regret this situation, and if you wish, you may start a return process so we can resolve it as quickly as possible.
“Fast and efficient. First time I have spoken immediately to a human and a chat bot. Question and order were resolved in rapidly. I will come back with my comments on the delivery when I receive it.”
Thanks for your feedback,
We're very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience caused. We are currently reviewing your case as a priority and will contact you as soon as possible to resolve the issue.
Thank you for your patience
“Melina is such a fun person to chat with, actual human being! Not some Ai robot, I had many questions on some Festo parts and they were fast and knolegable on those parts, they answered every question i had! Thank you!”
Thank you so much for your feedback, Jonathan! We're thrilled to hear Melina and the team were able to help you and answer all your questions. We’ll be sure to pass your kind words along!
Thank you for your comment. We're sorry to hear about the issue with the packaging. We understand how important proper packaging is, and we’ll be reviewing this carefully to help ensure it doesn’t happen again. Our team will be reaching out to you directly to follow up. Thanks again for your feedback — it truly helps us improve.
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