“I visited the Leeds Trinity branch to try to have a foundation march
I have purchased from other branches and being very satisfied with the service and products purchased.
However the assistant couldn’t really be bothered to try more than two on my hand. I said I wasn’t sure and could I look at more shades of said make of top end foundation and I was very disappointed that there was no more to try! It has knocked my confidence to ask in the future.”
“I wanted advice and the sales person wasn't interested at all. Made me feel very unwelcome. Why do I go into a shop instead of ordering online? Because I need advice. If somebody is annoyed by a customer asking questions they should consider a different career.”
“SERVICE WAS GREAT.
THE STAFF HAD A LOT OF PRODUCT KNOWLEDGE.
THEY ALSO HELPED ME PICK OUT A CHRISTMAS GIFT FOR MY MOTHER IN LAW USING HER CUSTTOMER HISTORY, WHICH WENT DOWN A TREAT.
ALL IN ALL GOOD SERVICE”
“Variety of quality products - great selection and being able to test in-store is a bonus - prefer more sample in-store with purchases though as majority of times you get to choose 3 samples with purchase on line which is brilliant and great way to try more products.”
