“Ordered some items that, according to the website, were in stock on 11/04/22. The website indicated delivery timeframe of 16 days.
16 working days came and gone, the order was still stuck on waiting to be fulfilled.
No support phone number “due to covid”… come on, it’s time to move on from that excuse…. It’s been 1.5 years….
Email support was slow to respond. Finally on 10/05/22, the shipping information was raised with Australia post after I followed up with them twice. I also queried about my experience, which is inconsistent with my past dealings with them. They avoided the question.
It’s now 14/05/22, still haven’t received the items. Australia post has notified of congestion in their network and delay of another week. (Technically not Sparesbox’s fault, but they chose Austpost as their delivery partner, they can wear the associate impact on customer experience)
I would not buy from them again and I suggest you seriously reconsider shopping with them.”
“I thought l had been scammed
Just customer service boy’s and girls
The fucking one percenters that make a company
Get back to the hand that fucking feeds you in some respectful time frame
At least a contact number
It’s disbelief that you you’re business is still operating”
“Placed an order for a pcv valve hose on the 5th of march 2022 and after 5 weeks I received a response ( after emailing numerous times) they said it’ll be set to be dispatched 27/05 (over 2 months) and now I’ve received another email that it won’t be ready till 22/07 which is beyond ridiculous, a fucking 4 month wait for pcv hose is ridiculous these putrid pricks shouldn’t advertise stock they don’t even have, steer clear by all means”
“Website said delivery in 3-4 days, took 3.5 weeks. Took days to respond to inquiries, and no tracking on the website. Items arrived in good condition eventually, but no chance I’ll order again.”
“Very slow, nearly non-existent service. Phone does not get answered. Emails go unanswered. This company sucks! I don't expect I'll be darkening their virtual door again.”
“Ordered parts and 3 weeks later still not dispatched. Still waiting for parts to fix car. No communication from Sparesbox in response to emails. No customer services from Sparesbox. Do yourself a favour and purchase elsewhere.”
“First attempt they supplied an empty package. Second attempt has been marked 'Delivery Completed', but I don't have it. No delivery vehicles on my security cameras. 2 months and still waiting for spark plugs.”
“Avoid this business unless you want to wait months for parts. Sparesbox will take your money for parts they don’t have in stock. Waited weeks for my parts then when I contacted them I got some excuse blaming Covid for them not having stock. absolute shocking way to run a business”
“I seriously don't even know why this entity still manages to be around? Their website is very appealing and that's part of the catch to give the appearance that they have just about absolutely everything available so people don't have to look elsewhere. I ended being refunded by PayPal over a K&N Air Filter for a Toyota Hiace 2.7 Petrol as I tried calling and so conveniently you can't due to the Corona Virus, there is no physical address nor is there a structured email system where you can write a review as it's only set up for your particular enquiry and you get a notification that it's been received.
That's a Joke as being an Auotparts supplier most parts should be on priority delivery as car's are meant to be kept running not sitting waiting for parts.
This Team belong to the same cooperation that OWN Repco except they're just a middle man that have NOTHING of their own, that's how they make their profit.
Since Repco is owned by the same entity you may aswell go there except they encourage you to contact Team Spares box as that's part of the catch along with their name as it's been Spares boxes and it's supposed to be Called Sparesbox so someone changing their trading name frequently is a cause for concern.
The line that you will expect to hear is "Due to Covid" if that's the number one Line that is going to be used then why not disclose that on the website and be truthful not allow to people to make purchases then hoping they Forget.
They have a Workshop in St Peter's and this is for their own cars and they certainly are impressive rare vehicles you don't see everyday, wonder why Covid doesn't stop a workshop team operating but a call centre can't as they don't feel safe.
Avoid at all costs and if you get to check their Instagram page out have a look at their impressive cars that belong to them.
Your better off with Super Cheap Auto at least you will get your what you want.
Imagine the people who have spent thousands On parts and are still waiting for the Star to fall. Disgusting that they actually think people have to put up with it.”
“Items ordered were showing in stock, were not dispatched until I emailed them 4 weeks later, have now been given a tracking number with a courier company but two weeks on, no delivery. Emailed again, the usual BS automated reply. Don’t do it. Get your parts somewhere else.”
“WORST COMPANY I’VE EVER DEALT WITH IN MY LIFE.
Bad from the moment I placed an order. Credit card charged twice for one order.
Then wouldn’t release original order until I emailed them a transaction code off my bank statement.
A week later and no order and they state 3-6 days delivery.
Finally despatched after 9 days and tracking number provided doesn’t work. Contacted them again (4th time) and was given BS excuses and you contact them after 15days if not received to sort things out. Meanwhile I have my vehicle out of use. Two weeks and still no parts.
OMG the company from HELL!!!
NEVER AGAIN :((((
FYI - I ordered motorbike parts from the USA on the 9th of January and received them on the 17th and tracked all the way to my front door. LOSERS !!!!”
“Avoid this dodgy business still selling stock they don't have then take nearly 2 weeks to tell you they're out of stock and they're advertising that they have 5 left.
Pathetic a##wipes”
“So glad I read the reviews first. I will not buy from sparebox. I was going to get an air compressor and was just about to buy it when I thought I better read the reviews about this place first. After reading all the reviews I would rather pay $100 more and buy local than to be stuffed around for weeks not knowing if it will arrive and refunds can take 30days after they agree to refund. I just went through this with Crazy Sales [ DO NOT BUY FROM THERE EITHER] waited 8 weeks with no item and then had to fight for a refund. I will do my shopping somewhere else. Thanks, everyone for your reviews.”
