“I am happy with the service that I was given at specsavers. I have stuck with them over the last few years of wearing glasses as I found them to be cheaper in price, and I like the glasses they have on offer compared to other high street or online opticians/suppliers. Considering we are at the moment as a nation in lock down with the Corona Crisis, the service I have been given has been very good. The day before lock down I had an eye test which I didn't have to wait long for. The test I paid £15 for as I had an offer to use, this included a £10 test that I obliged to have extra to test for eye diseases that I could have or get within the next 4years. I ordered 1 x clear lense ,and 1 x sun glasses which were designer with verifocals. My store had closed due to the virus but when I called them they told me that my glasses were ready to collect from a nearby store in Sainsbury's. My glasses had been made and ready for me earlier then I expected, only took Nine days!. I love my new glasses and they fit perfectly. A Big Thank You to Specsavers. 👓🕶👍”
“I popped into the lewisham branch because I broke my glasses, and didn't have a spare. The young lady fixed the broken ones and told me about the buy one get one free, just incase anything happen to these again. Well done Lewisham.”
“Excellent service.great prices and they really knew what they were doing. I had some unexpected serious vision problems and I was treated with kindness and they knew exactly what to do. I was more than happy with the service and would not think of going anywhere else.”
“Visited the caterham store and I can honestly say the experience was 10 out of 10. It was my first time having my eyes tested in over 20 years and all the staff that served me were professional and extremely helpful.”
“Fantastic customer service in the Ilford branch - although it is very busy at times - some of the senior staff working there are great. Naz who does the first part of the test is a right character- funny - cheers you up - so you don’t mind slight delays. I’ve been going for years would recommend this store to anyone. Avoid school holidays gets too busy.”
“I went for my first eye test in 20 years at Specsavers, Brixton, and then was lucky to have the lovely Yasmeen to help me choose my frames.
Yasmeen was very professional, kind and helpful, and made sure that everything ran smoothly with my first pair of glasses.
A big thank you to Yasmeen and all the team at Specsavers, Brixton.”
“I’ve just used Specsavers home eye test for the 2nd time and found it to be an excellent service. The two people who came were friendly but professional and explained what was going on. I received my new glasses within the week. We find it so easy to complain nowadays so it’s good to report excellent customer service”
“I am very pleased and in fact overwhelmed by the service I received from Kirsty Ginger (Audiology Practitioner) at your Christchurch Branch. She is an employee in a million, who went over and above 'the call of duty' to provide an excellent service to me last week. Not only was she sympathetic and empathic towards me, she clearly understood my frustrations at my GP surgery! Having confirmed that there was damage to my eardrum, she also sensitively informed me that there was further damage in my inner ear. She then offered me a further appointment later in the week to take a photo of my eardrum so I had evidence for my GP who was unable to see the damage herself. She worked during her lunch break and after work to ensure that I had the printed information I needed to present to my GP the following day. In all she was kind and caring. Thank you Kirsty!”
“I was delighted when specsavers employee “ Peter Ireland” from Cambridge Fitzroy Street Branch helped with my lenses reconfiguration/adjustment/modification/ to my recent variofocals prescription. I therefore wish to leave *****5 star feedback on the help I received from him. I can only recommend Peter in the Very highest regard as a true professional.
Michael young.”
“If you need your glasses fixed and someone says you have to get new ones - ask for Jehvornie. I had such a pleasant experience today when he fixed my glasses right up.
Full story:
I came into the store in Brixton a week ago, after having sat on my glasses a few months earlier, and finally decided I'd like them fixed. A partner tried to fix them and told me they could reuse the lenses and I'd get new frames for half the price. I decided that they were still in an all right shape, but when I got home they fell to pieces! Can't help feeling that partner just made the screws looser. I fixed them cheap Harry Potter style with a bit of tape and after feeling cheap for about a week, decided that I'd just fork up the cash. In comes Jehvornie, showing ambition and love to the universe and a fellow human being, and fixed them right up. THANKS, brother.”
“Received a brilliant customer service at Specsavers in Kensington. My husband and I both had been pre-tested by Pryanka and eye examined by Randeep who was very thorough. I was pleased with Pryanka who was extremely patient with my husband who is a chatterbox and was being picky choosing frames. She helped my husband choose a best fitting frame so his lenses could fit in as his prescription is quite thick. She is a gem and perfectionist in picking out frames according to the customer’s face shape and what colour suits the person. Thank you both ever so much Pryanka & Randeep.”
“Had an appointment yesterday at chepstow store the assistant was busy but so helpful, he took the time and trouble to talk me through my choices and helped me choose frames also explained all the product options that you for a good experience, Lyn currey”
“Treated like a fool and felt like a lair in the Gorseinon shop when I complained about a so called offer they had. When I tried to complain to head office via their website the complaint went back to Sally Anne who says she owns the store. And dismissed my complaint completely. She has told me there’s a nice friendly optician a few doors up and I should go there. Well Sally Anne I think anyone living in Gorseinon should also go to another optician.”
“Went to Specsavers Stamford this week for an eye test. The staff were extremely helpful and very professional. They explained everything in detail and the dispenser guided me carefully through the selection of frames and lenses. I recommend them as a 1st class opticians.”
“I had excellent service from Newport Specsavers today. Ash
Dealt with my query and really helped me to reach the best possible conclusion. He was extremely knowledgeable and exceptionally helpful. I will ensure that from now on I use Newport Specsavers”
“Very happy with heather from the town centre Telford store she made me feel very confortable and explained how strange focales can be and assured me they do feel strange at first but if I wasn’t adapting very well she could help me very happy”
“Had my test and glasses from congelton Specsavers and the team are amazing I have a few health problems and can be a pain at getting things right but I can honestly say the team at congelton Cheshire are amazing especially Tim he was just so so patient with me but got me sorted out also a lady called sophie with my contact lenses thank you so much guys highly recommended thank you”
