“Collected new glasses. Experiencing significant discomfort with both pairs even though I have been back three times. Now want a refund. Being told I can’t have one as they are “ bespoke” this is not how they advertise nor what I was told at purchase, both say 100 day return/ refund policy. Have been offered new frames but as fitting is the issue I don’t want them as I don’t trust anyone to fit them properly. I need a refund in order to look at other options. Glasses were £400 it’s not a small amount of money especially on a pension but as I need varifocals I have to pay this sort of amount to have something I need to wear every day for a number of years.
I have sent a complaint but it should not be this difficult.
I asked for a refund two weeks ago but was persuaded to try yet another alteration. At that point it was also noticed that the lenses in the 2nd pair were incorrect so they got sent back and I waited two weeks to get them again.
Pick up appointment was with a new member of staff who just asked me if they felt ok. I explained it’s not always immediately apparent if they will be comfortable. Poor girl just didn’t know what to say or do.
I will never go back to specsavers but hope they will eventually do the right thing and refund my money.”
“I'm now waiting 3 weeks for my glasses, they have me a 2 week appointment to collect them but now into my 3rd week waiting , they're saying the frame I've picked is out of stock & have to order them in so why didn't the optical assistant advise me they were out if stock I could have picked another pair , I've been with specsavers for a long time now I'm thinking it's time to change to another optician”
“St Albans Everard. Took 87 yr old husband there. Impatient audiologist, spoke very fast, gabbling. Desperate to sell expensive heating aids, make some money . Wanted us to look at small and faint result of minimal hearing test and take a photo, incomprehensible. Keen to tell us how to claim on house insurance if lost. Said she didn't feel well. Not really the way to deal with old and frail man living in a nursing home. What a waste of time.”
“Its time to leave Specsavers before someone has a serious mis-disagnosis at the hands of these absolute crooks. Take it from genuine people who used to work there, we are all leaving in huge numbers, we have seen the otherside and its zero patient care, no training, poor lens quality, trainees and apprentices everywhere. Not fit for practice. Lets hope the GOC can do something to help Protect these patients and the poor staff before its too late!!”
“We gave been using specsavers for better part if 16 years approx. 2 years ago we had endless issues at the longbridge birmingham so went vack to our usual Northfield only to have more issues. Never got 2 for 1 on both distance and reading, had to pay another £120 !! Manager gave us £25 discount ! Not very happy and don't think we will use them again, they were actual saving themselves £120
They should have gave us the options
Option 1 2 for glasses and pay for add ons or 1 pair of each and get discount they didn't”
“Took my son to the Selby branch on Wednesday at 12 o’clock it was like a cattle market people had already being sat there over an hour he was given the test 4times cos it wouldn’t give a proper reading maybe the damn machine is faulty he wanted to keep his own frames just put new lenses in they tried everything to get him to buy new frames he stuck to his guns and told them no specsavers have become a greedy money makeing company they overcharge you stuff”
“All they want is your money. €30 for a free test. Not sure how this makes it free. My frames are perfect so just wanted lenses in two pairs of glasses. €500 I was told to replace the lenses and keep my frames. Would not return.”
“I contacted them to order the lenses.
They offer unnecessary eye tests. The staff has one task to take as much of your money as possible. Do not address them.”
“I have used specsavers for the past 10 years and they have been ok but this last time I went to have an eye test and paid £255.00 for two pairs of glasses 1 long distance and 1 reading glasses 🤓 I asked them to be thinner lenses as they won’t rub the top bridge of my nose as the older glasses were heavy I also asked them to be tinted. I went back on the 16/01/2025 to try on and collect my new glasses 🤓 and the long distance ones were brilliant 🤩 thin comfortable and tinted , the short distance ones were like my my old ones heaven and not tinted I did say that I was not happy with them as I wanted them tinted and thinned but they were thick and not tinted I was escorted to a chair I waited about 15 minutes so I got up and there were three women discussing what to do I didn’t want to cause a problem so I told them I will take them and throw the thick glasses away as they would be no good for me and then left as I didn’t want to cause a problem to specsavers as there was a lot of people there”
“Terrible - I arrived for an appointment. Had to wait. Asked for the ladies toilet. There was none.
This is third world!!
I am older (like most of your customers ?) and cannot wait.
I was embarrassed - and so were the staff.
A spanking new building - very impressive as long as you are a robot”
“I have been a customer for years always costing about £300-£500 for my glasses but their lenses have changed they are terrible a soft cloth marks the lenses mine look like a skating rink after days even though I look after them I have to bear these for another year WILL NEVER USE SPECSAVERS AGAIN SEVERELY DISAPPOINTED”
“I ha e been a SpecSavers client for many years and I have never been disappointed. My latest visit was about a weekend ago. SisGugu, you are song tune with your trade, thank you.
Faith Themba my sister, you always served with a smile. Your insight and willingness to go an extra mile does not go unnoticed. Thank you so much and continue making SpecSave thé brand.”
“Absolutely diabolical customer service. Went for an appointment at 10 to be told it was 9.40. I had an email confirming 10! Their representative told me it was 9
40 on their system as if I cared!! No apology
Eventually just an email to say sorry I had cancelled my appointment. Will never use them again.”
“Sadly been ripped off 3 times here in different stores. Couldn't use reading glasses as could not see out of the right eye. Just had a new test from a new store and although reception guy was good I was told that my eyes have significant change (I doubt) came away £105 lighter as a pensioner couldn't really afford it as was told new lenses are a bit thicker and wouldn't fit old frames. Felt ripped off. Also told I have to go yearly as pressure in 1 eye. (not!. Stuff specksavers”
“Came to get some glasses for my daughter and the member of staff clearly did not want to be in work. The help we got was useless to say the least. Very disappointed ☹️”
“Don’t waste your time with these joeys booked an eye test and because I wasn’t on the system they expected me to come for another appointment the day after, not happening I will now book with local opticians your loss”
“Very bad people , they turned into cowboys trying everything to grab your money and charges you for stuff you didn’t asked for , the Harlow branch are more a shady car dealers than specsavers”
“Finally got an appointment which was then changed to a week later which was changed again. Sat down with the audiologist for my appointment to be told I needed my ears syringing which would cost £60 which would have to be booked and I would have to rebook this appointment- I'll go elsewhere”
