“Specsavers is the most amazing place to go when you are ready for a new eye test. They have the very latest equipment, one machine actually took a photograph behind my eye and they were even able to show me the picture. They now have a new attachment for the eye test that allowed me to get the right lens fitted for when I'm on the PC, brilliant. There are always special offers and the prices are low so you don't need to raid the piggy bank to pay for your new glasses.”
“Ordered new glasses and when arrived 10 days later noticed a fault in one lens. Showed to assistant who could not see it because they are not trained well enough. advised to see person who measured my new specs who was not in and I had to wait another week to see them. I do not think they believed me that the lens had a manufacturing fault. Went back a week later and saw manager/owner who eventually found that I was telling the truth that there was a fault in the lens. I complained that I had had to wait over a week to have this confirmed but nothing was made of this. A new lens was ordered and when it arrived over a week later it was found to be chipped so another one was ordered. Waited another 10 days. Final result was a pair go glasses that I had to wait many weeks for with several trips at my expense into the town. No apologies or anything said at all. New glasses are in fact the worst I have ever had in terms of frame quality and lens varifocal range. This is the third issue I have had with SpecSavers in the past 12 years. I will not now ever use them again or recommend them to anyone awful company that are cheap and nasty. Don't believe the adverts.”
“Ordered new glasses and when arrived 10 days later noticed a fault in one lens. Showed to assistant who could not see it because they are not trained well enough. advised to see person who measured my new specs who was not in and I had to wait another week to see them. I do not think they believed me that the lens had a manufacturing fault. Went back a week later and saw manager/owner who eventually found that I was telling the truth that there was a fault in the lens. I complained that I had had to wait over a week to have this confirmed but nothing was made of this. A new lens was ordered and when it arrived over a week later it was found to be chipped so another one was ordered. Waited another 10 days. Final result was a pair go glasses that I had to wait many weeks for with several trips at my expense into the town. No apologies or anything said at all. New glasses are in fact the worst I have ever had in terms of frame quality and lens varifocal range. This is the third issue I have had with SpecSavers in the past 12 years. I will not now ever use them again or recommend them to anyone awful company that are cheap and nasty. Don't believe the adverts.”
“"" Last year I bought 3 pairs of design spectacles in Unit 31, The Brunswick Centre, Bloomsbury, London, WC1N 1AF,,and last July I took one of them to Spain where the temperature was 40c and the end plastic tips melted down. I took them back to the store and they refused to take responsibility and they suggested it was my fault. Anyway, After my Insistence They took it to fix but the job they did was a disaster, one of the end tip was white and the other one was brown which don't match in colour or shape , so it is useless. I adviced to the shop staff and the director to go to specsavers to have the sight test as they can not see anything wrong with my spectacles. The director of the shop wrote to me and suggested to buy new ones. It is not a matter of money but principle. Therefore, I will approach to trading standards.I strongly advise people No to go to that shop as the service is very poor.
Juan Ojeda”
“I had a complaint regarding the service I received in the East Kilbride store ,
I did complain to customer services they advised the store will be in contact with me and this is not resolved .”
“I was in the North Finchley branch (excellent customer service btw!), and Aleksandra the staff member helping me was trying to contact my Ilford branch for a whole hour before they bothered to answer the phone. They needed to get my details from my branch to replace my contact lens. This was even after the busy Saturday lunch period and with a manager on duty (we asked), so there is no excuse. I will be moving my direct debit to N. Finchley branch as a result.”
“Ordered new lenses and frames. Eye test and fitting were done professionally if not a little sketchy on detail. On collecting the specs I found a manufacturing fault in one of the lenses. Dealing with one of the assistants I was told the person who measured me for the specs was not available that day and they were the only ones who could deal with it.
I mentioned that it was a faulty lens not anything to do with the fitting however I had to make an appointment which due to my availability was a week away. 'I felt that I was not believed that the lens was faulty and that the frames just required adjustment and of course one has to get used to new specs, I have been wearing specs since I was five years old and I am now 69! On visiting at this appointment I did not see the person who fitted me but rather the store manager/owner. He could see the fault in the lens and agreed with me that a new lens was required. I complained about the previous customer service but he was sympathetic. I was given the option of a new lens or a refund. After some consideration of the wait I had had already I opted for a new lens rather that go through the whole process of tests and choosing again with another store. I have just been informed that my new lens is ready but that it has a chip in it so another lens (third one) has been ordered. This is not the first time I have had problems with SpecSavers quality control but it will certainly be the last time I use them.”
“Had an appointment 2 weeks ago at specsavers Hull , had the test picked out the frames and paid for my bifocals and got free react alight lenses a week later picked them up !!!!!!! could`nt see a thing , i had double vision with them and everything out of focus . I was told try them for a week and see how you get on with them lol i told them your joking so they made me another appointment and a re test a few days latter . i had the re test instead of bifocals i ordered 2 separate pairs . The reading glasses are ok if you hold the paper about 8 to 9 inches away but useless on the computer and the distance glasses well i can see better and clearer without them ..... i was told the manager would ring me today , but no call from them !!! well i guess they have my money and thats that”
“Paisley branch - Customer service very poor. Waited 35 minutes to collect glasses and there was more staff than customers. I ended u leaving without my glasses but alas will have to go back as they already have the £100 they cost off me.”
“SpecSavers have the worst customer service going, I ordered a a pair of contact lens and free glasses from them, becuase it was my first time ordering contacts I thought it was a good deal. 2 days before delivery I spotted that I cold get the contacts much cheaper else where i asked to cancel. i was told theorder was already sent and I would have to return. The return process was very frustrating and getting a full refund was nearly impossible. I wouldn't recommend.”
