“Had eye test , which was great . I was then shown glasses at £89 and with the test etc , bill came to £138 ! as a pensioner , I feel I should have been told there were glasses available ranging from £19 and £49 . so now feel they are definitely out to take as much money as they can get !”
“Such a shame.
I had an appointment this morning at the Long Eaton branch for an eye test via my work eye care scheme. I have particular issue when using computers as my relatively new job which involves using a screen for 40 hours a week and my eyes feel strained over long periods - this was all voiced before my eye test. My test concluded that I should have glasses for my work computer but they ''could help" if I had them for reading too.
When shown to my potential glasses I was told I do not qualify under my works VDU free glasses scheme as I'm 'borderline' and there's a 'chance' it will 'help' if I use them for reading. What a con! 6 of my colleagues have experienced the exact same issue that they were 'borderline' and have since refused to go to Specsavers for there tests for the last few years.
I attended with an open mind having never needed glasses ever before and got told exactly the same. I find it disgraceful that these buzz words are used to try to evoke more money from people. The staff put money before health of their patients and that is, quite frankly, disgusting. As my colleagues attended different stores I suspect its guidance from above rather than the in store staff themselves.
I will be taking my expensive prescription elsewhere and I suggest other people do the same.”
“Specsavers North End Croydon
Booked appointment online for 10:45h on 26.11.20 and a day leave from work to attend the appointment. On reaching as usual everyone was queuing with the social distancing. I was called inside by a staff, he asked me whether I have an appointment and replied positively. He asked me to sit and wait. After an hour no one attended to me. I went to a staff and complained of it. There was another staff there and they both seemed confused and looking at each other and murmuring “why he did that”. There was no apology and was again told to wait and I’ll be seen. After 15 mins around 12:00h no one attended to me and I left Specsavers premises as they seem to be very unprofessional in customer approach and appear not knowing what they are doing. Will never use them.”
“I bought spacesaver glasses I done compete mistake.... The order complete wrong glasses the quality very poop... It was same feeling like you bought to a pound shop... I paid”
“Specsavers at Manchester Fort.
Absolutely recommend the Audiology Service at Specsavers (Manchester Fort). Aisha the Audiologist completed a thorough hearing assessment and provided required hearing aids. I highly recommend.”
“My wife and I visited your Dewsbury branch this morning. From start to finish, the service was exemplary. Indeed, it was a whirl of efficiency and compliance with health and safety measures. Well done to ALL who work there.”
“I WOULD LIKE TO THANK THE STAFF AT SPECKSAVERS IN CARLOW, FOR LOOKING AFTER ME IN SUCH A KIND AND PROFESSIONAL WAY. I HAD AN EYE TEST, AND PURCHASED SPECTACLES, THANKS. JOHN SHERIDAN”
“tamworth branch went for eye test was told everything ok did not need new glasses i told them my vision was weaker in one eye and was suffering with dry eye bought the eye drops and heat pad no good phoned them back up to book another eye test they told me to go back to boots where i bought my last glasses from 2yrs ago as they could do nothing for me will never go to tamworth again used to use kiderminster branch and they were excellent”
“Indooroopilly Specsavers - I am very happy with their services with very pleasant and helpful assistance from the staff. I had an eye check by optometrist Son followed by Isabelle who went out of her way to assist me with my glasses frame selection.”
“Just got my new glasses today, fantastic service from the alfreton branch, all the staff are brilliant , from start to finish, great contact cant fault them , and a big thanks to Colette .”
“I visited the hearing centre in Specsavers Sutton, SM1 early Nov 2020. Amazing helpful staff especially in these tough times. The hearing manager was informative, helpful and considerate of my husbands needs. All staff I encountered made me feel welcome and also safe within their store. I hope their efforts are recognised and rewarded by area/regional managers.”
“My experiences with Specsavers has always been awful. I went in this branch to make an appointment to try on some frames. They told me l couldn't, and had to rebook an eye test even though l had recently done one with vision express, l just wanted a new frame. I decided no 'biggie' l do a new test if that is what's required to try on some frames. Did the test, looked at the frames and couldn't find one to fit so I told the staff l would have to order on line and bring it in for deglazing to which the staff agreed that it would be ok. l bought one online, booked my visit and went back to the same branch. At the door l explained to the staff my situation, she started frowning and then proceeded to ask me if l had a receipt for the new frame (which was in the seller package) and that l could have stolen it from the street. I was so depressed about this situation never the less l showed her the email from the seller which she couldn't understand anyway. Most of the staffs' behavior and attitude at this branch are just incorrigible and always making all sorts of regulations on the fly. I hope l never visit this awful Medway branch ever again.”
“Not a bad experience this time. Could someone enlighten me why I had to pay £253.00 for new lenses to be fitted to the glasses I previously bought from specsavers. I think they are there only to make money. I have used Specsavers for years but I won't be going back. Bloody RIP off. In fact I may take this to Angela Rippon at RIP off Britain”
“Visited Crosby store Eye test good explained things really well. Bought a pair of glasses £169 with a pair free Paid to have lens thinned down final cost over £490 came back really thick told assistant not happy she said thats what they did, went back a few days later manageress sent one pair back still thick on return both vision and area of vision worse than old glasses. New glasses sitting in a draw useless would never go back there, going to Asda in future and price you see is the price you pay.”
“Excellent service as always at my local Colchester Branch.
Really good service and communication with Rupal Patel, making my five year old child at ease.
The store was very clean and was being cleaned whilst I was there. Always plenty of staff available.”
“Specsavers takes so long to get anything done. It took me 3 days to try and find out my contact lense prescription from the limerick shop, which is needed for me to buy lenses each month in Cork. I still do not know what it is. They do not share their customer information across the shops, so it is extremely awkward and archaic system. In Cork, after waiting 30 mins, I was told to go home and that I would be phoned because Limerick would not answer the phone. Also they did not have my contact lenses in stock. I was never called back. A few days later, I tried again. In the end the manager in cork rang me and said that I had to get my eyes tested again for 25E because the Limerick shop were not answering their phone and they cant give me my lenses since they do not have my prescription. Bear in mind I buy my lenses every month here and the last two times I was in there I specifically asked for them to leave a note on my file so they have my prescription saved. They said they would, but not sight nor sound of my prescription saved on their system. I decided I am done with how difficult it is to deal with Specsavers and the time wasting. Not to mind 50E per month for lenses. I still needed my prescription to buy lenses online. I rang Limerick who answered straight away. The lady would not tell me what the strength of my prescription is. I cannot remember which strength is for my left eye, and which for my right and I need to know this. I am pretty fuming about this. I will be taking my business elsewhere and I have spent many many years as a customer in specsavers. Very disappointed.”
