“Have had to send the glasses back 3 times since February lenses not correct now having problems getting a full refund of £120 poor customer service will never use this company again
Should not have gone to Specsavers”
“Have been going to specsavers for years. Only issues have been with glasses not fitting properly. This time was informed my test was not due, but I knew my eyesight had deteriorated. I put it down to constant wearing of ppe. Had my test, felt rushed throughout, machine kept steaming up, was given a tissue to wipe it, but felt the test had been rushed and was worried about accuracy. Chose my new glasses, had a quick measurement, then was informed I had to choose express delivery or pay 3.95 for home delivery. I chose express delivery but was concerned about the fitting of new glasses. Needless to say. Glasses did not fit properly, so I tried to ring to inform them, no answer. Booked an appointment online as there was no option for a fitting. A rude young woman rang me to inform me I wasn't due an eye test. I explained what I wanted, only for her to put the phone down on me!! Went for my fitting, why couldn't they do that in the first place?? Wasted another day of my time! The shop itself has so many staff they are falling over each other. Very clinical. Staff were OK, but I will never give them my custom again!!”
“I booked an eye test at Specsavers Oldham and was very pleased with the way I was treated. I was helped by Faz who did my initial assessment, very professionally as she explained everything she was doing as we went along.
I was then seen by Humairah the optician who also explained in great detail everything she was doing which helped me relax knowing I was in very capable hands.
I was then helped by Shan and we found a pair of frames that I was more than happy with.
And finally there was a small problem but Caitlin the manager sorted it out to my total satisfaction.
Overall an extremely professional organisation who provided a first class service, at an affordable cost, and kept smiling to the end. I recommend Specsavers to everyone without hesitation.
Tim Oldham”
“Specsavers Westway Greenford branch use tactics to upsell and con money out of you, I went in to get glasses for my daughter which should have been free and instead they conned me into paying £65, both staff lied to me, the manager lied and was no help when I raised a complaint, the CEO does not careless about customers or customer service, Specsavers told me to take my complaint to OCCS as the head office could not be bothered to deal with my complaint and then after months and months of no response to OCCS they withdrew from the mediation not offering any solution, the worst company I've have ever dealt with, they are only intent in making money and will confuse and con you in getting money from you, even when you go to them to get free glasses for Children, what a disgusting and greedy company, especially the Greenford branch and the greedy lying staff, manager and CEO”
“My Varifocal glasses from Specsavers are certainly not the best that I have had, I would describe them as just about acceptable. The main problem is that the nose pads keep coming off, you would think that in this day and age Specsavers would be able to overcome this problem and save me having to make a 10 mile round trip to get the glasses fixed. Not too happy !”
“Specsaver deliberately sold lenses with adhesive sticker on glasses, once I tried removing the sticker, it only smeared the lenses. I cordially approach Specsaver and explained the situation, and Specsaver asked me to supply my address and receipt of purchase. But, Specsaver deliberately ignored and would not refund monies or glasses. A company that cannot and will not abide by its policies, I suggest everyone including myself to STAY AWAY FROM SPECSAVER!”
“Unhappy with Specsavers after more than 10 days my glasses are not ready and not sure when they will be
ready I am using a old pair which is far way better than the old new one manager is queit helpful and promise to call me on Friday with an outcome”
“As I’m reading through all the reviews I can see I’m not the only one who keeps getting glasses that are the wrong prescription my eyesight has hardly changed in years and only need glasses to read for work but I don’t use them for much else , told the optician what I needed them for but have had to go back twice to get the lenses replaced as I can’t even see out of them properly old glasses are great new ones rubbish . I even tried my partners on and can see perfectly with his needless to say I have to go back and get them sorted after this time I won’t go back to Specsavers again ever worst service ever ....”
“Had an wye test on Tuesday 9th March after my glasses snapped needed a new prescription so decided on new frames aswell b4 they would order glasses i was told id need 2 pay in full bur also told my glasses would be made as a priority I was told they'd be ready on tge Saturday or Monday so I phoned on Tuesday only 2 be told they wouldn't be ready for another at least 5 days absolute jokers once pain not interested”
“It took five attempts to collect the correct glasses, three eye tests, and several trips to the store since November to get the glasses I have now, and they are even made based on a prescription from a different company. Specsavers failed to get me the right glasses (wrong prescription by their optician & missed quality checks). All I wanted was some new frames I liked at Specsavers and ended up with too much trouble. Will try somewhere else next time.”
“I have been going to Specsavers for many years. There have been some issues in the past with poor fitting but this time has been the worst.
I had my eye test in September 2020 I've just been back again with the manager saying there is nothing else that can be done dismissing me from the store. I have been going back to the Feltham store on average every 2 weeks since September, incurring parking expenses every time. After the first couple of returns they decided I needed another eye test. It turned out that the prescription was too strong. So I waited for the new prescription to be put into my the frames. I went to collect them, they didn't fit. They adjusted them or should I say heated them up and bent them. Then the line vision was wrong. They adjusted them again. Eventually so out of shape they had to replace the frames. This has gone on for 6 months. And to top it all off, my daughters lenses on her glasses came out again for the second time. With my glasses and hers I have spent over £600. Today I was offered 50% off more glasses! I will not be returning. Shameful.”
“First visit to specsavers years ago wasnt good but thought I'd give them another go, big mistake. Varifocals very cheap quality and my readers aren't as good as the cheap ones I got from the supermarket. I suppose you get what you pay for and no plans for a third visit.”
“Awful company! Second pair of glasses that a spring tensioner have fallen out of the Marc Jacobs frames (£149 total sales cost of glasses £737.00. Discounted down to £429. only to be told that frames just over a year old are discontinued. I personally believe they give you big discounts based on bulk purchase end of line stock. How can they sell frames with no spares available on frames bought just over fifteen months ago?”
“I had my eye examination at Specsavers in Runcorn Shopping City. My eye examination was professionally carried out, the optometrist explained the details of my eye photographs.
When choosing my glasses I was helped by Rachel, who ensured my eyes were in the centre of the lenses when choosing the frames.
I give her service 10 out of 10 for attention to detail.”
“I've always used Specsavers but after my recent visit I won't be going again. I'm 69 so don't pay for eye test, While I was waiting I chose 2 pairs from the£89 range with the thinner lenses which are dearer,plus the reaction lenses that are supposed to be free.Nothing is free in this world,and Specsavers is no exception. When it came time to pay I was told the price would have been£467.31,but they had managed to get it down to£349.31,saving me £118,I don't see where,not picking them up until next week,any problems even minor and I will be asking for a refund”
“I'm just absolutely horrified, after spending well over £300 at the beginning of December, I'm just about to take back my 3rd remake, as the glasses are still causing me double vision! Over 3 months later I don't have glasses I can wear. My old glasses aren't sharp enough but they don't give me double vision. Shame because I really liked the frames, but I'm sick of wasting my time, and need some glasses I can actually wear. I'll never go back.”
“I received a letter saying I was due my eye test (NHS over 65 free over 65) I booked and travelled on the due date. Only to be told the was an error. I was a year early, someone had forgotten to up date the computer. I incurred fuel and parking costs, but more importantly the risk of Covid. Also I bet they will charge the NHS for the appointment that was not necessary.”
“I would like to recommend Lewisham Specsavers due to their efficient, professional and friendly service.
I urgently needed replacement glasses and it was all completed and sorted out over the phone in ten minutes. The person who was extremely helpful was named Dean.
I explained that I was recovering from COVID and needed the replacements sent by post as I didn't have the energy to come and collect them from the store.
He delivered the glasses to my doorstep less than a week later which meant I didn't have to wait much longer for them to arrive.
He was very courteous and went above and beyond to be helpful and kind. This really cheered me up and the glasses were quality and a bargain 2 for the price of 1 range.
Well done Dean and a big shout out to Lewisham Specsavers!”
“As always, great service from Specsavers at Middlebrook. Friendly and professional staff from testing, choosing frames and fitting. My glasses were ready in a week and thank you for Ameenas patience in fitting.
A very safe environment with all Covid 19 safety procedures in place.
I thoroughly recommend Specsavers for quality of customer service where you do not feel rushed. Full marks and thank you.
For some reason I am unable to click on the stars however I definitely give service 5 stars!”
