“Unprofessionals taking care of your eye readings and executing tests after test just for the result to be unsuitable for my eyesight.
3 times they managed to release an issued pair of eye glasses and still resulted horror.”
“I Visited your Horwich, Bolton on the 17th Nov 2019 and asked for a free NHS eye test advertised. told the reception that i had an eye test over a year ago but my eyes ached and the previous eye test i had paid for as they said the NHS eye test was every 2 years. all paperwork fille4d in and initial tests completed, then went next to see the optician for finals tests and she asked the same questions again. on telling her i had had a private eye test a year ago she told me i as not eligible as i had an eye test recently? less than 2 years even though i had paid this myself. she asked if i wanted to pay ad i refused! the issue? why not tell me at the beginning instead of wasting my time, on telling the reception why i was leaving early, they said "this was new one one on them"?”
“Purchased Timberland frame from Lewisham branch and after two months the side arm has broken a £80 replacement charge was requested to repair a shoddy product. Why are Specsavers supplying frames not fit for purpose?”
“Treated like a fool and felt like a lair in the Gorseinon shop when I complained about a so called offer they had. When I tried to complain to head office via their website the complaint went back to Sally Anne who says she owns the store. And dismissed my complaint completely. She has told me there’s a nice friendly optician a few doors up and I should go there. Well Sally Anne I think anyone living in Gorseinon should also go to another optician.”
“Overpriced poor quality glasses. Terrible customer service. Look online for proper functional websites, better glasses, prices and deals, fast responsive customer service. Getting access to your prescription should not be difficult or time consuming. With SpecSavers it is. They don't even use e-mail. Leet alone have a login functional website. It's a joke.”
“Went to Specsavers Stamford this week for an eye test. The staff were extremely helpful and very professional. They explained everything in detail and the dispenser guided me carefully through the selection of frames and lenses. I recommend them as a 1st class opticians.”
“I have very little faith in Specsavers
I have only had my glasses since mid September and have returned to the store 3 times as they are coming apart
And the lens then moves
Been verifocal lens they must sit true
But as they come apart the lens then moves making it hard to see out of the lens
The excuse they are using is that they are floating frames
Which having visited a independent optician they said the glasses should not be coming apart like that
So I have explained that to the technician in Specsavers and he replies there wrong
And his right
So I then explained I have visited another Specsavers branch and they have told me the same thing they should not be doing that
And again the technician says there wrong too
They took it to the back of the store done something and came back this time they have damaged it even more and scratched the paint off the frame
There words were that’s normal to happen
Sorry it’s not normal for a pair of glasses less then 2 moths old to have to be returned to store 3 times and then for them to damage them
As the the ads on tv say shouldn’t go to Specsavers”
“Very disappointed at Macclesfield Specsavers as was given a written quote but when I went to till to pay there were extras to be added on.
Complained to manager but all she did was shrug her shoulders
Sent them a DM no response
Sent them various tweets but still no response
Appalling customer relations and a lack of integrity”
“Terrible service. Makes you pay the whole amount before you receive your specs. I was booked for an 8:30 am appointment today. Came here on time and sounds like the staff has lost my pair of glasses. Have been waiting here for two hours even after paying £89 and leaving town today so technically lost £89 without specs. The manager while giving a refund ended up charging my card again. So technically lost £188 for choosing Specsavers, and now waiting for the money as they said it was a foreign card.”
“My mother purchased hearing aides from the Gravesend Branch because my mum was waiting for a double hip replacement (age 86) I arranged with Audiologist to visit her at her house £90.00 cost. I also said that before we wanted to proceed with a purchase we wanted him to discuss it with me first so I could discuss it with her and my sister this did not happen and he made the direct purchase with my mother. Once ordered she could not remember how much she had paid it was approx. £ 2,400 this I found this out after the purchase and only by ringing up Audiologist. She managed to get herself to the shop via taxie to collect the aides as it would of occurred more costs for him visit her bear in mind she lives in Gravesend. The aides themselves are flimsy I rang when she received them to say this only to be told that they are standard ! hence why we wanted a discussion before we purchased them. I also asked what we could get to make them more secure to be told there was nothing!
My mum has just had her operation and is now recovering but managed to get the shop via a taxi to ask what she can get to keep them in the lady on reception said just hook them over the outside of the ear and you should be over to hear!!!!! the aides are really totally not any good with out a better way of keeping them in and I did speak to Audiologists at Boots who said you can purchase a nut or clip to keep them in place and to get them at specsavers ! but we i've been told there is nothing to get. Totally unimpressed with the customer care and I would not recommend Spec savers for aides.”
“Specsavers Opticians and Audiologists - Deepdale
AVOID THIS OPTICIAN. The practice manager is called Gill. She telephoned me to come in to sort my glasses problem out. On arrival she DID NOT want to chat. Just kept me at the till. She did not offer any resolution to my situation or asked to sort out my issue. I came all the way for nothing. I have been 3 times here for the same issue. HORRIBLE WOMAN FOR A PRACTICE MANAGER. PLEASE AVOID THIS OPTICIAN. THE STAFF ESPECIALLY MANAGEMENT ARE RUDE AND UNTRAINED. I cant believe what has happened. RUDE PEOPLE. SHE SHOULD BE SACKED IMMEDIATELY”
“What a ripoff!
How can you justify charging £200 for a pair of glasses?
All the staff are very helpful and polite, but I'm sure that's to soften me/us up when they come to the cost of the glasses.
'That will be £200 Mr . . . ' as sweet as anything
Oh yeah. Not a problem!
Would you like a tip too?
No wonder they would like to.see us every two year's!”
“Bearwood Specsavers do not deserve to carry the brand name. Visited July. Now Oct and still no glasses that work. Was agreed a refund after 2 further weeks and having to visit Specsavers Halesowen to ask if I could swap to them and after waiting 30 mins to he seen by assistant manageress who had agreed the refund was then kept waiting only to be told the director at Bearwood Branch wanted me to try again (3 lenses and over 3 months later) and upon my refusal had the assistant manageress tell me he had left out the back entrance as had to go somewhere... more important than dealing with a genuinely upset and frustrated customer only revisiting for her 300 pound refund. Shop floor staff lovely and deserve a rise dealing with incompetent and lying management. Assistant manageress just lies to your face. Manageress doesn't help deal with customers as left out the front door and director sneaks out of the back door.. poor poor attitude toward customers. Escalated to head office and asked for them to sort out my refund so I can swap to a decent branch at Halesowen which is where I'd gone originally. Want customer service. Avoid Bearwood branch.”
“Made a formal Formal Complaint
This complaint relates John Duminy the Director of Spec Saver Slough High Street who refused to come out to speak to me when I requested to speak to a manager having been sold frames that have repeated caused me inconvenience and I have returned to the branch numerous times. I was told by the meet and greet Hazel that 'John does not have the time to see you', he has said you will have to pay for another frame, or call him back on Monday!
It was shocking to see that there was no middle management to deal with customer concerns /complaints and John thought he was to high up the ranks to deal with complaints or customers directly. I am sure that Johns attitude would go against the big name SPEC SAVERS ethos and customer care strategy which small franchises are not adhering too.
I felt extremely disappointed and felt let down, will have to escalate, poor service and customer care at Slough Branch”
“First let me say that the employees are really nice and very helpful.
Then let me say that the spectacles are terrible. I just spent over £200 on glasses that make my eyesight extremely worse. The prescription is for varifocal for work use so they have two areas of vision, for reading and for computer use. When I put them on the computer screen immediately becomes an out of focus pyramid that leans towards me at the top. At a distance of 12" reading material is in focus through the bottom of the lenses and also through the top of the lenses!!! (figure that one out). I called the shop and the assistant said "Dont worry, we'll order the correct lenses and call you when they're ready"
If that's the case why didn't they fit the correct lenses in the first place.
I've now waited 10 days and it's going to be another 10 at least. I'm wearing an excellent pair from Boots at a cost of £2 and they far exceed anything I've seen from Spec ??? savers.”
“I lost my reading glasses and spoke on the phone with the Winchester Branch about possibly replacing one pair for about £74 as I was due a two year appointment the next year. I went in the next day and mentioned the £74 offer but was then assured repeatedly by a male assistant that I could have two pairs for £89 if I chose £69 frames. Several frames proved not be be available for my lenses but we finally settled on one that was supposedly 'discontinued' and so I agreed and paid for two pairs at £89, the assistant being keen to show me he was giving me a £45 discount on the receipt. This was, in fact, merely the discount for ordering only one pair, I just found out this afternoon. I was asked to return in a week, which I did, this morning. The female assistant offered only one pair and when I insisted that it should be two pairs, she called over the male assistant who I dealt with to ask if he remembered me but made sure to show him the receipt as quickly as possible to coach him in his response before he replied. Having been primed, he just repeated that what was on the receipt was what I had ordered. This was a clear misrepresentation of the purchase. I insisted that the franchise owner honour the terms of the purchase but he insisted that the receipt was clearly only for one pair and that 'he could not afford' to give me a 'free' pair. I told him that it was clear that, in fact, he WOULD not do so not that he COULD not do so. I obtained a refund and left the shop deeply unhappy that they were determined to try to make it seem to everyone else in the shop that I was some old codger who had misunderstood when I was actually misled as I always actually buy glasses in sets of two, which they confirmed from their own records. I was deliberately misled by the male assistant and both the female assistant and the franchise owner were intent on helping him instead of being concerned to retain a good customer.”
“I went to Manchester Fort for my eye test. The optician suggested an upgrade of my reading glasses. This is where the disappointment came. I've been offered a 2 for 1 frame at £89.00. After calculation etc the total amount to pay jumped to £318 ! I then decided to go for one frame. The member of staff gave me a discount of £49.00 and the final value came to £229.00. In short, this was a misleading customer experience.”
