Speed Screed Limited. Reviews

Name: Speed Screed Limited.
Address: 5 Ebor Court Trinity Park Retford, Retford
Rating: 4.76

4.8 Rating 214 Reviews

94 %

of reviewers recommend Speed Screed Limited.

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Metrics

4.8

Based on 214 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Phone:

+448002425589

Email:

andy@speed-screed.com

Location:

5 Ebor Court Trinity Park Retford
Retford
DN22 7WF

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Speed Screed Limited. 5 star review on 11th December 2019

Lawrence Cozens

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speed Screed did a good job. They left the site fine, no problems there. I would recommend them to others.”

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Posted 5 years ago

“Great turn around time from first contact to works being complete. Great price and the team that carried out the works were respectful and most importantly did a fantastic job. Would 100% use them again.”

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Posted 5 years ago

“The project went very well. The site was tidy when they left. I would recommend this company. I would use them again in the future.”

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Posted 5 years ago

“They do a good job. I would recommend them. We have used Speed Screed for the past two years.”

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Posted 5 years ago

“Just had my screeding completed by Speed Screed and the full team were fantastic right from the estimating team with Jack and Joe through to the operations manager Dyan. The lads on site were very clean and tidy would definitely recommend and have on future jobs.”

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Posted 5 years ago

“Speed Screed have just completed a project on my home and I couldn’t be happier. Smooth process from start to finish, I spoke to one of the Estimators who took down my requirements and I received my quote within the hour, I opted to use Speed Screed and went ahead booking in the job. Dyan contacted me to confirm the job was booked in and contacted me again prior to the job being completed. The lads who turned up on site were brilliant and left my site clean and tidy. Any future projects will be going straight to Speed Screed.”

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Posted 5 years ago

“Very poor customer service and quality of work. A date was made to lay the floor screed and the materials were delivered the day before, all fine. The night before they were due Dyan WhatsApp'd me to say the clutch on the van had gone and they were trying to get a hire van. Another WhatsApp later saying they were not going to make it, it would have to be the following day (Friday) which i do not normally work, so had to make a special journey from Guildford to Poole especially to meet the screeders. I met the screeder and his labourer on site and they knew nothing about the breakdown!! I showed them around the floor to be screeded which had underfloor heating laid in four different circuits. All of the circuits had been filled with water and were pressured to 3 bar. Whilst looking around the floor the Eastern European guy said 'you've got a leak'. There was water spraying from a hole in one of the pipes. It transpired that the labourer had laid a plank of wood from the garden onto the floor- the plank of wood had a screw protruding out which had made the hole. I raced around Poole to find a roll of underfloor heating pipe long enough to replace the circuit. Eventually i found a roll long enough for the circuit and returned to site to remove the damaged pipe and re lay the new. Unfortunately this circuit could not be tested. In future conversation from Dyan he asked why i had replaced the pipe and not carried out a repair! I was aware that the original floor ran out of level but i was going to rectify this by the means of latex screed. The Datum point was given to the screeder but he has not kept to this and has run his new screed 20mm out of level from the front of the house to the back. Your brief email back to me mentioned the blockwork. No conversation was ever had regarding this and i am not sure what this has to do with a Datum point. I now have a small lip where the Bifold doors are to be installed. Furthermore i have great concerns over the integrity of the screed at the low end. Not sure now how much coverage of screed there is over the underfloor heating pipes. Some parts of the screed have started to dust up. When mentioned to Dyan he said it should have been covered with protective sheets. NO, the reason it has dusted is because the screed was too dry. I was there when the screeded told the laboured this! There was also some inconsistency with the mix. You could clearly see different colours of screed when it was first laid. I have requested a site meeting to discuss matters but this has been ignored. I foolishly paid 100% upfront so now have no leverage against them.”

Helpful Report

Posted 5 years ago

Thank-you for sharing your feedback. We are sorry for falling short of your expectations on this occasion. Speed Screed take quality very seriously and are the only screeding company in the UK that is • ISO9001 Quality System Management accredited • Best Practice Representatives in the annual Construction and Engineering Parliamentary Review • Offers a 10 year guarantee • and we always aim to provide the best service to our clients. We regret that we didn’t deliver our greatest services to you and your project. As part of our ISO9001 Quality System Management, we completed a Pre-Start Checklist. This document ensures that both parties are aware of any potential issues before the work commences. It was identified that the proposed finished floor level was out by 15mm between the existing floor and the brickwork. The implication of this was that to hit both required datums, the floor could not be laid level. The issue was discussed with Mr Berry, and he authorised the work to proceed in full knowledge (site checklist attached). After the work was completed, we arranged for our senior foreman Lee to attend site as requested by Mr. Berry to discuss the issues highlighted. It was again established and agreed that the floor was out by 15mm as stated in the Pre-Start Checklist which Mr. Berry Signed. One option to get around the 15mm difference in the two original datum points, was to latex the screed (latex was already required due to thin floor coverings being laid). As a gesture of good will Speed Screed paid for the cost of latex required to deal with the datum issues. It is very unfortunate that an underfloor heating pipe was damaged during the process, and Speed Screed covered the cost of the underfloor heating pipe and the labour to install it. Speed Screed can only work with the substrate and datums provided, reporting any potential issues for client consideration. All of Mr Berry’s feedback has been considered by the whole team here at Speed Screed. Speed Screed are the only screeding company in the UK that is ISO9001 accredited and we always aim to provide the best service to our clients.

Posted 5 years ago

“A great friendly company you can trust. First class service and advise!”

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Posted 5 years ago

“Very Good Job. They left everywhere clean and tidy. 5 out of 5. I would highly recommend them to others.”

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Posted 5 years ago

“The lads did a lovely job and I am very pleased with what they did. Good set of lads and they just got on with it. Really Good Job.”

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Posted 5 years ago

“The lads did a lovely job and I am very pleased with what they did. Good set of lads and they just got on with it. Really Good Job.”

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Posted 5 years ago

“Everything went well. The lads arrived on time and left the site nice and tidy. The screed looks good. I would recommend Speed Screed Limited to others.”

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Posted 5 years ago

“They have done a good job, left the place clean and tidy. They will be getting another job from us in the next few weeks. Very helpful team.”

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Posted 5 years ago

“The screed looks good so far. Helpful lads on site. They left my site clean and tidy and I would recommend Speed Screed to friends and family.”

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Posted 5 years ago

“There was a few issues with the machinery but apart from that everything ran smoothly. They left the site clean and tidy.”

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Posted 5 years ago

“Job was perfect. Great set of lads. I have no complaints with how the lads left the site. Speed Screed will definitely be getting my next job.”

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Posted 5 years ago

“Very poor customer service. I arrange an site visit which they cancelled on the day (huge inconvenience as I had taken time of work to attend). The second site visit was also delayed by a day (again cancelled on the day) - when they arrived to take measurements and 'recommend' what material to use for our kitchen / living room floor levelling job, the man said he had no experience with screeds as he normally only ever dropped pumps off. When they arrived for the actual job, they delivered the wrong material including four tonnes of grit sand which is still sitting on our drive today (despite repeated calls for them to come and remove it - this is weeks ago now!). The job was completed the week after but not after paying a significant amount more for a different type of material and undue stress. It's a shame as the actual work when finally complete was a good standard - just terrible customer service.”

Helpful Report

Posted 5 years ago

Thank-you for sharing your experience with us. As part of our ISO:9001 Quality Management accreditation. We have systems in place to deliver excellent service. However, on this occasion we fell short. We do sincerely apologise for any miscommunication. On a positive note it was good to hear that you were very happy with the screed.

Posted 5 years ago

“Speed Screed are professional ,Andy and Jack took the time to assist me with a clarity regarding a screed issue we encountered on a project. Having watched a video on you tube I decided to give the guys a call. They were happy to freely share their knowledge and advice to allow me to solve a screed issue we encountered. A credit to the industry, our next screeding job is going to speed screed.”

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Posted 5 years ago

“A great service from start to finish was provided by Speed Screed. The team that was sent to install were very professional, the install couldn't of gone any better.”

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Posted 5 years ago

“Businessmagnet have now been dealing with Speed Screed for a number of years, they are a great company to work with and their friendly staff are always happy to help and point you in the right direction. I would highly recommend them, and look forward to many more years doing business together.”

Helpful Report

Posted 5 years ago

Speed Screed Limited. is rated 4.8 based on 214 reviews