Spiral Direct Reviews

Name: Spiral Direct
Rating: 1.62

1.6 Rating 13 Reviews

15 %

of reviewers recommend Spiral Direct

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1.6

Based on 13 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Spiral Direct 1 star review on 12th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“https://find-and-update.company-information.service.gov.uk/company/03713667 This is why you have not got what you paid for...”

Helpful Report

Posted 10 months ago

“Order received in part. Return item on the site and when requesting shipment. No longer available (Fake stock) Promises refund. Which I never received Does not respond to email Total incompetence Avoid, do not buy on this site, scammer I have never seen such a not serious store, I wonder how they can still sell on the internet @ Spiral Direct: You have just lost a customer, I won't be the only one, your advertising will be done You deserve to go bankrupt and close shop, this will do a service to the customer you denigrate”

Helpful Report

Posted 11 months ago

“Ordered two hoodies and paid for them both. Only received one. Politely informed customer service and only got an email response with delivery notice on the one I received. No further responses from the company. Poor customer service. 100% will not do business with them again.”

Helpful Report

Posted 1 year ago

“I ordered 3 items. I only received one, and got charged for all three. Good luck getting them to return email messages or phone calls. When I tried to sign into my account I got a message that said that previous email passwords were not valid in their "revamped system". Do not buy from them! They are a scam business!”

Helpful Report

Posted 1 year ago

“Spiral have started using a different garment supplier and they are way too small and a lower quality. I returned the one my sister bought me as a gift and, although they have repeatedly told me they would send a replacement they have not, and numerous staff have apologised but subsequently just ignore me. I’ve been waiting for a year now and they won’t even return the one I sent back. Rubbish sizes and rubbish customer service.”

Helpful Report

Posted 1 year ago

“Sizes are way to small. I usually wear a xl or xxl. I am 6'0" and #220. I ordered 2 hoodies and decided on xxl. Better safe than sorry. They were like spandex on me. They fit my wife perfect. She is 5'10" and #150. Very disappointed”

Helpful Report

Posted 2 years ago

“I bought a bag that was not delivered and they do not respond to the email to refund me.”

Helpful Report

Posted 2 years ago

“My name is Maria Micah Carter I absolutely love all the t-shirts I purchased. Excellent photo quality excellent material very very very happy my daughter absolutely loved her backpack for school and I'm looking forward to new designs and my next purchase God bless your business truly”

Helpful Report

Posted 3 years ago

“Their items are beautiful but every time they bring out a new catalogue, the majority of the newest items are out of stock. This has happened so many times and when I contact them they give the same excuse - namely that they have been "let down by their suppliers". Maybe they should find new suppliers?? They offer to notify when the item becomes available but never once have I had a response when I submit my email.”

Helpful Report

Posted 5 years ago

“ordered november for christmas, after contacting many times, and complaining, finally arrived end of january, not worth the effort to order off these.......and not even an apolgy”

Helpful Report

Posted 5 years ago

“Bad customer service I ordered three items for Spain, they charged me all three and I only received two. I have opened a ticket to claim and I have sent several emails, but a week has passed and they have not contacted me yet. I had to ask my brother, who lives in the UK, to please call them on the phone, but they do not pick up the phone. Bad treatment to the client, I will not buy more times. I want my refund.”

Helpful Report

Posted 5 years ago

“Ordered goods on 11th January, had to phone on 22nd to chase them. Was promised a call back ASAP. They eventually called back the next day and said the goods were out of stock when I ordered them and offered me a different size. I pointed out that option was absolutely useless to me and they begrudgingly offered a refund. This is the second time this has happened and it always gets blamed on either system or IT problems. I wouldn't trust this shower now as far as I could throw them as they are obviously taking money and hoping people will either forget or won't be forceful enough when chasing them. I will also be reporting them to trading standards as once is a mistake but twice is incompetence. Still no sign of the refund so it looks as if I will have to open a case with PayPal.”

Helpful Report

Posted 5 years ago

“Beautiful unique Designs with comfortable and a range variety of mystical clothing styles.”

Helpful Report

Posted 7 years ago

Spiral Direct is rated 1.6 based on 13 reviews