Splash and Relax Reviews

Name: Splash and Relax
Rating: 4.31

4.3 Rating 759 Reviews

83 %

of reviewers recommend Splash and Relax

4.3

Based on 759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Splash and Relax 5 star review on 27th August 2020

Stephen Midgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They advertised a pool would be back in stock from 10th June. Checked website on 9th June at 9pm and they had sold out. Whey say 10th and put them on early! Not very fair. Very annoyed”

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Posted 4 years ago

“They’re happy to take orders, then they cancel once you’ve made payment and use excuses such as (website was inundated with orders) Try contacting them and no answer, won’t accept calls. I’ve emailed loads of times which their website says to do and they will respond within 48 hrs. At least a week later and no reply. Stay far away from this company”

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Posted 4 years ago

“Perfect, ordered a Bestway 14ft Pool, took about a week to get to me, but really happy, kids are over the moon :)”

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Posted 4 years ago

“19974Splash UPDATE: So after writing this review I received an email response from S&R that evening, again apologising for the error, but this time advising my pool cover would be delivered the next day and solar cover collected. Friday afternoon I received a call from S&Rs Jamie who informed me that he would be delivery my item later that day and it was finally received. So, I'd like to upgrade my two stars to three, it's a shame that I've had to go to these lengths just to get my correct item ordered, otherwise my review would have been a positive one initially with five stars. Will I use S&R services again, I dont know!?”

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Posted 4 years ago

“I would give them 0 stars if it was an option. Have been waiting almost a month for delivery. They are happy to take your money, but after that there is zero customer service, don't answer their phones, no reply to emails. Stay away!”

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Posted 4 years ago

“Only two stars at present, I've placed two orders with this company, initial order arrived in perfect order, thank you S&R. I later placed another order for an 10ft Oval Pool Cover, as week later I received a delivery from S&R via Parcel Force who left it on my doorstep, but instead being sent what I ordered I was sent the totally wrong item, unfortunately the delivery driver had left before I knew a parcel had even been delivered, so I could not reject the item. As per S&R automated voice message I emailed them to let them know, I also used their Contact Us on their website. A few days later I received their response; quote " Sorry to hear that (My name). Please could you send a photo of the item received and advise five digit number that is printed on the bar-code on the box". I immediately sent the photo and information they requested, asking for them to confirm when my item would be sent and the wrong item collected. That was last Wednesday 21st May, I have since received no further response or update from them, despite having again sent them another request via their Contact Us option on their website. I have also resorted to try and contact them via social media app - IG, where they have a Profile/Account, but no response from that either. Whilst I appreciate that it my be a very busy time for them, like a previous reviewer stated Customer Service is vital and right now I feel like I am not a valued customer and regret now recommending this company to friends and family who have also now purchased from them. I just hope they are not let down by S&R too!? If the item I ordered is delivered I will be more then happy to update this review with a positive message Missing item on order Ref: 169717.”

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Posted 4 years ago

“Awful customer service. Don't answer phones or respond to messages. Even allowing for the busy time, a polite concise response is possible.”

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Posted 4 years ago

“Ordered a pool which took 10 days to arrive and had a big split in it. Emailled the company and after about a week i got an email from this company saying it was not their problem and I should contact the manufacturer. It has been well over a month now and neither Splash and Relax or the manufacturer are responding to emails. Splash and relax won't let me return the item for a refund even though consumer laws requires them to.”

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Posted 4 years ago

“Order came prompty”

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Posted 4 years ago

“Difficult times but Splash and relax came through. Thanks”

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Posted 4 years ago

“Pump delivered for my pool which I also bought from these guys, thanks for all the advice, shipping took a week but it said it would. Happy customer”

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Posted 4 years ago

“Absolute disgrace. Avoid this company at all costs. Ordered a pool which was in stock ...still waiting 2 weeks later. Emails ignored, telephone not answered. I have requested a full refund by next Tuesday next week failure to do will mean involving our own solicitor and trading standards. The owner should be ashamed !”

Helpful Report

Posted 4 years ago

“COMPANY IS A JOKE... Their website advised items in stock ready to dispatch with misleading information. NO CUSTOMER SERVICE WHATSOEVER. TAKE AGES TO RESPOND TO ANY EMAILS... AVOID AT ALL COSTS!!!”

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Posted 4 years ago

“12ft Pool was deliverd in a week as said. Its all set up and its perfect. Great service.”

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Posted 4 years ago

“Took nearly 3 weeks to arrive with no tracking details... customer service no existent... since its arrived the bottom half of the pool keeps deflating only to find several holes in it that we have had to keep covering up really disappointing and would never use this company again”

Helpful Report

Posted 4 years ago

“pool arrived 2 nearly 3 weeks after ordering didn't have no tracking information... since then we have put the pool up with bottom part of the pool kept going down couldn't figure out where the holes were ...since then found several holes in the bottom part of the pool since we have put it up would never used this company again rip off”

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Posted 4 years ago

“Ordered 11 days ago, sent emails no reply. No answer to phone either! No order update, no nothing!! Reading the reviews we are not the only people having trouble with this "retailer" ringing my card company today to file a claim with our card company! 2 very upset children!”

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Posted 4 years ago

“Customer service is non existent. Product arrived days late. I'm thankful it did so I have to have no more dealings with this awful company. Communication with Chris is frankly appalling. I will not be using this company again. You are a disgrace to the brand's you stock.”

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Posted 4 years ago

“Company has now blocked me on Facebook for leaving a negative comment! Shocking”

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Posted 4 years ago

“Absolutely shocking service. Item never arrived and 2 weeks after placing order, and a week after the supposed delivery date, the company cancelled order with no explanation - and no official proof of refund - just a one line email. Company doesn't answer phone and doesn't provide any information about delivery times/ delays. I would not recommend this company to anyone.”

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Posted 4 years ago

Splash and Relax is rated 4.3 based on 759 reviews