Splash and Relax Reviews

Name: Splash and Relax
Rating: 4.31

4.3 Rating 759 Reviews

83 %

of reviewers recommend Splash and Relax

4.3

Based on 759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Splash and Relax 5 star review on 27th August 2020

Stephen Midgley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, items were well packaged and the products are exactly as described on the website. Thank you.”

Helpful Report

Posted 5 years ago

“Tim was very helpful and very informative when I was inquiring about a sand filter pump, pool heater and solar cover. Once I ordered everything I needed unfortunately my experience got worse. The best way sand filter pump I purchased seems to made of poor quality products as when I was setting it up a part broke, I call splash and relax and I get told to contact Bestway directly which I've now discovered they probably have the worst customer service ever and the part I want they haven't even got in stock and I'm told the part is unavailable this year!! The solar cover I ordered for my 16ft above ground pool did not fit (too small) and had a chunk missing from the edge. When I spoke to Chris about this numerous times he sent me another one and whilst this cover was larger it still did not cover the full area of water in the pool. With what I went through to get a replacement I couldn't be bothered to go through that again so I've overlapped to 2 to get the covers to touch the sides all around the pool. I said to myself these must be cut per order by someone with a pair of scissors who fails to cut to 16ft diameter. Overall, good initial customer service, quality of products received were very poor and now I'm left with a new albeit broken sand filter pump. Also felt like i had to jump through so many hoops to get a replacement solar cover even after sending a photo of the cover in the pool.”

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Posted 5 years ago

“Fast delivery on time and a great pool filter/pump”

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Posted 5 years ago

“Excellent service.”

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Posted 5 years ago

“First class”

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Posted 5 years ago

“Great price, service and delivery. Will buy again for here and recommend.”

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Posted 5 years ago

“Fast delivery, A++++++++”

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Posted 5 years ago

“yes we are very pleased thank you”

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Posted 5 years ago

“Great cover and service”

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Posted 5 years ago

“Fast delivery .. Thanks!”

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Posted 5 years ago

“Quick and easy purchase. No hassles at all.”

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Posted 5 years ago

“Good service”

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Posted 5 years ago

“good prices and product arrived well packaged.”

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Posted 5 years ago

“Amazon didn’t do what they said they would but these guys stepped in. Delivered when they said they would. Excellent pool and kids big and small 😁 have had hours of fun. Excellent customer service who were able to tell us when delivery would be, please note it’s working days. Would absolutely use again 😁 one happy customer and kids too you have save a load of disappointment this summer.”

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Posted 5 years ago

“Delivered quickly and excellent value for money. Easy to set up and hours of fun.”

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Posted 5 years ago

“Good price, courier notified the delivery day with a link to track the drivers progress. Thanks”

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Posted 5 years ago

“fast service”

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Posted 5 years ago

“Next day delivery is great”

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Posted 5 years ago

“Top service”

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Posted 5 years ago

“Good service, prompt delivery.”

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Posted 5 years ago

Splash and Relax is rated 4.3 based on 759 reviews