Splashbacks UK Reviews

Name: Splashbacks UK
Rating: 4.75

4.8 Rating 242 Reviews

95 %

of reviewers recommend Splashbacks UK

Company Reviews

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Metrics

4.8

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Phone:

02890870340

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Splashbacks UK 5 star review on 13th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with purchase. A rep from Splashbacks did contact me re my measurements as I did mix up cms and mms.”

Helpful Report

Posted 5 years ago

“I ordered a small splash back to go above the sink in a new ensuite. There was a slight delay while the item was manufactured, but communication about delivery was good. It arrived well packed and in fine condition. Installing it with supplied silicone fixative was quite straightforward. Great service. Many thanks!”

Helpful Report

Posted 5 years ago

Thank you Jeremy for taking the time to leave such kind feedback. Much appreciated.

Posted 5 years ago

“Good end product, price and fragile splash back well packaged for transport. Good online instructions for measuring and fitting. Slower than expected lead time from ordering and this not entirely made clear till after order submitted, but otherwise very pleased.”

Helpful Report

Posted 5 years ago

Thank you Brian!

Posted 5 years ago

“We have successfully installed our (own picture) splash back and are very pleased with the product and the overall value. This company is good to deal with as the first product that got delivered had to be replaced and to their word they did just that. Good Customer Care Service is just as good as the product itself, well done”

Splashbacks UK 4 star review on 20th February 2019

Helpful Report

Posted 5 years ago

Thank you Les. We do try and get everyone's order to them in perfect condition first time, but there are the few times that can go wrong. We appreciate your understanding on this and giving us the time to re-make the panel for you. The colours are fantastic on the print!

Posted 5 years ago

“I have actually fitted my glass splash back today. Measurements were exactly as required and fitting simple. Excellent service!”

Splashbacks UK 5 star review on 3rd February 2019

Helpful Report

Posted 5 years ago

Thank you Sarah! We are happy to be of service :)

Posted 5 years ago

“I own my own Building company and work to high tolerances. The measurments I have for the splash back were crucial and when I received my order it was absolutely spot on and very nice quality Very happy will use again Daryl Cheshire Building Services”

Helpful Report

Posted 5 years ago

Thank you Daryl. Your review is much appreciated by a smaller business as ourselves.

Posted 5 years ago

“Great splashback, I love it! Thank you for the wonderful service from placing the order, keeping me updated on the progress of my order and delivery, all first class. Brilliant! Many thanks.”

Helpful Report

Posted 6 years ago

“We are happy with the item but not with the delivery service. We paid for courier delivery and I took annual leave and waited in all day for this. The cut off time according to the message I received was 18:00. This item did not arrive at all. We spoke to the delivery company who said that they would deliver the next day when I would be at work! My husband had to then go and get the item himself. The next day I spoke with a member of your team and explained what had happened. She promised to take this forward and let me know what would be done. To date I have received no further communication from your company which is very disappointing. We paid in good faith for the delivery to be included but was really let down. I would like the delivery charge at the very least refunded as I lost a whole days annual leave, plus fuel for our own pick up. I await your reply. Kind regards Julie Clark”

Helpful Report

Posted 6 years ago

“Although it seemed ages receiving our Splashback glass picture it was well worth waiting for. It gives the finishing touches to our new kitchen and makes a fantastic background to. Was simple to fit on the wall. Thanks. Regards Chris Brotherhood.”

Helpful Report

Posted 6 years ago

“Really easy to install with the tutorials. Looks great”

Helpful Report

Posted 6 years ago

“We measured carefully as per your instructions and I am certain it would have looked lovely on the wall. Sadly the space we needed (between the cooker hood and gas hob) to put it into position was about 5mm too small and without removing hob or hood we were not able to get the splash back on the wall. Consequently we now have a splash back which is of no use to us.”

Helpful Report

Posted 6 years ago

“excellent product - black with silver glitter looks lovely - came well packaged within the time scales set!”

Helpful Report

Posted 6 years ago

“Excellent service. Very helpful staff. Many thanks.”

Helpful Report

Posted 6 years ago

“Looking back at the whole experience, I would not recommend this company. Firstly the delivery was delayed far beyond what they advised and only after chasing them repeatedly. On first appearance, the grey mirrored splashbacks looked fine and they do look great on the wall, but after I (very, very carefully) installed them with our kitchen fitter, we noticed some surface scratches in two of the three glass panels that we had ordered, one if which is quite deep and can be felt if you run your mail across it. Obviously we did not see these scratches before we stuck them to the wall with adhesive and there is absolutely no way that we did this whilst installing them. You would have to do something pretty aggressively with a sharp tool to create the scratch that is present. The scratch was caused before they dispatched the panels from their premises, no question. I tried to inform Splashbacks UK and it was a nightmare trying to get old of someone. Eventually after weeks of chasing and messaging them through their website, someone got back to me saying that because I had already installed them, they could not do anything and the only solution they gave me, was to purchase car windscreen polishing kit off Amazon to try and polish the scratches out. Thanks, very helpful! Now, a vertical crack in the bottom corner of the end panel which is about 2 inches high has appeared. This has not been caused by any accidental impact, therefore I assume that the panel had an inherent weakness that has now come out. I have emailed SplashbacksUK again about his, but no doubt they will come up with some cock an bull story to explain why it has happened and of course why it won’t be any fault of theirs and no doubt it will take them weeks, if not months, to get back to me. Oh, in addition, week ago I ordered an additional small fill piece to go underneath the extractor opening which is 600x200mm. This has still not been delivered, but I am intrigued to see if it arrives without it looking like it was manufactured and packaged up at their premises by Edward Scissor Hands. Also don’t try calling them, no one ever answers the phone. If you want my advice, don’t waste your time ordering delicate finishing products such as glass splashbacks from companies like SplashbacksUK off the internet. Go to a local glass specialist and get them to correctly measure, manufacture and fit the glass splashback. It may cost a little bit more, but my god I wish I had don’t this.”

Helpful Report

Posted 6 years ago

Hello, Thanks for the feedback. Although, we don't know who you are or what order this applies to. We are not aware of anything along these lines. We are a supply only website and we take great care and expense with our packaging to make sure our orders arrive in perfect condition. Are you sure you have left a review with the correct company?

Posted 6 years ago

“EXCELLENT SERVICE! -friendly, prompt, helpful and efficient when dealing with my order for a bespoke Splashback using a Shutterstock image from them. It came very quickly, was well packaged and looks beautiful. Thank-you so much, I wish all companies could be this good! Hilary Sharman, Torquay.”

Helpful Report

Posted 6 years ago

“The image print that we received for approval before printing was not very helpful in determining what the final product would look like. As a result, we are now stuck with a splashback that we do not like. Since the images provided for review are not accurate, Splashbacks UK should consider amending their policy for returns and amendments. Overall, a very bad experience.”

Helpful Report

Posted 6 years ago

We at Splashbacks are sorry you do not like the print pattern chosen. We were unaware that you were unhappy with the print. If you wish to get in touch with us directly we can of course try and resolve this for you as best possible. We have the image prints online and also an image gallery to try and give the best representation of the product, but we do appreciate it can be difficult when computer resolutions/colours and backlighting on screens can make the image look different compared to the actual print. Our print quality is the best available, from your review we understand it is just the image that you do not like? We would not want you to be stuck with an image you do not like, we can certainly get you a replacement in a different image for a discount cost. Just get in touch.

Posted 6 years ago

“Great site for ordering made easy and costs are very reasonable, information on how long order will take and when it will be delivered.”

Helpful Report

Posted 6 years ago

“Made to measure, exact fit.”

Helpful Report

Posted 6 years ago

“Very happy with splashback. All went perfect from order to delivery to fitting. Thank you”

Helpful Report

Posted 6 years ago

“Came in good time and safely packaged. Got the bluebell wood splashback and it looks fantastic. Easy to fit ourselves with the adhesive”

Helpful Report

Posted 6 years ago

Splashbacks UK is rated 4.8 based on 242 reviews