Splashbacks UK Reviews

Name: Splashbacks UK
Rating: 4.75

4.8 Rating 242 Reviews

95 %

of reviewers recommend Splashbacks UK

Company Reviews

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Metrics

4.8

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

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Phone:

02890870340

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Splashbacks UK 5 star review on 13th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found everything went well from ordering to delivery. I did notice other customer complaining about waiting times in other reviews but this is clearly set out in the t&c's so this didn't concern me. Any contact I made was always answered in an helpful way.”

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Posted 7 years ago

“Good quality product, and delivered very quickly. The splash back looks stunning and would recommend this company. Only issue was the cost of postage, not cheap.”

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Posted 7 years ago

“Fits beautifully at the back of our AGA. Rest of kitchen yet to be finished,so contact me in a fortnight.”

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Posted 7 years ago

“All email questions were answered quickly and in plain English. The item arrived on time and was well packed.”

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Posted 7 years ago

“well worth the wait well made fitting and measuring instructions perfect even for a novice like me”

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Posted 7 years ago

“The splash back was exactly what we ordered and came extremely well packed - looks superb!”

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Posted 7 years ago

“My order was well made and all as I asked. Well packaged and delivered in good time.”

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Posted 7 years ago

“I was very pleased with the product. It was easy to fix to the wall and looks great. It is also very easy to clean.”

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Posted 7 years ago

“The splash back is amazing. Looks really good. Very good service. Would highly recommend.”

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Posted 7 years ago

“A beautiful bespoke painted glass splashback is now in place of honour in my refurbished kitchen. The colours are so accurate. I’m so pleased and very proud of my purchase. Thank you so much.”

Splashbacks UK 5 star review on 3rd November 2017

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Posted 7 years ago

“Lovely splashback - size was perfect 👌 and looks great. Easily put up with the adhesive supplied”

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Posted 7 years ago

“Efficient and helpful. Just what was ordered.”

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Posted 7 years ago

“Good quick service Fit perfectly”

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Posted 7 years ago

“Excellent product and service. Very easy to fit with excellent instructions.”

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Posted 7 years ago

“Even though the splashbacks took a few weeks to get here, we love them. They were easy to install, look great and look like they will give us many happy years of service. Recommend.”

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Posted 7 years ago

“This is an honest review of a splashback which I've ordered with this company. I have to admit that I've never expected such a long delivery time and such a bad image quality. If I'd have a choice again then I'd never use this company. The product is expensive with a very poor image quality. Image Quality: Poor I've ordered a world map image and what I received is of much different quality to what I initially ordered. It's also different to the image I was provided before the print. It is a terrible print like from a mobile phone or just simple JPG file and it's not professionaly looking at all: - the names of countries are blurry and have bad shape, but should be sharp - the shadows are badly done - there are irregular white backgrounds around some letters while some others don't have it - it looks like a 'Pixels' movie! I've contacted the company about it and I've received the following answer: - 'unfortunately there is no option to return because you do not like the print' [On Tue, Oct 10] Glass quality: acceptable I think that the glass quality is acceptable. It seems solid, but I'm not to sure how else I can test it within 24 hours after the delivery. Delivery: Very long time The production and delivery took over 2 months: - an order was made on the 31st July 2017 - delivery was done on the 9th October 2017. I've been contacting the seller few times asking about the delivery date and the only response I've got was: - 'Thank you for your email, your order is with our printer at present and in process of being done - when it is returned back - which may be tomorrow , but also may be next week [...] once done will be ready to leave.' [On Thu, Sep 14, 2017 at 2:11 PM] - 'your order is still with our printer [...] we are pushing this through asap [...] We hope to have it back in the next few days' [On Mon, Oct 2, 2017] Delivery package: Good This was a really well packed product and the package really makes sure that the glass will arrive securely. I do have all the emails I've sent to and received from this seller. I also wanted to include the photos proving the terrible image quality, but the splashbacks-uk doesn't allow any photos in their reviews.”

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Posted 7 years ago

“This is an honest review of a splashback which I've ordered with this company. I have to admit that I've never expected such a long delivery time and such a bad image quality. If I'd have a choice again then I'd never use this company. The product is expensive with a very poor image quality. The product arrived safely, very well packed. I was excited and wanted to surprise my wife and I've installed it quickly. The glass was fine, there were no cracks etc, but I din't check the image closely... until it was on the wall and my wife noticed it straight away that the print quality is very bad. Image Quality: Poor I've ordered a world map image and what I received is of much different quality to what I initially ordered. The proof of image was different to the image on the splashback. I was happy with the proof of the image, but the print is terrible like from a mobile phone or just simple JPG file, it doesn't seem to be a vector file whatsoever. It's not professionaly looking at all: - the names of countries are blurry and have bad shape, but should be sharp - the shadows are badly done - there are irregular white backgrounds around some letters while some others don't have it - it looks like a 'Pixels' movie! I've contacted the company about it and I've received the following answer: - 'unfortunately there is no option to return because you do not like the print' [On Tue, Oct 10] Glass quality: acceptable I think that the glass quality is acceptable. It seems solid, but I'm not to sure how else I can test it within 24 hours after the delivery. Delivery: Very long time The production and delivery took over 2 months: - an order was made on the 31st July 2017 - delivery was done on the 9th October 2017. I've been contacting the seller few times asking about the delivery date and the only response I've got was: - 'Thank you for your email, your order is with our printer at present and in process of being done - when it is returned back - which may be tomorrow , but also may be next week [...] once done will be ready to leave.' [On Thu, Sep 14, 2017 at 2:11 PM] - 'your order is still with our printer [...] we are pushing this through asap [...] We hope to have it back in the next few days' [On Mon, Oct 2, 2017] Delivery package: Good This was a really well packed product and the package really makes sure that the glass will arrive securely. I do have all the emails I've sent to and received from this seller. I've tried attaching 5 photos as a prove.”

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Posted 7 years ago

Hello Mr Magrian, We are sorry you did not like your splashback. To address a few of your points - the printed products take around 5/6 weeks to manufacture. This is conveyed to you at the start of the order, they do take a long time to get the quality right. The splashback has been supplied as ordered, the writing on the world map image is by default edgy (not pixalated) . We had sent through a proof of image were if you open it - this can easily be seen. The image proof you confirmed you were happy with. All the images on the website have been chosen with a high file size for this precise reason and this file is a vector file that can be reproduced to most sizes. On correspondence form yourself you had initially said that it had arrived safely, you were happy and you installed the splashback as a surprise for your wife. It was then when she didn't like the splashback you sought means to find fault. Unfortunately, with a bespoke product there is no option to return it because of a change of heart.

Posted 7 years ago

Sorry - also to add - we do allow photo's with reviews. many other customers have uploaded their images with no problem.

Posted 7 years ago

“Excellent product but waiting time a little longer than I would have liked.”

Splashbacks UK 4 star review on 9th October 2017

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Posted 7 years ago

“Quality product”

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Posted 7 years ago

“"The splash back fitted perfectly and the colour matched really well."”

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Posted 7 years ago

Splashbacks UK is rated 4.8 based on 242 reviews