“On Thursday 6th July I especially did a search on Hamilton and Te Awamutu gift boxes as I urgently wanted a gift box to be sent to my son at Te Awamutu before his birthday on Sunday 9th July. Your website came up for this and I placed an order, happy knowing that my son would receive his gift before his birthday. I have to say that I am very disappointed to find that after I had placed the order I was informed that your depot is based on the north shore of Auckland, nowhere near Te Awamutu, in fact a two and a half hour drive away, and that you don't have a depot in the Waikato region at all. You also informed me that the courier doesn't do Saturday deliveries but when I phoned them and they said they did. Obviously you knew that it wasn't going to be delivered until the following week but neglected to inform me of this in fear of losing a sale. I find this to be very deceptive and very disappointing behaviour without consideration to your customer. Although the products are lovely, you company as a whole is not and I will not be recommending you to anyone.”
“My friends were very happy with the gift and they said the brands you use are great. However, I was expecting a quick delivery. It took more than a week for the delivery which I was disappointed. But thank you for the service.”
“I have emailed already but no response. Box was advertised as "goodies galore with samples and more than $50 worth of stuff" but what my sister received for her birthday was a soap, a face mask, some biscuits and a can of wine, which is quite weird. I felt quite embarrassed by the present.”
“Perfect. Arrived a day early for my mums birthday, so had a cute note on it saying do not open until your birthday, which mum loved. Really thoughtful and well presented too.”
