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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
I bought some items online that were satisfaction guaranteed by SAXX. They were sent to me with security items attached so I couldn't even wear them. I went to the store to return them and they told me that they couldn't accept returns on items that may have been "previously worn" which they weren't with the security tags in place. They gave me another number at SAXX to contact. This should be clearly stated online before clicking the "purchase" button. I also dealt with SAXX directly for other items and found their prices to be better and a no questions asked policy... 100% satisfaction promised and delivered. My suggestion is the store should stand behind the products they sell and they should have taken and returned the items themselves rather than given me the runaround. Also, the delivery from Sportchek took much longer than dealing with SAXX. I found the in-store service at Sportchek to be great; it's not their fault that the return policy sucks. I will avoid purchasing products as much as possible through Sportchek but I know that I cannot completely avoid them. I highly recommend that people try dealing directly with manufacturers where possible. Thanks!
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Posted 4 years ago
Your prices in your stores are INSANE! I couldnt find a pair of basic sweat pants for under $60...some as high as $150???? WTF SPRTCHEK??? $40 for a pair of gich???? Never shop here again this store is for millionares and idiots with too much credit!
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Posted 4 years ago
I wish to thank Terry and staff of the Owen Sound Sportcheck store for their amazing help and advice this past year... As grandparents of very sports minded kids...they have continued to advise us and help us. When our granddaughter’s ball clete broke a week before a provincial tourament Terry made sure a replacement was shipped to us..Duringthe purchase of back to school shoes and the “Black Friday/Christmas shopping they continued to help no matter how busy. Thanks Owen Staff
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Posted 4 years ago
Found at Sportchek boots I could not find anywhere in the world at a very competitive price. Item shipped in 1 business day. Fast delivery. Received goods are perfect.
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Posted 4 years ago
How do i give 0 stars? The ski shop could care less if i walked in the door or not. I needed a small adjustment on my daughters binding so she could be safe while skiing. The guy told me he didn't have time to deal with me. I went to play it again sports. They fixed the binding in less than 5 mins. NO CHARGE NO HASSLE! The day staff on Jan 11 was more interested in sitting around making appointment for somebody else to do the work. Zero customer service!!!!
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Posted 4 years ago
1. Left 2 racquets to string on Jan 7th at Sport check Fairview Mall 2. Got conformation from employee that they’d be ready by Jan 8th 8pm 3. Got there Jan 8th 8:30p and, “SORRY Mr. Durscki, we “were going to call you” but we COULDN’T STRING ANY of your racquets”. “It takes too long and we were very busy” 4. Me: “you’ve got my number, why’d didn’t you call me?” I have a championship match at 9pm. 5. They: “sorry Roberto there’s nothing we can do” 6. After I left, they guy said, “we will waive you of the service fee of one racquet” me: “I already paid yesterday when I left them”. They: “we will give you a gift card” 7. After losing the championship by WO and going there today AGAIN. I got the racquets and asked for the gift card. As I got a “sorry sir we don’t do gift cards for these situations” 8. I GIVE UP. Sport check NEVER AGAIN.
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Posted 4 years ago
Went to return/exchange an item received as a Christmas gift. I did not have a receipt as this was a gift. They did not have the size that I needed and was told that none of the stores had the requested size. I was told I that the item given as a gift could only be exchanged for the same item and I could not exchange for a similar item in the required size. They were only willing to refund 1/2 the price paid even though the price tag was still on the item. This doesn't make sense as if I were to return the item would they not sell it again for the original price? Does it make sense for them to be making money on a returned gift? Now I am stuck with an item that isn't even the proper size!
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Posted 4 years ago
Poor store layout. Men’s and women’s clothes all together. Takes ages to figure out where items are. Also, ordered item online then had a call to say order had been cancelled by them. It turned up two days later. No idea what’s going on there.
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Posted 4 years ago
I could tell you my story but I don’t need to you it but rather get to the point of “it’s been the worst experience in my 57 years.” Absolutely no effort to resolve the issue...to paraphrase them “it’s SUCKS to be me!!!!” I will never shop there again... Ray Drouin
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Posted 4 years ago
I went to To the store. The salesman "checked online supplies" and told me he could order the item . I paid with my debit card. TIP OFF : The cashier told me the item might not be available. I got the cancellation & bait and switch emails. I did not get a refund. I found out my money had been placed on a gift card I did not ask for. I had to go to the store & waste almost an hour to get my money back .Do not buy from this store unless you can see the physical item in front of you
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Posted 4 years ago
I received a $40 reward card on black Friday after I spent more than $150. A cashier charged me PST & GST including the $40 card. I was wondering why the store charged me tax for the card now? what if I don't use the card? Why I have to pay tax for it before I use it? But there were many customers waiting in front of cashiers, I just let it go. Several weeks later, when I bought a pair of shoes using the card, a cashier charged me PST & GST including $40 card again. I told him I've been charged tax when I got the card. The cashier said the stores do not charge tax when they hand out cards. I didn't have the receipt with me, so I paid tax including the $40 card again. Is it right for a big brand store doing things like this?
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Posted 4 years ago
Waiting on an order I placed a month ago. Their tracking has being picked up and no further updates. Now they have to investigate in order for me to get a refund.
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Posted 4 years ago
Horrible store! On Black Friday out of 6 items I ordered 5 different items and 4 orders got cancelled without explanation .
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Posted 4 years ago
Ordered 16 items on Black Friday, I live 1 hour from the post office in the sticks. They sent ALL FOURTEEN ITEMS separately. Great now I have to chase 14 tracking numbers. It’s been 3 weeks I’m still getting emails. Now I just got two Xmas presents in my order. One was a photo of a black shirt, turns out it’s a grey shirt with blotchy patterns allover it. My cousin asked for a black workout dry fit shirt for Xmas. Ok cool cousin here’s a grey one for some reason. Another item I’m unhappy with, I ordered my brother a EXTRA LARGE Black Boston bruins hoody. They sent A MEDIUM??????...... HOW STUPID CAN YOU BE. You can’t tell this looks like an item you’d find at babygap? How many brain cells do you have? Not only do I plan on never spending 950$ at sportchek again, but I will NEVERRRRR shop at your garbage company again. Not only do they not have the size they posted they have, but they Don’t have that sweater at all anymore. Awesome. I don’t know how much weed you guys are smoking in the warehouse but please for love of everything in the universe, wait until your shift is done. Now excuse me while I drive an hour to return this garbage and continue my Xmas shopping which I regrettably trusted Sportchek with. HUGE F here. Never again.
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Posted 4 years ago
I haven't received the order and they say I have received it and my credit card was compromised after shopping online. They do not answer me anymore. Do not buy in this store! It's really dangerous
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Posted 4 years ago
The, store on 75 centenniel parkway hamilton are, stubborn, have no professionalism, even the Manger is so rude, while retuning prododuct she losses on control on herself, she, asked me 100 question tried to collect my personal info .. The assiciates and those on cash all behave like they are there as, governmant high rank officers.. My request would be to train all the staff including the manager in customers service online training.. Thanks Khalil 12897886342
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Posted 4 years ago
Tried to make a purchase online, and it was cancelled with no explanation. Tried ordering a different size; also cancelled without an explanation. Where is your customer care or your inventory management? Never again.
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Posted 4 years ago
The worst online store and customer service!
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Posted 4 years ago
If I could give 0 stars I would! Terrible customer service! I ordered a gift for my daughter 2 weeks ago called yesterday to find out they had canceled my order last week didn’t bother to let me know. They sold out over Black Friday which was a week after I made my Order! Customer service was terrible to deal with basically told me it my fault no apology no help nothing! I will go out of my way to not shop at sport check
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Posted 4 years ago
It's been a week and a few days and my order still hasn't been shipped yet. I think I'm just going to bite the bullet and cancel it at this point. Should have just went in store.
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Posted 4 years ago
Sport Chek is rated 1.6 based on 483 reviews