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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
everything shows as in stock on website to lure you to buy, then once you order after a few days or weeks then they send you an email telling you all the sale items from your order had to be cancelled because they apparently cant find the remaining stock that they had initially advertised. very dishonest and deceptive business practice!
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Posted 3 years ago
Jesus christ. I had an order delivered and apparently it was delivered to someone named "Bonnie." I have literally NO IDEA who Bonnie is, and I have been continuously ignored by Sport Chek. I just want my order! What the hell is this, a pyramid scheme?!
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Posted 3 years ago
There should be an option for giving 0 stars. Their online service sucks. Trying to order a pair of shoes but my order keep on getting canceled. Tried like 6 times. Their customer service sucks, they don't even know what is wrong. All they do is keep you on hold while sipping on their coffee. Worst experience ever.
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Posted 3 years ago
It was an awful experience! My husband ordered shoes and Garmin watch on 30.10.20 for my birthday on 13/12. We were waiting for them for more than a month!!! Order came on 31.12.20!!!! We started calling after two weeks of waiting. But now one was interested to find where our order got lost and when can we get it I'm very disappointed
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Posted 3 years ago
I ordered 2 pairs of the same pants and they only shipped one and iv been waiting for 1 h to talk to some one with no luck if you need to buy something online don't buy it with sportchek
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Posted 3 years ago
Regret making an online purchase from Sports Chek, disappointed with the customer service, buyer beware. I realize Sports Chek is a massive company that doesnt care, but my online sports chek days are over.
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Posted 3 years ago
The problem with the retailer is the “sales” mean nothing. A skimpy up to 25% off Boxing Day sale, why would I bother. If SC wants to have a real sale and clear out the 3 year old stock and add to their bottom line look at 50% off. Start 2021 off fresh with new stock.
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Posted 3 years ago
Order had two items, one item got delivered successfully, the other item was delivered by new courier but never got my order. The worst part it was a Christmas gift. Thanks sports check for being the worst place to order. Never order online from sports check
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Posted 3 years ago
Stay away, don't shop here!.I placed an online order today got a confirmation,everything was ok.Soon after,I got an email saying there's a problem with the order and the status showed "cancelled" I called in, pressed "2" for help,and got none.The girl I spoke to said she had no idea why that was,I explained the dept.I got a phone number to call to find out an answer is closed and she said I don't know when they will be open again whether that's tomorrow... Monday.I said it didn't make sense my order was cancelled for some unknown reason and she actually spoke over top of me and said there was nothing she could do(in a very rude tone).She was totally indifferent.I told her she sounded as if she could not care any less.She could not answer any of my questions,not even if my order could be re-instated.This is the worst"customer service" experience.I was astounded at how bad she was.My advice would be to save yourself the agony and sheer frustration and buy elsewhere.I now see why all the reviews are 1 star and wish I'd seen them before I ordered.
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Posted 3 years ago
U SAVAGES , THEY TAKE FOR EVER TO DELIVER !, THEY SENT ME USED SHOES AND WITHOUT A BOX HIIIIIII
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Posted 3 years ago
I'd prefer to give 0 stars! I ordered a nice pair of Oakley sunglasses for a Christmas gift. The order was confirmed at the time of ordering, so I moved on and waited for the delivery day. Delivery day that never came. They kicked my order out of the system! There was no attempt to contact me other than an email that was mixed in with all the plethora of advertising they send so was overlooked. There was no phone call. WHY do they take my phone number on the order if they aren't going to call when something goes wrong?!? I phoned them, only to get a huge run around with them trying to blame my credit card, which I knew was a totally invalid excuse to get rid of me. I checked it out with my financial institution and called them back within the hour. Spoke to a different, actually lovely, person the 2nd time. She sounded surprised that the first person had tried to blame my credit card. Of course by now there is no stock and they wouldn't even offer anything for a substitute at a comparable price. They offered me something more than twice as expensive for an insulting mere 15% discount. I have finished my shopping and I am trying to stay home for Covid. Now I have to drive over an hour away to go shopping because nothing will arrive in time now. I will be remembering this experience and will shop elsewhere in the future. I've spent nearly $700 in your stores this past year. Buh bye!
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Posted 3 years ago
You stopped selling too name snow brands, you are lacking staff and we had to go to another department to find someone to help us while not knowing ANYTHING about the section we needed help for. Most items had no prices on them so you’d have to search for another employee to help from the other side of the store and to top it off there was a giant lineup and two people helping. We used to frequent this store but will never return and will never be recommending sport check to anyone!
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Posted 3 years ago
be quicker making the shoes myself. waiting over a month for delivery. First and last!
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Posted 3 years ago
The shipping time was longer than they said 10days! Its more than 10days and still didn't receive my order. They send a feedback but how can i send a feedback if my order is still intransit. Poor customer service too! Canpar was horrible
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Posted 3 years ago
Ordered shoes on Nov. 30th, it is now Dec. 16th and the shoes have not arrived. They literally only had to travel from Coquitlam to Vancouver. That's a distance of 30 KM. "Free shipping? Why not? Save me a 20 min drive and they'll be here in 5-7 business days", I thought. I was wrong as Hell because aparently Sportscheck has no idea how to ship anything judging by ALL these reviews. Ive had things come from the other side of the world in 2-3 days. Sportscheck can't deliver across town in 2-3 weeks. Customer service was a joke also. Blamed it on the holidays, like every other retailer in the world is having the same issues. Newsflash, they arn't. You just suck really bad at it. Will never order from them online again. You shouldn't either.
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Posted 3 years ago
I ordered ski bag online. It was my first time ordering online from sportchek. The AD says it will be delivered within 5-7 business days. I ordered on 30th November 2020 and now it is 15th of December, i did not receive my item. When i called them, i get BS answers. Saying it is holiday and covid. I ordered a ski jacket form Montec, it arrived within 4 business days. I order many things from Amazon, they were never late with deliveries. I ordered skit boots and ski for my baby from ski hop in Quebec to BC. Delivery was made within a week. Sportchek online order is out to lunch and total garbage, and their customer service is horrible providing no solution, just says escuses on holiday season
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Posted 3 years ago
Do not order anything from Sport Chek online. I ordered headphones on November 26th and it is now December 14th and they have yet to make it to the courier for shipping. The solution provided was to order again and hope that this time they will miraculously move my order from their store to the courier. You are better off ordering from LITERALLY anywhere else, as they have made it clear that it is too difficult to ship TO Canada FROM Canada. They deserve less than one star.
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Posted 3 years ago
Same story as others. Says it was shipped Nov 27th and still no parcel Dec 14. The courier is useless at helping and so is Sport Chek. So I will dispute through my credit card company and never shop there again. Beware of ordering from them online!
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Posted 3 years ago
Ordered and item on November 22. Package said it would be delivered November 26th. I was able to track up to the 25 and then poof, nada. The shipping company that they use (JOEYCO) apparently the system has crashed but they are not able to let me know where my package is or when I would be able to get my item. It’s now December 13th and nothing. No idea if I will be able to get the item for Christmas.... Sportchek is of no help... I’ve asked to cancel the order so I can get my money back to purchase somewhere else and they are of no help. If I don’t receive this week I will have to file fraud and get the money back from my credit card company!! This is unacceptable and no one is taking responsibility for it!
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Posted 3 years ago
I ordered online. Runners came in. One foot 10 , one foot 9.5. They didn’t take 20 seconds to make sure my order was correct. Now I’m wasting my valuable time. Reason I ordered online. TERRIBLE customer service. Slowwww response. No explanation. No resolution worst I’ve ever dealt with. Go elsewhere !!!!!
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Posted 3 years ago
Sport Chek is rated 1.6 based on 483 reviews