Sport Chek Reviews

Name: Sport Chek
Rating: 1.63

1.6 Rating 501 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

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Metrics

1.6

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality garments when ordering online. Bought 4 Nike items on 5 different occasions and quality was substanded, which will be returned. Will never order online again.”

Helpful Report

Posted 4 years ago

“We ordered a stick online for pick up, somehow the platform switched it to delivery costing an additional fee. When calling to switch for pick up i was told " it has been slightly over an hour so we can't help you" definitely disappointed in the customer service. I will never shop at sport chek again the place is a joke.”

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Posted 4 years ago

“They sent me a damaged used pair of $260 shoes. Now i have to go wait inline to get a refund.”

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Posted 4 years ago

“I'll never order from sports check almost a year ago I made a order online still haven't received it, but the shoes that did arrive are the wrong size!!! Good store if u shop in person ordered 4pairs, received 2 of the and only 1 is good..PS... The products here are not cheap , I'm out so much money I know I won't get it.”

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Posted 4 years ago

“i'll never order from here again joeyco is the worst shipping company lost my shoes and my bag so much money down the drain i'm so upset”

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Posted 4 years ago

“I would give 0 stars if I could!!!! I ordered running shoes in online store!!! Don’t order anything from them!!! They took money from my credit card and didn’t deliver product!!!! Now I have to waste my time and fight with them to give me product I ordered or return my money!!!!!”

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Posted 4 years ago

“Great customer service yesterday at the Winnipeg Unicity store around 1 pm. Both staff actively helpful but not overbearing. Friendly and professional. Extremely upbeat and didn’t laugh at my hideously frostbitten ear - will definitely be back!”

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Posted 4 years ago

“I purchased earbuds and received a defective pair right out of the box. Sport Chek refuses to take them back and said that it is up to the manufacturer and their warranty. Terrible customer service and definitely not a good place to purchase any kind of electronics. Look elsewhere because if you do receive a broken or defective product, they will not do any kind of return or exchange whatsoever.”

Helpful Report

Posted 4 years ago

“Their return policy is ridiculous and unfair to the customer, not to mention with no notice. We are year into this pandemic and no online returns and making your customer pay to ship items back is completely behind. People are getting stuck with product that does not fit or they do not want, but are not being allowed to return it in the mail without cost to them. Making customers wait months to return items and get money back they desperately need is an extremely selfish act for such a larger company. I suggest anyone buying anything they may need returned to avoid Sportchek and shop elsewhere.”

Helpful Report

Posted 4 years ago

“I had difficulty getting a parcel delivered. I spoke to two individuals today and the issue was resolved. Sportschek uses tforce to deliver. I used 2 online inquiries and another was completed by Lori at sportschek call center. I called tforce with the inquiry tracking number. The person said she wouldn't correct the issue so the package could be delivered. I called sportschek back and the package was delivered about an hour later. Thanks to both Lori and the gentleman who helped me today.”

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Posted 4 years ago

“I do not like the idea of rating a company poorly, however, I feel that I cannot let this go! Without getting into details, their return policy is ridiculous. I have being a fairly loyal client for many years and will not shop there any more. We are in the midst of a Pandemic, you would think they would appreciate the support of their clients and try to work with them.”

Helpful Report

Posted 4 years ago

“Howe st - Vancouver store. I just had a wonderful experience. I purchased some shoes two months ago which started falling apart. The emailed receipt which was easy to find was also a plus. A lovely girl greeted me at the door when I came into exchange.. communicated to another in the shoe section to give me assistance and exchanged quickly and easily. A very pleasant ease in such wild times.”

Helpful Report

Posted 4 years ago

“Bad customer service. I ordered something online, and the size doesn't fit. When I contacted them, they said it's final sale and they could do nothing to help. But when I purchased it I didn't see the final sale sign, and I didn't see it said final sale on my receipt or confirmation email either. I asked if they could exchange the item for a different size and the answer was still no. I will never buy anything from this store. Bad experience!”

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Posted 4 years ago

“Disgusting service. I ll not purchase anything from sport check now. I appeal to all people please save your money and do not buy anything from them. Even after a month I didn't get my parcel and i got a delivered email..”

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Posted 4 years ago

“Does anyone from Sport Chek even look and respond to these reviews? I don't see anything here, which is just not good service. I bought some ski jackets online since Sport Chek was in lockdown and they don't fit (I won't be buying online again) and when I went to return them via post (since there is STILL a lockdown), I was charge a lot for the return. When I called Sport Check multiple times, they just said I have to wait until the lockdown is done to return in store - but now I'm out $$ waiting and who knows when this lockdown will ever end. Every other store is making accommodations - ie. even giving gift cards to cover the postage - and yet Sport Chek won't do anything. Don't bother emailing them either - you'll just get an auto response. They are not willing to budge and I don't recommend every buying online with them.”

Helpful Report

Posted 4 years ago

“Hello very upsetting experience. My wife purchased me a new HH jacket from you online as we often buy lots of items online from you and have no issues apon delivery. However this Jacket she ordered was shipped by Purolator and labels show came from Mississauga Ontario to me here in Edmonton. My issue is when it arrived the SECURITY HIGH TECH CORDED ALARM was still attached screaming 😱 😫 I had to wait 2 hours until a Sport Check open 30 min away and drive there with proof of purchase and when I got there not only was the alarm still screaming the store alarms went off when I came in a everyone staring at me like what's happening. This is 1 super embarrassing 2 unbelievable the tag flew across Canada witch could have caused a emergency landing because a alarm in a package going off. I could have had SWAT team at my house thinking a bomb was placed on the plane. This is unexceptable from your company and lazy packaging employees. I expect someone to contact me before I contact the news to explain this situation.”

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Posted 4 years ago

“Terrible customer service. I ordered snowboard bindings online at a sale price. 3 days later they Sport Chek cancelled my order saying that the order could not be fulfilled. I went to their website and found the exact same make and model of binding at regular price.”

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Posted 4 years ago

“everything shows as in stock on website to lure you to buy, then once you order after a few days or weeks then they send you an email telling you all the sale items from your order had to be cancelled because they apparently cant find the remaining stock that they had initially advertised. very dishonest and deceptive business practice!”

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Posted 4 years ago

“Jesus christ. I had an order delivered and apparently it was delivered to someone named "Bonnie." I have literally NO IDEA who Bonnie is, and I have been continuously ignored by Sport Chek. I just want my order! What the hell is this, a pyramid scheme?!”

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Posted 4 years ago

“There should be an option for giving 0 stars. Their online service sucks. Trying to order a pair of shoes but my order keep on getting canceled. Tried like 6 times. Their customer service sucks, they don't even know what is wrong. All they do is keep you on hold while sipping on their coffee. Worst experience ever.”

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Posted 4 years ago

Sport Chek is rated 1.6 based on 501 reviews