Sport Chek Reviews

Name: Sport Chek
Rating: 1.63

1.6 Rating 501 Reviews

15 %

of reviewers recommend Sport Chek

Company Reviews

Questions

Metrics

1.6

Based on 501 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Sport Chek made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sport Chek 5 star review on 1st April 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely disappointed and I will never shop Sport Check again. 4 orders in a row I was shipped used items. That is totally unacceptable. This wastes a great deal of my time and it takes FAR TOO LONG to get a refund when you have to return an item ordered online back by mail.”

Helpful Report

Posted 5 years ago

“Ordered skis with bindings and they never sent the bindings and still tried to charge me for it. I also order ski boots from their website they arrived with half a pound of dirt and mud attached to them. They were heavily used and previously returned. Obviously sport chek does not care about quality of service since it takes a few seconds to take a look at what's in the box before shipping. I will never shop at Sport Chek ever again even after they offered me their measly $50 store credit, had far too many bad experiences. I shop at MEC now, they are a much better shop with knowledgable staff, also have a guaranteed price match which makes it more affordable.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER ONLINE! They will hold your money HOSTAGE for their mistakes. I ordered over $2,500 worth of ski gear. One of the packages was missing two ski bindings (they forgot to include them before shipping). Called sportchek and they opened up an “investigation”. I had to cancel my vacation to Whistler (resulted in financial loss of $900 in hotel cancellations & non-reimbursable ski passes) because they refused to send out the missing items and would not cancel/refund my order until the outcome of their lengthy investigation.”

Helpful Report

Posted 5 years ago

“I bought Nike vaporfly shoes and they are really expensive shoes and there were black stains all over the sole of the shoe. There were also very poorly packaged and very worn. When I buy something like this that is 400$ I expect something that is brand new not heavily used. It’s like the people shipping them are blind and saying that they look brand new”

Helpful Report

Posted 5 years ago

“I have been to sport check at least five times at Mayfair and have purchased nothing. I wander around for about 15 min. trying to find someone anyone to ask get help and they do not exist. I give up and will not go back Would give then a 0 if iI could”

Helpful Report

Posted 5 years ago

“Don't buy online! Misleading date of delivery!!! Better to go to the store yourself”

Helpful Report

Posted 5 years ago

“I ordered a few items over the Internet and one item came in packaging all ripped and taped up and the item had scuff marks and was clearly used. They sent me another one and didn't charge shipping after I complained and I returned the used one to a local store. Ordered a few items from their sister company, Atmosphere.ca and the same thing happened, got a used item in torn and ripped packaging. What is their policy, send all the used junk to the warehouse to sell to unsuspecting Internet customers?”

Helpful Report

Posted 5 years ago

“Don’t waste your time it’s quicker to order online. I waited twenty minutes for one pair of shoes to be brought out he didn’t come back to check on me when we finally found someone 20 minutes later for a second pair he said sorry were closed. Their was no announcement to let us know or anything. This occurred again I thought I’d give them a second chance I stood by the shoes for 20 minutes with shoes in hand befor I just went online and ordered them cause I had seen no one. Seriously disappointed in how lazy this staff is.”

Helpful Report

Posted 5 years ago

“Well, first I would like to say I don't believe cell phones should be allowed on the employee when they are "working". At Sport Chek in the Georgian Mall I needed some help with a few shirt sizes so I went over to an employee named Hannah who was kinda in a corner. I interrupted her texting, when she should have been "working". She told me "just a minute", and she would be with me. Like seriously???? Phones should be in a locker and used on a break. I told her not to worry and I would find someone else who is actually working. She did have an attitude and shrugged her shoulders and went back to her phone. This behaviour should not be tolerated. I ended up going to Champs where NO ONE was on their phones and were eager to help. Clearly she is not able to work openly on the floor. Maybe she should be at cash checkout where she can't be on her phone, and maybe get an attitude adjustment cause it is horrible.”

Helpful Report

Posted 5 years ago

“Only got shipped one of the 2 for 1 items on my order. Called customer service and they told me too send the order back. Super snotty customer support person on the phone.”

Helpful Report

Posted 5 years ago

“I have 3 sons and they took advantage of Sport Chek's buy 3 get 1 free special on Saxx underwear. Over the next 3 weeks we got many order updates and partial deliveries. In the end only 1 'free' pair of Saxx arrived, 2 didn't - out of stock. So much for trying to take advantage of the special. Saxx are expensive so I called customer service and they gave me an online credit for the value of two bonus pairs that didn't arrive. I tried to order again to use up the online credit. Again, partially out of stock. I really have no idea how many we bought or how many arrived or how many we should have received. It was a frustrating, ridiculous experience and I will never order online at Sport Check again.”

Helpful Report

Posted 5 years ago

“Ordered online, only received half my order. Purolator said they never received the missing product from Sport Chek. Had to open a casefile with Sport Chek and have received little correspondence. Today it has been over 3 weeks and so I called - Sport Chek refuses to refund my money saying they are still investigating with Purolator. Terrible, Terrible, Terrible.”

Helpful Report

Posted 5 years ago

“I bought some items online that were satisfaction guaranteed by SAXX. They were sent to me with security items attached so I couldn't even wear them. I went to the store to return them and they told me that they couldn't accept returns on items that may have been "previously worn" which they weren't with the security tags in place. They gave me another number at SAXX to contact. This should be clearly stated online before clicking the "purchase" button. I also dealt with SAXX directly for other items and found their prices to be better and a no questions asked policy... 100% satisfaction promised and delivered. My suggestion is the store should stand behind the products they sell and they should have taken and returned the items themselves rather than given me the runaround. Also, the delivery from Sportchek took much longer than dealing with SAXX. I found the in-store service at Sportchek to be great; it's not their fault that the return policy sucks. I will avoid purchasing products as much as possible through Sportchek but I know that I cannot completely avoid them. I highly recommend that people try dealing directly with manufacturers where possible. Thanks!”

Helpful Report

Posted 5 years ago

“Your prices in your stores are INSANE! I couldnt find a pair of basic sweat pants for under $60...some as high as $150???? WTF SPRTCHEK??? $40 for a pair of gich???? Never shop here again this store is for millionares and idiots with too much credit!”

Helpful Report

Posted 5 years ago

“How do i give 0 stars? The ski shop could care less if i walked in the door or not. I needed a small adjustment on my daughters binding so she could be safe while skiing. The guy told me he didn't have time to deal with me. I went to play it again sports. They fixed the binding in less than 5 mins. NO CHARGE NO HASSLE! The day staff on Jan 11 was more interested in sitting around making appointment for somebody else to do the work. Zero customer service!!!!”

Helpful Report

Posted 5 years ago

“1. Left 2 racquets to string on Jan 7th at Sport check Fairview Mall 2. Got conformation from employee that they’d be ready by Jan 8th 8pm 3. Got there Jan 8th 8:30p and, “SORRY Mr. Durscki, we “were going to call you” but we COULDN’T STRING ANY of your racquets”. “It takes too long and we were very busy” 4. Me: “you’ve got my number, why’d didn’t you call me?” I have a championship match at 9pm. 5. They: “sorry Roberto there’s nothing we can do” 6. After I left, they guy said, “we will waive you of the service fee of one racquet” me: “I already paid yesterday when I left them”. They: “we will give you a gift card” 7. After losing the championship by WO and going there today AGAIN. I got the racquets and asked for the gift card. As I got a “sorry sir we don’t do gift cards for these situations” 8. I GIVE UP. Sport check NEVER AGAIN.”

Helpful Report

Posted 5 years ago

“Went to return/exchange an item received as a Christmas gift. I did not have a receipt as this was a gift. They did not have the size that I needed and was told that none of the stores had the requested size. I was told I that the item given as a gift could only be exchanged for the same item and I could not exchange for a similar item in the required size. They were only willing to refund 1/2 the price paid even though the price tag was still on the item. This doesn't make sense as if I were to return the item would they not sell it again for the original price? Does it make sense for them to be making money on a returned gift? Now I am stuck with an item that isn't even the proper size!”

Helpful Report

Posted 5 years ago

“Poor store layout. Men’s and women’s clothes all together. Takes ages to figure out where items are. Also, ordered item online then had a call to say order had been cancelled by them. It turned up two days later. No idea what’s going on there.”

Helpful Report

Posted 5 years ago

“I could tell you my story but I don’t need to you it but rather get to the point of “it’s been the worst experience in my 57 years.” Absolutely no effort to resolve the issue...to paraphrase them “it’s SUCKS to be me!!!!” I will never shop there again... Ray Drouin”

Helpful Report

Posted 5 years ago

“I went to To the store. The salesman "checked online supplies" and told me he could order the item . I paid with my debit card. TIP OFF : The cashier told me the item might not be available. I got the cancellation & bait and switch emails. I did not get a refund. I found out my money had been placed on a gift card I did not ask for. I had to go to the store & waste almost an hour to get my money back .Do not buy from this store unless you can see the physical item in front of you”

Helpful Report

Posted 5 years ago

Sport Chek is rated 1.6 based on 501 reviews