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Sport Chek Reviews

1.6 Rating 483 Reviews
14 %
of reviewers recommend Sport Chek
1.6
Based on 483 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 28%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Sport Chek 1 star review on 19th August 2024
Zhuyun Ai
Sport Chek 1 star review on 5th December 2022
Anonymous
Sport Chek 1 star review on 16th August 2022
Wendy
Sport Chek 1 star review on 21st March 2022
Janet
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 8th November 2021
Johnny 1312
Sport Chek 1 star review on 13th September 2021
Sarabjit Kaur
11
Anonymous
Anonymous  // 01/01/2019
Wish I had read the reviews before purchasing a pair of running shoes online! The order itself arrived in a timely manner. Unfortunately the shoes are too small so I need to exchange them for a bigger size. I am unable to reach anyone at the customer service phone line and apparently I have to pay for my own shipping to return the shoes! This is ridiculous! I’ve ordered many things online and normally they will provide you with prepaid postage. If they are going to keep their store open for online orders and since people don’t have the opportunity to go to their store to try shoes on, they should make the return policy customer friendly!!! So I’m losing money on this return. Would never have ordered them in the first place! Terrible....actually non-existent customer service!!!!
Helpful Report
Posted 4 years ago
Terrible communication. Ordered a month ago and have not received any messages, tracking number and no way of getting through to a human. Not happy.
Helpful Report
Posted 4 years ago
I ordered running shoes and they came in a timely manner - however, I received two RIGHT shoes. What am I supposed to do with two running shoes? And to make matters worse, I tried emailing & calling and due to COVID-19 they are not processing anything. I understand the situation is hard right now, but why are you still running an online business but shutting down the customer service department completely?! Either I waste more time and money on returning the order or I have to wait months until the stores re-open to get a proper reimbursement. Terrible experience.
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Posted 4 years ago
worst company ever to buy the goods from online. they have no customers service whatsoever for online orders follow up and they will leave you stranded. Please dont order anything online from them
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Posted 4 years ago
I ordered a mountain bike over 2 weeks ago. Finally got a hold of someone who told me I should get a tracking number by Friday. I didnt get that. I called again and asked for my money back.Person on the phone said she didnt have access to refunds. I gave her my case number and she didnt have access to that either. She had no clue how long this would take. I dont understand why they are having all these sales and promotions online if they cant keep up with customer service and orders. I'm done with sportcheck and all related companies. Dont even care for the bike anymore.
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Posted 4 years ago
So far 2 weeks late delivery and costumer service has not replied to my many request for delivery info . Looks like they failed to enter the full address and the parcel is coming in and out of sorting facility's . Purolator is probably more or as incompetent as sportcheck shipping department . A big fat fail .
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Posted 4 years ago
I honestly am very disappointed with my whole experience. I ordered several pieces a few weeks ago after a few days the stuff I ordered went on sale. I spent 1 hr on hold one day and gave up and then called the following day and after about 45minutes was happy to speak to someone. They advised me that even though I haven't received my order he can't do anything as it has been posted but would give me a code to use for an upcoming. I advised him that I am interested in making another purchase but don't want a code that would affect a promotion that is happening...he advised me that, that shouldn't affect the other. After hanging up with him I put the new order through only to find that the information he gave was inaccurate and the code he gave me wouldn't apply with ANY promotion going on. I tried calling back but after a half hour on hold and no end in sight.....I got frustrated and gave up. Now I have 2 things to return and need a Return Merchandise Authorization however every time I call the recording says that "at this time due to the situation we are working with reduced staff..there is no one who can help you ….please call back!" DON'T SELL PRODUCTS IF YOU CAN'T SUPPORT YOUR CLIENTS!!! I am sooo disappointed in the way Sport Chek has handled my orders. The amount of time I have waisted just trying to contact someone to speak to is ridiculous. I honestly would think twice before buying anything from them in the future. Also don't expect to receive your package in 3-5 days takes much longer!!!
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Posted 4 years ago
In the midst of a pandemic SportChek.ca delivers a $200 pair of Nike 270 that are used!! Not in a store used, worn outside and stained used!! When I called SportChek and informed them, Jen P. responded “if you’re worried about catching a infectious disease, the products you’ve ordered have probably been touched by at least 50 different people”. Guess what Jen P.? The $3,755.00 order I made is all being sent back and I and my family will never shop at SportChek, Canadian Tire or National Sports again.
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Posted 4 years ago
I ordered 10.5 normal. Received 10.5 in 2 different styles. My review may change pending how they fix this issue.
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Posted 4 years ago
I order 9 wide and got 9 ,they r too small how do I send them back for right size
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Posted 4 years ago
Item I ordered showed as being sent out on April 21, but isn’t scheduled for delivery until May 4. Worst delivery for online orders
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Posted 4 years ago
It's a lack of communication. I have yet to be contacted regarding a missing item from my order. There were only two items. I have both called and emailed twice. It's been a month now. I suppose I'm out the cash.
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Posted 4 years ago
I ordered airpods pro for my wife's birthday last week, and they delivered some gym equipment worth $30. I tried to call them but after waiting for 2 hours they hung up. My wife's birthday is tomorrow. Worst customer service ever.
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Posted 4 years ago
Received my order today, on the correct date to be delivered but I received 2 right shoes in the box.... what is a human being suppose to do with 2 right shoes!?! Can't contact any one to get a refund or the proper shoe sent to me and received a email back saying they can not process my email at this time! I am so overly mad with this company. Now I'm stuck with 2 right shoes that I can never were and paid top dollar for! I will tell everyone I know to never shop at sport chek again. Also posted this on social media in hopes to get some sort of response and them come clean and fix there major mess up! On top of it being 2 right handed shoes the blue on them is super faded (not like the picture shown online) and the shoes were covered in dust and dirt like they found them under a shelf or something. So if getting 2 right hand shoes wasn't bad enough I got 2 right handed shoes that looked like they were found under a shelf that went missing years ago! So unsatisfied with this company and like I said there's no one to contact and they won't accept my emails! DO NOT SHOP HERE
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Posted 4 years ago
Ordered a bike. Waited for more than a week only for them to say than they can't locate the product and order is canceled. What is the point of the online shop if you can't track your inventory? Really bad user experience, not recommended until they figure out how to sell online properly.
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Posted 4 years ago
Purchased a Yeti Cooler online it showed up in a open box and damaged. Looked like a demo or returned product. “Will never shop here again” Customer service phone : cant get through becus of covid FGL : Parent company customer service link down. After submitting online form received email saying they cant address the inquiry due to covid. Due to covid... they cant answer customer email... yet they are continuing to sell their products. Further more, returns can be made within 45 days after store opens. This can be months. Their business practice is unethical.
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Posted 4 years ago
Will never shop here again Ordered bikes. Took 3 weeks. Wrong BiKe. Customer service phone : cant get through becus of covid FGL : Parent company customer service link down. After submitting online form received email saying they cant address the inquiry due to covid. Due to covid... they cant answer customer email... yet they are continuing to sell their products. Further more, returns can be made within 45 days after store opens. This can be months. Their business practice is unethical.
Helpful Report
Posted 4 years ago
I ordered shoes and the wrong ones were shipped. I had to mail these back, wait till they were received, then wait longer to get a refund, just to order the shoes I originally ordered in the first place. This took over 2 weeks. When the shoes came again, they were wrong AGAIN. I was offered a measly promotional code that didn't even work. I have been trying to get ahold of their support line, they will not answer. And now, the shoes I originally wanted are no longer in stock. This is hands down the worst online shopping experience I've ever had. I will never order from Sport Chek again.
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Posted 4 years ago
Ordered a hoodie online and received the wrong one. I was very disappointed to say the least. Nobody answers the customer service line that their website tells you to call. Guess I have to wait until a store opens?
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Posted 4 years ago
I purchased a John Tavares hockey jersey for his birthday and when the package finally arrived they left the security tag on. you can't call for online help you can email them but been over 3 days no response. I will never buy from them again this is unacceptable as I work in an insurance company and we were able to mobilize all our employees home but seems sports chek didn't and they only care about new orders not servicing the ones the screw up on.
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Posted 4 years ago
Sport Chek is rated 1.6 based on 483 reviews