Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taille ne correspondant pas à la réalité.”

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Posted 3 years ago

“Wide range of products easy to order fast efficient delivery”

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Posted 3 years ago

“Quick delivery, order as expected.”

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Posted 3 years ago

“Ordered my trainers on Saturday afternoon. Advised about 7 working days and received them next day. Fantastic service and great value”

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Posted 3 years ago

“Very good deals and products. They are working in time and all products come in package without missing a product or damage. Good choice to buy for them.”

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Posted 3 years ago

“Very happy with the kangol coat good quality and fast delivery”

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Posted 3 years ago

“Good quality items and speedy delivery”

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Posted 3 years ago

“The staff kicked us out for looking at game's. They said WE were harming the store. IT is unfair, just because were younger. Very unfair”

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Posted 3 years ago

“Exellent quality in all the cloths and foot wear would recommend any one to shop here service and delivery was again exellent”

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Posted 3 years ago

“Well done Sports Direct!! You can send a review email out but you can’t reply to my emails re failure to deliver goods which I ordered😡😡 !! Your order confirmation said I would receive my order Wednesday just gone, Your brilliant carrier Hermes told me they had my order Sunday just gone but they had a delay but would get it “moving” within 24 hours, despite trying to track the order Hermes still say the same as last Sunday,!! Where is my ORDER you have my money 💰 PLEASE REPLY TO MY COMPLAINT”

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Posted 3 years ago

“The product ordered was delivered promptly and was the correct product. It matched its on-line description and illustration.”

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Posted 3 years ago

“Quality Adidas shorts delivered promptly. Kept informed about delivery very well”

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Posted 3 years ago

“Left the security tag on! Not what I expected especially having to pay for post & packaging...”

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Posted 3 years ago

“I ordered next day delivery that couldn’t be supplied. I was given a refund of the difference of normal delivery but this did not account for the fact my order was not here. If you do not have a product in time for next day delivery state this on you website”

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Posted 3 years ago

“Very happy with prompt delivery and quality of clothing.”

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Posted 3 years ago

“I find them the best value for money. Have a pair of theirs tracksuit pants coming now to their 10th year!”

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Posted 3 years ago

“Slow in getting items out to customers. What I purchased was fine and good for money.”

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Posted 3 years ago

“Didn't receive what I ordered, paid for 24 hour delivery but didn't receive for 3 days. No reply to any emails, £25 out of pocket. Shockingly bad, won't use again.”

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Posted 3 years ago

“Excellent. Quick delivery and very pleased with items ordered. Would recommend .”

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Posted 3 years ago

“I visited the Rydon Lane retail park branch of Sports Direct on Tuesday 20th and again on Wednesday 21st April 2021. Although there was a large selection of ladies trainers on display in store, only one of the 7 different pairs my daughters wanted to try on were in stock in the sizes we required.I had to ask a member of staff whether more would be arriving and if so, when, but they couldn’t tell me. I then asked whether I could order the correct size from the Sports Direct website and was told “Probably”. I was disappointed with the lack of stock available in store, as well as by the lack of knowledge or proactivity of the staff members I engaged with. I felt that they should have been offering information to me about when new stock would be arriving and that I could order from the Sports Direct website, rather than me having to ask the questions. I did manage to purchase the 2 pairs of trainers my daughters wanted, directly through the Sports Direct website and had them delivered to our home address, but of course, had to pay extra to cover the costs of the P&P. When I placed the order on Thursday 22nd April 2021, the earliest standard delivery date was Wednesday 28th April. However, I was pleasantly surprised to receive accurate and very helpful tracking information from the courier; Hermes, who delivered both pairs of trainers to us on the afternoon of Saturday 24th April instead. My daughters are both very pleased with their new shoes. One final thing which didn’t appear terribly professional was that the shoebox that the Adidas trainers came on as very battered and torn in places (the Nike box was clearly brand new), which (although the trainers themselves appear to be brand new and unworn) gives the impression that the box (at least), is second hand - which is disappointing after having just spent £95.”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews