Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use sports direct online again! Everytime I have ordered with them, there is an issue with the courier and when I call or email nobody ever wants to help instead all I get told is 'I can't help you with that'”

Helpful Report

Posted 3 years ago

“Good price and quick delivery”

Helpful Report

Posted 3 years ago

“Arrived on time very pleased with the early delivery service I paid extra for.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery for my wife's birthday and didn't get it on time but 3days late, I complained and have been refunded the extra I paid for the next day delivery but with a message saying you accept no liability for the late delivery which is something I really don't understand when you advertise the service”

Helpful Report

Posted 3 years ago

“First time doing it very very happy it came early so pleased I even got a free gift I would certainly do this all the time”

Helpful Report

Posted 3 years ago

“Ordered large sent me XL that had large tags. Annoying.”

Helpful Report

Posted 3 years ago

“Order arrived earlier than expected and all was in top condition and as expected”

Helpful Report

Posted 3 years ago

“Quick and easy system to use. Item arrived without event or worry.”

Helpful Report

Posted 3 years ago

“I am very pleased with our relation.”

Helpful Report

Posted 3 years ago

“nothing good site”

Helpful Report

Posted 3 years ago

“I made an order, then got a notice from Hermes to say they are not able to deliver my order and to contact sports direct, trying to get hold of you is near impossible.. web chat waste of time and no one answers the phone”

Helpful Report

Posted 3 years ago

“Great service.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery and didn’t arrive for 2 days and trying to get through to customer service is pointless”

Helpful Report

Posted 3 years ago

“Everything went ok. Fast and with good communication. Items arrived safely and in good shape.”

Helpful Report

Posted 3 years ago

“Customer service is atrocious. Do not shop here. Returned faulty sketchers and was refused refund of postage as saying I just “changed my mind” although I ticked faulty on return form and stated strap wasn’t long enough on right shoe to fasten over to Velcro”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“The products were great but I paid for next day delivery and items arrived late. I was offered a voucher for another next day delivery following a complaint but it still wouldn’t guarantee a next day delivery anyway. I’d have rather had my money back.”

Helpful Report

Posted 3 years ago

“Shoes were good. Shipping alittle too expensive”

Helpful Report

Posted 3 years ago

“I am very happy with the speed of delivery and service from Sports Direct. The product I ordered came quicker than expected and I am very happy with the product. Thank you.”

Sports Direct 5 star review on 8th May 2021

Helpful Report

Posted 3 years ago

“Very pleased”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews