Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,351 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from the sports direct.es site. Although the goods came from England they were delivered a well later to us in Spain. Very quick. No hassle.”

Helpful Report

Posted 3 years ago

“We are still waiting for our order ! Table tennis table was damaged on arrival at the courier .”

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Posted 3 years ago

“Easy order and delivered on time. Thank you.”

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Posted 3 years ago

“As much as the items purchased are of good quality, why should we have to pay to return stuff. Couldn't we return to store? Charge to deliver charge to return. Will not be shopping on line again”

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Posted 3 years ago

“Quick delivery. Well fitting sizes. Will order again”

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Posted 3 years ago

“In all honesty if I could give 0 stars I would, the whole experience has been horrendous and I can only presume that the reason Sports Direct is still in business is the incredibly cheap prices; as they say you get what you pay for! Two of my three items were wrong when delivered. I had feared this when reading reviews from others but thought maybe they were just ‘moaning’, turns out they were not. I ordered two large tracksuits and one pair of trainers size 9 however what arrived was: 1 large tracksuit, 1 extra large tracksuit & a pair of trainers where one show was a size 9 and the other a size 8! To add insult to injury I was blamed for ordering incorrectly and there is no customer service phone number to call so you have to go backwards and forwards over email. Additionally the one number I did find for head office charged me 41p (ok this doesn’t break the bank but it’s the principle) and then they put the phone down without even answering! After a week of trying to get a solution I was offered a free return via Hermes (which I then had to drive to deliver to my nearest Hermes pick up point) and a £10 voucher to spend in store or online (definitely wasn’t going to be online); the gesture was nice however the voucher has to be printed to be used in store and I don’t own a printer! All in all do not bother unless you want wrong sized deliveries (which you are blamed for ordering incorrectly) and a right kerfuffle to get your money back! Package sent back and refund pending, we will see how the rest of this disaster turns out!”

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Posted 3 years ago

“Ok but I thought as I was having it delivered to a Collection point it was free but got charged £4.99”

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Posted 3 years ago

“Plenty of choice and speedy dispatch. Would recommend to family and friends.”

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Posted 3 years ago

“Great prices on stock however delivery charge is excessive and unhappy I am unable to return to store so have to pay again to return by post”

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Posted 3 years ago

“I wanted to cancel the order but wasn’t allowed to (immediately after I’d ordered) and then received the order a day later than I’d paid £10 for. I now have something I didn’t want but paid premium for. To return it would also be at my cost so there is little point in spending even more money.”

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Posted 3 years ago

“Flawless transaction and items came a lot quicker than they were meant to will definitely be back”

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Posted 3 years ago

“Online order came in decent time, but the returns process is ridiculous. Either pay to send it back or only get store credit in store. In this modern day you’d think you’d just get a normal standard return by getting money back, and not having to faff on with that. Won’t be ordering from there again. You lose either way”

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Posted 3 years ago

“I never received my parcel :(”

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Posted 3 years ago

“Fabulous service always on time even early on some deliveries.”

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Posted 3 years ago

“Wrong size wellies were sent”

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Posted 3 years ago

“The delivery of the product could have been faster since it came to Portugal from Spain. Overal, I'm very satified with the customer service comunication and the quality of the product.”

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Posted 3 years ago

“Good choice of sports clothes at reasonable prices. Click and collect service works very well, nice and easy”

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Posted 3 years ago

“Easy to use website. I found the items I needed right away. Competitive prices and very quick delivery. What more do you need.”

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Posted 3 years ago

“very good service & items arrived quickly”

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Posted 3 years ago

“Quick delivery, exactly as ordered. Can recommend.”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,351 reviews