Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of clothing, however larger sizes for ladies would be appreciated. Quick and easy to order online and prompt delivery. Thank you.”

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Posted 3 years ago

“Fab..Really happy”

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Posted 3 years ago

“Excellent service quick delivery would use again”

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Posted 3 years ago

“All good. My order arrived 2 days earlier ghan scheduledand l am very happy with the items. Shame that tou cannot use the e vouchers instore.”

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Posted 3 years ago

“incorrect size shipped, have to return at my own costs which have increased since brexit :-(”

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Posted 3 years ago

“Nike shoes size chart is wrong by almost 1 inch! Had to returned for a exchange and that cost me a extra £7 in postage.”

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Posted 3 years ago

“Great items. Fast delivery, but high delivery payment for small order.”

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Posted 3 years ago

“Amazing and thanks for my mug”

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Posted 3 years ago

“Sent wrong size, the return is more expensive then the shoe.”

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Posted 3 years ago

“One of the best places to shop. It’s always been a great experience.”

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Posted 3 years ago

“Cricket bat great and very much liked by my grandson. Arrived very quickly via Hermes.”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Failed to deliver”

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Posted 3 years ago

“Hi Good Delivery, But did NOT get my on Line £5.00 Voucher so for that Reason a Disappointing Overall Servive.”

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Posted 3 years ago

“This was bought as a gift and the delivery was great and gift was much appreciated by recipient.”

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Posted 3 years ago

“Delivery was in the time stated . One box was broken out of the three items I ordered . I was not happy about this but as they were needed I had to taken item out of the box and wrap up separately”

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Posted 3 years ago

“Very quick delivery”

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Posted 3 years ago

“Ordered a pair of asics GT2000 received a cheaper pair of GT1000 wrong colour wrong size wrong trainer. Contacted customer support vi's chat and was cut off twice. Emailed still waiting for response 5 days later. Shocking servuce”

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Posted 3 years ago

“The delivery service is good, however very disappointed with the sports direct returns policy. It mentions you can return items with ease to your local store. I was advised at my 'local' store I could only claim a voucher or exchange and not my full refund. Had this policy been clearer I would not have wasted petrol, time and parking fees. I would have posted the items back in the first instance as apparently this is the only way to claim a full refund (and I had to pay the return postage too). This policy needs to be made clearer.”

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Posted 3 years ago

“Appalling service. I went in store but they didnt have any stock of the shoes i liked in size 10. So I ordered them online. However when i tried to return them in store i was advised that i would only get a credit note - not a refund! I have to return them via post and pay the postage myself. This wasn't advised when placing the order online. I would not recommend Sports Direct to anyone!! Appalling service in store and online.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews