Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Choice was great, ordering and delivery straight forward.”

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Posted 3 years ago

“Szybka wysyłka i zamówienia zgodne z opisem. Polecam.”

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Posted 3 years ago

“Good quality. Came on time.”

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Posted 3 years ago

“Order confirmation arrived asap. The delivery was before time and the merchandise is perfect.”

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Posted 3 years ago

“Hello living in France now and verry happy with international service... trainers I have just recieved verry happy with them... and all I have ordered from you before... keep up good work .....terry...”

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Posted 3 years ago

“Fake product, not the same I saw in the store nor online. Disappointing”

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Posted 3 years ago

“Just shop in store if they are open online it's mess. Placed a large order twice first time 1 item was missing but second time I ordered 18 items altogether and received only 7 it's been over a week I contacted the customer service for the rest of the items or refund no reply yet 🙄 very disappointing”

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Posted 3 years ago

“Bargain price, easy-to-navigate website and prompt delivery. Many Thanks & Top Marks.”

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Posted 3 years ago

“I understand that the shop deal in low-cost clothes hence returns have to be paid for, no problem however I was sent alternative colours to the colours I ordered, which of course meant that I had to then pay for returns. As it happened I was visiting family near the Rochdale branch and decided to get a refund for the items on-site. I was told I was not able to get a refund and I'd have to swap the items or get a credit note. Luckily they had the colour of the items I had ordered at the store, I then faced a 20 min queue where there were 2 cashiers open downstairs, tills closed upstairs. There were lots of staff around chatting, including managers who did nothing to speed up the till service/ open up other tills. When I left the queue length had doubled and was halfway down the shop floor and still there was no intervention from managers. This has put me off ordering online or dealing with the shop itself and the customer experience definitely needs improving.”

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Posted 3 years ago

“Ordered on next day delivery. Over a week later still no order. Had to send 3 emails before I got a reply. Unlikely to use this site again.”

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Posted 3 years ago

“The delivery process was faultless , I knew where my parcel was the whole time. I bought mens boots in the sale , they were half price and a great buy. So my experiance was great from start to finish. Gary”

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Posted 3 years ago

“items arrived quickly would buy from again”

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Posted 3 years ago

“very poor considering you ahve ti pay £4.99 delivery and then have ti pay to send them back if they dont fit its discusting! in the whole of lock down i have never known a company to charge delivery and to send it back will not be buying online here again.”

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Posted 3 years ago

“Still waiting it items.”

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Posted 3 years ago

“Arrived on time would have been five stars but I get three copies of your emails every time you send out a promo and use Hermes to ship parcels who are well known for being the worst carrier”

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Posted 3 years ago

“I ordered a pair of Sketchers trainers, Karrimor walking sandals and karrimor running socks they all arrived together and fir perfect. My experience with Sports direct was great no problems or issues with my order at all. I would recommend them I’ve ordered before and will do again.”

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Posted 3 years ago

“Service in the shop was very unhelpful and was directed to the website, in a passing comment, to answer our stock queries, worked out better as the trainers we were prepared to buy in the shop were £10 cheaper on the website. Delivery from myhermes was very poor. They couldn't find the house, although it's very straightforward and not hidden. They couldn't work out the difference between the delivery address and the billing address! Until it was pointed out to them, of course. This caused delivery to be 2 days later than needed. Think I might just try somewhere else next time we need trainers.”

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Posted 3 years ago

“Thanks u my son love it will definitely buy more in other clour”

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Posted 3 years ago

“Received wrong shoe size and customer service took a week to answer my messages.”

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Posted 3 years ago

“Despite ordering the sizes we knew to be our usual sizes not one item fitted add on having to pay postage for delivery and return we won't be placing an order again”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews