Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Not happy that I had to pay for returns expecially when you have to return items separately”

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Posted 3 years ago

“Good speedy delivery and great value for money. P”

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Posted 3 years ago

“A top I ordered was too small so I returned it for a larger size to then be informed they didn’t have it and with no offer of an alternative. So on top of paying for delivery and the added cost of returning the item, I’m out of pocket with nothing to show for it. I am disappointed with the service and will not be shopping with sports direct again.”

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Posted 3 years ago

“Perfect delivery to France. Thanks a lot”

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Posted 3 years ago

“I ordered 4 polo shirts on line with delivery size xl. What I actually received was 2 correct size (xl) and one xxxl and one medium therefore x2 totally useless polo shirts at my expense. Shop elsewhere is my advice!”

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Posted 3 years ago

“Ordered 2 items and paid for next day delivery £7.99. Only one item arrived the other came the following day. Please refund delivery charge”

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Posted 3 years ago

“Très bonne cite”

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Posted 3 years ago

“Great product at a bargain price....arrived next day perfect. Thanks very much.”

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Posted 3 years ago

“Quick processing of order and kept up to date when parcel was with the couriers. Delivery 2 days earlier than expected.”

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Posted 3 years ago

“It was a pleasant experience, would definitely shop again.”

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Posted 3 years ago

“I have never had an issue with Sports Direct. Delivery was on time and products come in great condition.”

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Posted 3 years ago

“Easy to order fast delivery”

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Posted 3 years ago

“Didn't end up with my delivery as my hernes ignored my delivery preference 3 times and sent it back. Now I have to wait 14 days for a refund.”

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Posted 3 years ago

“An item was missing from my order when delivered. Customer service were excellent in dealing with issue, both quickly and politely. All items purchased were as good as expected”

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Posted 3 years ago

“Paid 9.99 for next day delivery which I did not receive. Also trainers were not a good quality and have returned. Went into local store to ask for assistance with return or possible exchange but no help was given. Very disappointed.”

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Posted 3 years ago

“Awesome dealing with Sports Direct”

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Posted 3 years ago

“A serious customer experience update is needed! I purchased a pair of rugby boots and paid for next day delivery as I needed them for a training session at the end of the week. They arrived a day late in a broken box with no lining or protection inside. I tried them on and they did not fit despite ordering a size up as recommended. I needed the boots that evening so I went to sports direct store and bought a new pair of different boots in the correct size, thinking I could bring the other ones back the following day. When I went to return the incorrect boots I was told that they could not offer in store refunds and I would have to pay for new packaging and return postage costs or they could offer me a credit note. The problem was I had already purchased a second pair of boots to compare the sizes and I could not put the credit against a purchase I had already made so now I have 2 pairs of boots, 1 that I don't want and I have made 3 trips to the store after paying for next day delivery. Not a great customer experience at all...”

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Posted 3 years ago

“Reliable and always delivered on time.”

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Posted 3 years ago

“Products fine, as advertised. I ordered four items but they were sent in two different deliveries. Why? Send them all together and reduce your carbon footprint.”

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Posted 3 years ago

“Very efficient”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews