Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've bought some trousers from them and they sent me a wrong item (after 1 month of waiting). After 2 weeks of mails they asked me to send back the wrong item. I paid another 25 euros. They received the wrong item 3 weeks ago and now they don't even answer to my emails. The worst shopping experience ever.”

Helpful Report

Posted 3 years ago

“Had my delivery come in two parcels and charged me £4.99 to be delivered to my local shop? I also ordered two packs of playing cards and only received one pack!!! and cannot be bothered with messing around for the price of 75p .... Although the delivery came in two halves sports direct kept me informed of the situation and i got superb value for money. Would of given 5 stars if didn't need to pay extra to be delivered to my local shop and the parcels to come in two halves.”

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Posted 3 years ago

“Easy online buying, quick delivery, so purchased another pair of trainers once again quick delivery, happy with product, would recommend”

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Posted 3 years ago

“Still no parcel delivered !!!”

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Posted 3 years ago

“My order was missing one of the 4 items and had some size 42 trousers that weren’t ordered by me. Seems the staff are trained to do everything possible to avoid having to issue a refund or send me my missing item. First they asked me to send them pictures of the wrong item and the tags and now they’re telling me they can’t help me unless I send them a picture of the packaging (which shows / proves nothing) which was immediately binned. The invoice in the package shows the correct order but it was obviously packaged incorrectly and now I’m missing the underwear I ordered and stuck with 42 inch trousers. Disgusting customer service, showing nothing but contempt for their customers. I will never shop in store or order from Sports Direct again and I’d suggest you don’t either unless you want the wrong items and then suffer awful customer service!!”

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Posted 3 years ago

“Service & goods were good. Unfortunately they did not fit so it cost me nearly £20 on postage for nothing”

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Posted 3 years ago

“Orded and paid but didn't receive my order”

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Posted 3 years ago

“Expensive postage”

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Posted 3 years ago

“I have not received most of my order and it is now 5 days late. I had to send an online query and reply is taking a bit long. I spent over £100 and thought I would have a better delivery service. So far, money has been taking but items still missing.”

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Posted 3 years ago

“Quick service and good price”

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Posted 3 years ago

“Very quick delivery and good price”

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Posted 3 years ago

“Poor description on the web site resulted in badly fitting joggers. Had to pay for return carriage.”

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Posted 3 years ago

“Excellent delivery services and within expected delivery date”

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Posted 3 years ago

“Very satisfying. Speedy delivery. Will buy again.”

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Posted 3 years ago

“I am very pleased with my bike & lights & the condition they were delivered. Not so much with my ‘free gift’ that was smashed & my bike helmet that had also been handled roughly & was cracked in several places, making it unfit for purpose. The automatic email I received was very prompt asking for photos but I then received no further communication from Sports Direct. I did however receive notification from PayPal that I had received a refund for the helmet. Whilst I was happy with this, I feel an email from Sports Direct would have been welcome.”

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Posted 3 years ago

“The Nike Air Max Ivo Trainers I bought are a heavy, clumpy shoe. Not at all like my previous experience of Nike Air Runners. I would not recommend them to anyone.”

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Posted 3 years ago

“Love my trainers”

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Posted 3 years ago

“Poor delivery service. Paid extra for next day delivery. Goods arrived 3 days later. One item was wrong size. Had to go 2 miles to shop to return via Hergest. No refund of delivery charges offered or agreed to just a voucher for a future service. After this poor service I will not use again.”

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Posted 3 years ago

“Fast service good quality goods”

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Posted 3 years ago

“We have not recieved our goods yet!”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews