Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor service....paid for next day delivery and two weeks later still waiting. After following up a few days after the order apparently the courier had ‘lost’ the order and I can’t get a refund until an investigation is undertaken. Terrible customer service.... no delivery no refund and it’s nothing to do with me.”

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Posted 3 years ago

“100% satisfied”

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Posted 3 years ago

“A very fast and excellent service.”

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Posted 3 years ago

“Great service, even though there was an item missing from my order once contacted the item was sent to me in a day or two, great teamwork.”

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Posted 3 years ago

“Received my order as requested. I was impressed with the delivery time.”

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Posted 3 years ago

“Good design fits well will buy another hat again love the colour”

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Posted 3 years ago

“Quick and efficient with shipping and ordering/delivery. Not keen on the £5 delivery everytime and the £5 to send back if something wrong.”

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Posted 3 years ago

“Fast. Both online and in store.”

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Posted 3 years ago

“Very good . Arrived on time . No messing .”

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Posted 3 years ago

“Very Good and always deliver”

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Posted 3 years ago

“Hello! I have to inform you I got wrong item. I am asking you how can I return the item for free. I am from Slovenia and it seem rediculus to pay shipment again. Best regards, Tina”

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Posted 3 years ago

“Quick, efficient service, product exactly what I needed, good value for money.”

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Posted 3 years ago

“J'aime beaucoup sport direct. Com les prix très intéressants et les services sont de qualité et merci à toutes l'équipe”

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Posted 3 years ago

“Exchanged for a bigger size. Very quick and kept well Informed.”

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Posted 3 years ago

“Very fast & trouble free service”

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Posted 3 years ago

“I payed £7.99 for nest day delivery then finally arrived 6 days later when not needed. Spoke on chat to get my £7.99 refunded to be told I can have free delivery on my next order. So basically I have to buy something to get what I'm owed”

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Posted 3 years ago

“I haven’t received my item. And the tracking is not working. Awful service”

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Posted 3 years ago

“Wrote 2 emails after returning an item for a bigger size and they sent me the same size back after returning said items at the cost of £17 recorded no one has even emailed me back shocking.”

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Posted 3 years ago

“Very disappointed to fund that we had to pay for returns which cost the price of a pair of jeans. No option to return through a shop”

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Posted 3 years ago

“I have not received my item yet.”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews