Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Easy to order excellent service and great value for good quality goods”

Helpful Report

Posted 3 years ago

“Ordered, never showed up and was only told they had been lost when I contacted them. No more in stock and have to wait 2-5 days for a refund. Not good at all”

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Posted 3 years ago

“Order never arrived went to completely wrong address . Was given no reason why it went to wrong address and no offer to resend to me any really wanted them . Full refund was given but as want the t-shirt .”

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Posted 3 years ago

“Ilove soping in sports direct good price and giulte”

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Posted 3 years ago

“I bought a pair of ASICS trainers for £154.99 - they seemed to fit in the shop (I had extra thick socks on to ease my pain from lupus Went back to exchange for half a size smaller, but none in stock in store the right size in store - the store manager was very defensive and a bit aggressive at first, but did help me find stock online - he gave me a voucher which I used and purchase online - I paid £7.99 for next day delivery, they arrived 2 days later than they should have! Surely the store should have been able to order them in and I collect for free. I totally resent paying an extra £7.99 for an order of £154.99, which them arrived 2 days later than it should have Terrible experience and will never shop here again! They need to look at their policies again as well as train staff to be pleasantly helpful not aggressive”

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Posted 3 years ago

“Only received part delively. Still not received goods, poor communication, still not confirmed when I will receive goods.”

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Posted 3 years ago

“Online service excellent, much broader range than the stores including some great reductions. Slightly annoying you have to pay for pickup at store but great prices and range offsets.”

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Posted 3 years ago

“I ordered 2 pairs of Sketchers and one pair were too heavy but absolutely loved the Poppy Hi ones, however I ordered the wrong size. On the Monday I returned both pairs and asked for exchange on the ones I liked - THE REPLACEMENT ARRIVED ON THE WEDNESDAY -I could not believe how quickly you processed my order - IT WAS EXCELLENT SERVICE and I will certainly use the Company again. Love my new SKETCHERS -thank you Shirley McNally”

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Posted 3 years ago

“I ordered 2 tracksuits, however the bottoms were missing from one of them. I have only received automated responses when reporting this and no confirmation that the remaining item is being sent.”

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Posted 3 years ago

“I sent returns with faulty goods ROYAL MAIL TRACKING RR460792183PL. They say "We did not received it and not going to refund you money".It is signed as delivered. I wasted much of my money and time and I am afraid of sending anything back as SD may reject again that they signed the document. Nobody care :(. They Asked me "Sam" to rise a claim instead of contacting Royal mail and ask who is not telling the true.”

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Posted 3 years ago

“Quick delivery, good item.”

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Posted 3 years ago

“Delivery seemed slow initially, and when it finally arrived it was the wrong item. Instead of sending the correct item, after photo evidence was provided to prove your mistake, now I have to send the wrong item back and wait for the correct item to be delivered. Disappointing.”

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Posted 3 years ago

“Great product. Elasticated cricket trousers so no problem with belts. Great value. Arrived several days earlier than anticipated.”

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Posted 3 years ago

“Good timely communication about delivery”

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Posted 3 years ago

“I was looking for tracksuit type bottoms on the internet and one of the searches came up with Sports Direct. I have never purchased anything from them before but they had a deal on what I was looking for. I made the purchase and it arrived 2 days later and I was amazed at the quality of the items for what I had paid. I will be using Sports Direct again.”

Helpful Report

Posted 3 years ago

“Very good service”

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Posted 3 years ago

“Erm, an item was missing from my order. So not amazing. I’m also awaiting a refund for faulty items sent back to you. So not great.”

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Posted 3 years ago

“Placed the order over a week ago and still waiting for my package not happy at all”

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Posted 3 years ago

“Had all my sons birthday stuff , got to say out of this world, the things I had for him”

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Posted 3 years ago

“Range of options excellent ,Quality of products outstanding, Service first class, prompt delivery . Apart from that Not bad at all !”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews