Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,348 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ótimos atendimento,amei a reciprocidade,o jeito de expressar.”

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Posted 3 years ago

“Awesome Purchase, loved it”

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Posted 3 years ago

“The products are generally good but the website's fitting guide doesn't work sometimes - I'm sure there will be a fix soon. Overall 4/5.”

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Posted 3 years ago

“A Nike tracksuit is missing from my online order. Can't get hold of anybody by phone and it's been 2 days since emailing customer service and no response. This item said it was on my order but not with the other 4 items very dissatisfied.”

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Posted 3 years ago

“Avoid sports direct if you want to be ripped off this is the company. Told we could exchange or get a credit note if not right for Christmas present.Found out that she didn’t like the items went to exchange told out of 30 day guarantee.Daughter now has lost her Christmas present. I can accept they don’t do refunds but these scammers are misleading customers Manager was a little weasel egging on another customer to abuse me Daughter is autistic and is distraught that she is now stuck with items she’s not going to wear. Disgusting lot You should be ashamed of yourselves doing this.”

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Posted 3 years ago

“0 was not there so i gave it a 1 I brought a Nike sox baseball t-shirt in black the material is terrible and the fitting is no good . Avoid those t-shirts they are cheaply made and waste of money”

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Posted 3 years ago

“The worst customer service ever. I wanted to exchange a pair of shoes I bought from them but they have cancelled my order telling me that size is not available even though on their website that size is available but telling me the website is not live which is ridiculous. I have spent nearly £15 between the original fee for delivery and the return fee for a pair of shoes that costs nearly £100. Avoid them at all costs.”

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Posted 3 years ago

“Sports Direct Refund Policy should be illegal. No money refunded when you return an unwanted item, credit note or exchange only. Despite having my receipt and the item I’d bought 2 days before, my request for my money to be refunded was refused. When I asked to speak to a Manager, I explained I would like my money back please. He was arrogant and had a bad attitude, he shrugged and stated it was company policy never to refund the customer’s money back. He said if I didn’t want to accept their policy there was nothing he could do for me. If I could give this company zero stars I would and I’ll never shop with them again.”

Helpful Report

Posted 3 years ago

“Visited the shop in Botley Road, Oxford. Couldn’t see directions to ladies’ walking boots and it took ages to find somebody to ask. Horrible loud music playing. Eventually found the boots section - had to walk the length of the large floor to find somebody to ask for help to find my size. After handing me the box, the person then instantly disappeared with no offer to help of any kind. Put the boots back on the shelf and left the shop extremely dissatisfied. Went to Decathlon next door and received extremely good customer service all round.”

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Posted 3 years ago

“Bought my nephew a pair of £60 red adidas freak football boots size 8. They arrived as instructed but one was the £60 type one and the other was the £160 type. Called customer services and I have to pay for them to be returned even though it’s in no way my fault and with no chance of a refund. I hate this company so much they treat you like they are doing you a favour buy taking your money off you. Thank god for Amanda #HWTL”

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Posted 3 years ago

“Missing items from packaging. Refund never received. Do not buy anything fro this shop online!!!”

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Posted 3 years ago

“Website says USA at the top but they are in united kingdom They will not refund or cancel your order even before items shipped! stay away!!”

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Posted 3 years ago

“Sports direct delivery is juat as worse than there shops warehouses, ordered over 7 days ago got told estimated del is the 5th which still never came, received email today by hermes saying theyve not even rexceived the goods from sports direct what have i actually paid deleivery for!! Disgusting! This has mike ashley all over!!”

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Posted 3 years ago

“From 5 weeks I am waiting on an item that I returned to be exchanged for a bigger size. I got a confirmation email 4 weeks ago that they received my item. On the sports direct website my item is available straight away in the size that i ordered the exchange in yet i still haven't received my item. I am really disappointed in the service.”

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Posted 3 years ago

“Returned item to Sports Direct store with receipt. No refund only credit note on offer. Total joke of a company. I will never use them again.”

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Posted 3 years ago

“received two pairs of dirty worn shoes I also received the invoice of the woman who previously owned the shoes. I have tried to contact direct sports so many times they and just going around in circles. I can’t get a refund or exchange them in the shop as the shoes are in such bad condition. I paid to have them sent them back to their warehouse only to have them sent back to me a few days later. Anyone who I do get in contact with are giving me roundabout answers or are bot chats! Would never order from sports direct again!”

Helpful Report

Posted 3 years ago

“Really poor customer service no way to call and speak to people just an email and useless webchat where you can not ask anything. I Ordered a pair of trainers and 2 basic t shirts. My trainers were disappointingly cancelled so I didn't want the two t shirts. Sports direct wouldn't let me cancel the order (really didn't want to pay delivery costs when the tshirts were less than £10! they also wont allow you to return items you dont want back to your local store for a refund like most reputable retailers do. Should have known better than to use this company!”

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Posted 3 years ago

“Our parcel was left in the bin.”

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Posted 3 years ago

“Customer Services is APPALLING My order confirmation was all correct including the correct delivery address. I ordered 8 items and they sent me just 1 item and sent it to the WRONG address. They had sent the package to Hermes with the WRONG house number. I received notification from Hermes informing me that they had delivered my package, but of course I didn't receive it. Hermes sent me a a photo showing my parcel on the doorstep of someone else's house, fortunately I recognised the house and paid the owner a visit. I was VERY lucky to have located my package and retrieve it. I tried all ways to make contact with sports direct as I was now worried that the other 7 item would be sent to the wrong address again. OMG! All I could reach was an automated customer services robot. There are NO telephone numbers that work and email replies take forever. This is the absolute WORST company to buy from. Try to avoid. 1 star is too much for them. Today I recieved notification from Hermes informing me that they will be delivering my 2nd package from Sports Direct so I used their (Re-Direct Parcel) option and instructed them to deliver it to thier Parcel Shop. So glad that I did because YET AGAIN, Sports Direct had put the WRONG house number on the package. Absolutely RIDICULOUS. Anyway, I now have all of my items. No thanks to Sports Direct.”

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Posted 3 years ago

“The Yate Sports Direct are awful! Terrible Staff including the Manager and assistant Manager! Sports Direct Cribbs Causeway are amazing! Much much better service than Yate!”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,348 reviews