Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

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“Straightforward and efficient. Order arrived as advised and product exactly as expected.”

Helpful Report

Posted 3 years ago

“I paid for next day delivery but the order arrived on Sunday which was a day later but I was extremely happy the order arrived when I was at home.”

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Posted 3 years ago

“I ordered 43 EUR and got 42 EUR”

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Posted 3 years ago

“Great shoe. Arrived super quick. And I was kept informed throughout the whole process.”

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Posted 3 years ago

“Quick delivery, great product”

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Posted 3 years ago

“When my parcel arrived they changed the delivery time at the last minute so no one was in. Instead of dropping it at the neighbours they dumped it in my garden while it was raining. The parcel then had a item missing which I couldn’t get in touch with sports direct and I was just going round in circles. I then went to sports direct store and they rung them up to sort it out. It’s not straight forward and not good if something missing as they don’t give clear instructions of who to ring. Also they tried to say it all got delivered successfully.”

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Posted 3 years ago

“Paid for next day delivery turned up 4 days later, awful after sales service I should be due a refund !!”

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Posted 3 years ago

“Bought a tip stains on it not in original packet it was in a giffy / zip lock bag Tryd to contact but the automated system as poor as can be and it wanted me to pay postage buy elsewhere”

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Posted 3 years ago

“I thought your staff were very friendly and very helpful”

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Posted 3 years ago

“I ordered trainers and was happy to pay delivery. My shoes size is always a 6.5 to 7!so I ordered a 7 and they were too big, I then had to pay to return the trainers again another £5. I ordered a 6.5 and when they arrived they are still too big I am quite annoyed as will have to pay another £5 to return them, I did go into my local store but they said I can only get a credit note and they didn’t have the sizes for me to try on,.this would put me off ordering again as this has cost me £10 and I still have no trainers. I am going to another shop where I can try them on or get free returns. I gave 2 stars because I liked the trainers and if they had fitted all would have been well. You shouldn’t have to pay for returns or should be able to return free via a store. I also believe these shoes have been worn.”

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Posted 3 years ago

“excellent web site!”

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Posted 3 years ago

“Parcel arrived in good time. However, I have had to return the trainers. I had put in the search for wide fit trainers and the ones that arrived were too narrow, so the velcro would not catch.”

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Posted 3 years ago

“had what my wife wanted quick delivery”

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Posted 3 years ago

“Very good trainers, comfortable aswell.”

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Posted 3 years ago

“The quality of the trainers is good”

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Posted 3 years ago

“I first visited the shop in Trowbridge Shires shopping mall, and was served by a very helpful young man (whose name I didn't get, sadly), who showed me the selection of Crocs and Tuna, but they were too wide for me, so I tried the Karrimor Antibes sandals which were perfect but none in beige in my size were in stock. Later I found these online and ordered them, knowing they fit well and the removable back strap was what I wanted. They arrived very quickly and have been very comfortable. So I am very pleased with the service I have received from Sports Direct, although I did find the website a little difficult to navigate at first..”

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Posted 3 years ago

“Ottimi prodotti confortevoli di grande vestibilità.”

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Posted 3 years ago

“You didn’t have an item that I ordered that was on promotion so I asked to cancel my order but was told unable to amend order even though it wasn’t me that was amending the order it was sports direct! I got the email saying product not available and straight after the email saying order on the way! Also I never would have paid £4.99 delivery if I new all items weren’t available. I also ordered a size 2-3 rubber ring for my child and it no where near fits him and he’s a skinny child it doesn’t even fit my baby! But it would cost me more than the item to return and I’m unable to return in store so not very impressed at all! Will not shop here again!”

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Posted 3 years ago

“Great products at great prices. The problem is shipment using Hermes. My product was delivered broken due to Hermes delivery tossing it over my gate.”

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Posted 3 years ago

“Not happy with delivery & returns as I had to pay No Free options to click & collect am very disappointed!”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews