Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered trainers for my grandson, only 1 in the box, Capri pants and pumps charged but missing. Paid for next day delivery, was prepared to wait for them to put it right and wait a day but they refused after 2 hours in web chat would not send out trainers until I return the one I have. The other 2 items are meant to be sent today but just had email saying there is a delay with the pumps. Dreadful service, poor customer service and will never use sports direct again.”

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Posted 3 years ago

“good quality good price, prompt delivery”

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Posted 3 years ago

“I got Great quality clothes at a good price. Also, delivered very quickly, so no complaints at all. Would recommend”

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Posted 3 years ago

“You're the best.....”

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Posted 3 years ago

“Paid for next day delivery as it was a birthday present and it came the day after”

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Posted 3 years ago

“Les chaussures ne m’ont pas été livrées et impossible d’avoir un contact avec les livreurs ou qui que ce soit. Honteux”

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Posted 3 years ago

“The shopping experience was good. However, it would be better to use inpost locker services for returns instead of having the customer travel miles and pay post office charges.”

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Posted 3 years ago

“Excellent service, up there with Amazon for fast and efficient delivery. Was brilliant to have the order sent to a Hermes pick up point too. Well done Sports Direct, a very happy customer, and excellent products too.”

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Posted 3 years ago

“Good service.”

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Posted 3 years ago

“Good website easy to use and plenty of feedback to keep you informed.”

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Posted 3 years ago

“very pleased with process from placing order to delivery of goods”

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Posted 3 years ago

“Not arrived yet!”

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Posted 3 years ago

“Very good service and quality of t-shirt wich I have ordered.”

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Posted 3 years ago

“Really upset as my daughter opened her present leggings which I got from you, says on label 9-10 but on the leggings age 5-6!! Disappointed”

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Posted 3 years ago

“Fast efficient seevice”

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Posted 3 years ago

“Awful! Boxes damaged and missing products. Won’t be buying again.”

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Posted 3 years ago

“Delivery great,unfortunately the joggers did not fit,having to return them.”

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Posted 3 years ago

“The purchase of the walking sandles was good, but, they are not like for like in sizes, sadly they were too small and had to be returned, which I had to pay the return postage on. The return was was quickly acknowledged once they received it by sports direct and I am now waiting for my refund which I hope will be soon.”

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Posted 3 years ago

“Ordered incorrect size. Have sent back for an exchange but have been waiting over ten days for any communication, which is very poor.”

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Posted 3 years ago

“Easy to order. Goods supplied seem fine.”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews