Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order was supposed to be dispatched and on its way with fastway couriers its now been 10 days still nothing very disappointing service.”

Helpful Report

Posted 3 years ago

“Fast no hassle service. Product was as described”

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Posted 3 years ago

“Disappointed as ordered two pairs of trainers and one pair of football boots for my sons after school football and paid next day delivery to ensure the football boots arrived. I received a message informing me that the boots were not available and wouldn’t be arriving, there was no options to order alternative boots to ensure we had new boots which we desperately needed and I still have not received an email to inform me of my refund. If it the stock availability was not current the the company should Not have processed my payment for goods deemed unavailable! Very disappointed and will be seeking a refund for next day delivery costs and making a complaint for the mia sold footwear.”

Helpful Report

Posted 3 years ago

“Customer service was drradful. still waiting for a reply. I am still waiting for a reply from Charlotte, of House of Fraser after my complaint got a very abrupt reply stating 'these things happen during packing!! well I am dismayed if the people 'packing' an order that was £100 worth, and put a very damaged Underwear box(looked like it had been chewed by a dog!!) and also another underwear box that had been opened& the Boxers unfolded then left hanging out of the box, into a delivery!!, (which happened to be for my sons 18th Birthday) I did not have time to send the WHOLE order back incase I could not get the same items in time.”

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Posted 3 years ago

“Excellent customer service and good product”

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Posted 3 years ago

“Only received part of my order and can’t get any help with a refund or sending another kettlebell to me”

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Posted 3 years ago

“Products are fab and delivery on time but the delivery prices are high And I couldn't get what I needed in store so had to use delivery.”

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Posted 3 years ago

“Great trainers fab price quick delivery (we did pay extra for next day) On last order we paid for normal service...still very good, excellent quality on last purchase of 2 prs of joggers/ lounging trousers and amazing value too.”

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Posted 3 years ago

“No delivery Ordered £300 worth of stuff, paid £5 extra for delivery supposed to be delivered on 24th, last scan its had was on 21st from hermes to say its been delayed 24 hours. No further scan since, emailed sportsdirect serveral times no response whatsoever im in urgent need of these items. Hermes says to contact the sender but sportsdirect is not responding to may emails. The worst experience ever!!”

Helpful Report

Posted 3 years ago

“My order was sent out in a size 7 box and with size 9 trainers inside, so returned with proof of posting at a cost of £6.57 to me.The order was was then put right.A refund would be nicely accepted. E Sharples”

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Posted 3 years ago

“Delivered on time Polite driver Good experience”

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Posted 3 years ago

“I am very disappointed with this purchase. I received two different sizes. I don’t understand how this can be. These are not apples to choose from. These are boots that are worn in pairs. I thought it was a secure service. But I am very disappointed. I lost a week because I didn't get the correct size. I needed to be sent back and was given a discount on my online purchase. And I don't want to shop online anymore. Worst service”

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Posted 3 years ago

“It was awful quality very cheep looking and full of holes where’s they took the tags of I would have sent it back but I already took the tags of and I was so angry I threw it in the bin I will never shop with them again”

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Posted 3 years ago

“Good ,but one time I don't receive a cap”

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Posted 3 years ago

“Brilliant very quick delivery and good prices”

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Posted 3 years ago

“Easy to order, fast delivery, item great value and as described. Was very impressed!”

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Posted 3 years ago

“Brilliant. Paid standard delivery but received order in 2 days. All items as expected. Do need to exchange an item but I'll do that in store. Keep up the good work.”

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Posted 3 years ago

“Fast delivery and good quality and great fit”

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Posted 3 years ago

“Quick,speedy service and a giant free mug! Fabulous!!x”

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Posted 3 years ago

“The web site , is easy to order from , And the sports direct delivery , is very quick and arrives securely”

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Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews