Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have Not received my purchased product!!”

Helpful Report

Posted 3 years ago

“I ordered a pair of shoes in a size 6. They sent me a pair with the left shoe in a size 6 and the right in a size 3. Obviously these are unusable. And to send them back I must pay the postage despite the problem being they sent me the wrong size. So I contacted the customer services about this as the Consumer Rights Act says I shouldn't lose out financially (postage) through no fault of my own, and am still waiting a response days later. Then they ask for feedback despite this problem as if they are unaware I am unhappy. So here is my feedback.”

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Posted 3 years ago

“Very disappointing that SD insists that customers pay for postage to return goods. I will never shop with them again”

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Posted 3 years ago

“My item came like this and now your not replying to my messages and I can't resolve it Not happy....”

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Posted 3 years ago

“Not impressed that the postage was £4.99 even though I spent over £100 and also have to pay to return. Got one of the ugly sports direct mugs in the order which I now either have to throw away or give to a charity shop.”

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Posted 3 years ago

“The delivery and the items were good but I wanted to return some items as they didn't fit. I went into the store and queued at the tills only to be told that you can only do returns at the upstairs till. So I queued again, got to the tills, processed the items to be told I can only do exchange or credit note. The items were for my father who can't get to a shop so I was trying to help him out but now I have to post them back for a refund! Ridiculous!!!”

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Posted 3 years ago

“Excellent service . Delivered ahead of the estimated date. Perfect Condition. Really excellent shoes. Will definitely use Sport Direct again.”

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Posted 3 years ago

“Amazing offers at great prices, really quick delivery, definitely worth 5 star's 👍”

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Posted 3 years ago

“Good seller, with fast delivery”

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Posted 3 years ago

“You are the best!”

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Posted 3 years ago

“Very poor service didn’t even revive my parcel”

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Posted 3 years ago

“Website easy to navigate. Delivery within two days which was excellent.”

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Posted 3 years ago

“Not yet received Hermes are useless!!!!!”

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Posted 3 years ago

“Excellent product and price. Quick shipping as well. I am very happy with my purchase. Great company to order from.”

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Posted 3 years ago

“Great selection of shoes.”

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Posted 3 years ago

“Nothing has turned up 300 spent and no contact. Being ignored also”

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Posted 3 years ago

“Service was good”

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Posted 3 years ago

“Order took a long time to arrive. All items in good condition but returns were not free as in other companies and had to pay a significant amount to return a pair of shoes by post.”

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Posted 3 years ago

“I ordered shoes for my daughter they send different size and also i tried to contact with them they not even answer rubbish”

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Posted 3 years ago

“I object to paying expensive postage on trainers which were not delivered. In spite of me waiting in both days that Hermès said they would be delivered and giving a safe space I was told that hey had been returned. I contacted Sports Direct to cancel the order only to have them delivered two days later. And now I am expected to pay return postage. Very unhappy with service and would like my postage both ways refunded when I return them.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews