Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,350 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

Visit Website

Write Your review

Tell us how Sports Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, my name is Igor, I'm from Russia. I want to share with you my opinion about your store. Your store is excellent, with high-quality products at pleasant prices. But unfortunately, I am not satisfied with the work of your site. The same error always occurs when placing an order. For example, if you select six products, you can place an order and deliver to Russia, but if you add a seventh product, the message "no delivery to your country" appears. Why there is such an error, I do not understand, it is not related to the price or product, just apparently there is some restriction that I do not know about or could not find information on your site. I can attach screenshots as an example. Please help me to understand what is the cause of this problem. Sincerely, Igor.”

Helpful Report

Posted 3 years ago

“product received within given time, and product is good”

Helpful Report

Posted 3 years ago

“The 2Gilet body warmers was perfect”

Helpful Report

Posted 3 years ago

“Brilliant service and quality I always shop at sports direct”

Helpful Report

Posted 3 years ago

“All OK, fast delivery.”

Helpful Report

Posted 3 years ago

“Was delivered on time,and told us information all the time and the journey all the time”

Helpful Report

Posted 3 years ago

“These trainers are a accurate fit delivery was great earlier than expected very pleased with purchase”

Helpful Report

Posted 3 years ago

“Clothes fitted perfect and very quick delivery next day”

Helpful Report

Posted 3 years ago

“Terrible, not only were the shoes different sizes, they were completely different shoes. I also had to pay £11.00 postage myself to send them back. Will not be ordering from you again!”

Helpful Report

Posted 3 years ago

“Fast delivery. brilliant clothing and trainers ,Great prices , will use again xx”

Helpful Report

Posted 3 years ago

“This company needs to work on its customer service and not as is so blatantly obvious,to extricate more money out of the customer and into the till. I personally believe that the company's current ethos will be their demise,they do not deserve a place in retail with their glaringly obvious failings.”

Helpful Report

Posted 3 years ago

“Online service is good but the retail assistances aren't cordial and cooperative.”

Helpful Report

Posted 3 years ago

“Sorted faulty product fast and free”

Helpful Report

Posted 3 years ago

“Très récatif et produit de grande qualité. Best regard”

Helpful Report

Posted 3 years ago

“I am always satisfied with the service provided by Sports Direct, and also with the quality of the goods.”

Helpful Report

Posted 3 years ago

“Not impressed with the service. Can't try on any shoes in store so we are forced to buy loads and take home to try, for then to drive back with the ones that don't fit, waiting for a refund on our credit card the next month. OR we order online, pay a huge delivery fee and then PAY even more to send them back. I can who is making money here!”

Helpful Report

Posted 3 years ago

“Didn't get the order right & when i tried to contact them they never got back to me NEVER AGAIN they are happy to take your money but if u complain they don't want 2 know well I'm sorry it doesn't work like that!!!!”

Helpful Report

Posted 3 years ago

“Minden rendben zajlott.”

Helpful Report

Posted 3 years ago

“I tried on the trainers in the shop to check size. When I went back they weren’t in stock so ordered online. Good service, but I paid the £5 postage to deliver to store. which I didn’t think was necessary as most companies don’t charge to send product to their store. But they were cheap enough so can’t complain.”

Helpful Report

Posted 3 years ago

“Easy to order and collect.Product ready to collect a lot quicker than expected.Excellent service.”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,350 reviews