Sports Direct Reviews

Name: Sports Direct
Rating: 3.72

3.7 Rating 746,352 Reviews

100 %

of reviewers recommend Sports Direct

3.7

Based on 746,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Sports Direct:

16-18 Ludgate Hill
EC4M 7DR
London

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Sports Direct 1 star review on 9th December 2024

Kate

Sports Direct 2 star review on 6th December 2024

528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered hiking boots (Product Code: 186083/05/270) on the 13/4/21 & they did not arrive until the 22/4/21. This was a lot longer than the delivery time stated on the website and lead to some inconvenience. When my purchase finally arrived the box was damaged and the hiking boots were actually 2 different boots. Granted they look quite similar but they are in fact 2 different boots. I am requesting a refund or exchange.”

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Posted 3 years ago

“My delivery was thrown over my fence and my dogs got the parcel and damaged everything”

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Posted 3 years ago

“The quality and the designs mach the image on their website, very pleased. I recommend.”

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Posted 3 years ago

“Very good cmy parcels came when they said they would”

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Posted 3 years ago

“Delivery and returns were prompt and good online prices”

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Posted 3 years ago

“Delivery on time jacket his lovely fit”

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Posted 3 years ago

“Went to change my trainers, they were swapped with a minimum of fuss.”

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Posted 3 years ago

“My emails have been disregarded. I need to return my filthy goods and am not prepared to pay the postage. All I wanted was a pre paid postage label. Looking at the joggers I bought, they seem too small anyway, so I do not want a replacement. I cannot forward photos, as these are now repacked, causing less dust to my house. Thank you.”

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Posted 3 years ago

“Ordered a post surgery bra which was half price, arrived promptly with no problems unlike House of Fraser. Would definitely order from Sports Direct again.”

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Posted 3 years ago

“I bought a present for my friend and paid for next day delivery. 7 days later the package arrived by which time I had bought another present not forgetting her birthday was a week prior. I asked for a refund on the next day delivery which I was refused and they wouldn't even pay the postage for me to send the product back. All in all I have £13 down plus the cost of the products I bought. Disgraceful.”

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Posted 3 years ago

“Got what I wanted, at a price I wanted and it came early! Well done ✔”

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Posted 3 years ago

“Wasn't sure if the item was genuine or not.”

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Posted 3 years ago

“Absolutely horrified at the cost of returning my delivery. Will never shop with sports direct again”

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Posted 3 years ago

“Exchanged items with no hassle at all.....impressed +++++”

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Posted 3 years ago

“Products were good, price was fair, delivery dreadful as it was sent to the wrong apartment, even though we were in all day.”

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Posted 3 years ago

“Have nothing but praise for Sports Direct. Both the orders that came were very prompt and quality and price excellant.”

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Posted 3 years ago

“Items arrived, kettle bell not the colour I ordered but good quality.”

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Posted 3 years ago

“I love the shoes. It was completely worth the buy. I got a mug too. Thank you”

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Posted 3 years ago

“Paid for next day delivery - took 3 days to arrive - customer service are clueless and dont answer clear questions and avoid the issue. Avoid avoid avoid”

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Posted 3 years ago

“Ordered three items from your online store. Only two have been delivered. The other package won't let me track it. Took 8 days for the first two packages to arrive. Still waiting on my third item after nine days. Paid 9.99 for delivery for it so don't know why it's taking so long. Sent an email and got no reply, very poor service from sports direct”

Helpful Report

Posted 3 years ago

Sports Direct is rated 3.7 based on 746,352 reviews