Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

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“Ordered on the website. Ordering was fast and efficient. Product was delivery fast and on time.”

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Posted 4 years ago

“This was so, easy. Got everything I ordered, in just a few days. Felt like I was in the loop, with updates about my order. Didn't have to drive around, or waste time on the phone trying to explain what I needed. Just click the pictures, and decide on the quantity. My order, would have cost twice as much, trying to fill it locally. Simple, painless, easy. Thank you, SSS.”

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Posted 4 years ago

“12/23 Mail here ..........Still awaiting delivery- Assume Holiday overload??”

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Posted 4 years ago

“Ordering was easy. Item was shipped the next business day. Almost daily updates of shipping progress. The Hunter Wand Wi-Fi controller worked perfectly.”

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Posted 4 years ago

“Parts delivered as expected. Took a long time to get them shipped out; not sure if that is typical as this is the first time I've ordered from them.”

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Posted 4 years ago

“Still haven’t received the item”

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Posted 4 years ago

Hi Eric - thanks for your review and apologies for the delay in your order arriving. I can see that your order was shipped on the 10th. We've been seeing a lot of delayed orders due to the increase in online shopping this year for the holidays as a result of the pandemic. Please get in touch if you've still not received it next week and we'll take a closer look.

Posted 4 years ago

“Very satisfied anytime I order from your Company.”

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Posted 4 years ago

“I found an odd fitting at a reasonable price.”

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Posted 4 years ago

“I received the product I asked for in a timely fashion.”

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Posted 4 years ago

“I loved my experience with them, from first coming to the site, to ordering, to receiving my goods. Their pricing was excellent, they consistently and clearly communicated the order progress, and everything arrived perfectly, and on time. I get the sense these folks really like what they do, and they have built a great business focused on ease of use, value, and client experience. I am really glad that I found them.”

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Posted 4 years ago

“I'd like to give them a higher rating, however I still haven't received the photocell that was ordered over a week ago, and there aren't any updates on the part either. When I checked the shipper, it indicated that the part was still at the warehouse. Not anyone I would purchase from in the future.”

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Posted 4 years ago

Hi Larry, apologies for any confusion here. The tracking is showing that it was picked up on 12/1 by USPS, but it was certainly lost after they picked it up. We'll get in touch privately and work with you to either get you the part you need or issue a refund. Denny ~ Customer Service Manager

Posted 4 years ago

“I received what I paid for. It was sent immediately, and I didn't have to wait a long time for delivery.”

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Posted 4 years ago

“Prices were great. Good quality materials. A few items were back ordered. When they did come in. They shipped very quickly.”

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Posted 4 years ago

“Excellent and prompt service. My only wish is that your store was located in Houston, where I could meet you face-to-face and exchange pros and cons about my sprinkler system needs at home. Keep us the great service.”

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Posted 4 years ago

“I ordered a part. SSS did not notify me they did not have it in stock. I received a flurry of marketing emails that were fun and friendly after the order. But nothing after that for weeks. Then, I sent an email to their complaint department and they finally responded that they did not have it in stock and asked if I wanted to cancel the order. I just wanted to know when to expect it and was not given a straight answer. Don't take an order if you have no idea how long it will take to fulfill it.”

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Posted 4 years ago

Hi, thanks for your review, and our sincere apologies for the confusion on your order. We actually investigated this, as our automated system would have typically sent out an email to confirm that the part was on backorder and the estimated turnaround time. It turns out that you were absolutely correct, that we had a period of a few days that we weren't aware of where customers were not receiving those notification emails. The system corrected itself, but our tech team is working now to determine how that happened and to assure that it doesn't happen again. Please note that getting straight answers from our manufacturers on arrival times for backordered parts has been difficult this year due to the pandemic, and, knowing that many of our customers are on tight schedules, we've been offering up front to cancel orders for customers who were unable to wait the several days it was taking to get an answer. All the best ~ Denny ~ Customer Service Manager

Posted 4 years ago

“on-line order for some special fittings I needed. Super fast shipping, excellent customer service. WDBA”

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Posted 4 years ago

“I sent an email to customer service stating I needed to return this unit because it is not what I wanted; I have yet to hear back. So for that reason you get a poor rating.”

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Posted 4 years ago

“Communications concerning item status was the best of any on line vendors that I have dealt with.”

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Posted 4 years ago

“Love these folks! Easy, fast, and personable. Definitely my first go to for irrigation needs!”

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Posted 4 years ago

“Ordered 3 small plastic sprinkler connectors less than $2 a piece and was charged $17 shipping, they sent by first class mail that couldn’t of been more than $5.”

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Posted 4 years ago

Sprinkler Supply Store is rated 4.7 based on 5,111 reviews