Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,162 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1/2" funny pipe fittings do not fit 1/2" funny pipe. I had to buy home depot 5/8" funny pipe to use the fittings they said would work. I had to research it online that the brand of fitting although sold as 1/2" requires a larger diameter pipe right on the fitting specification. Online they just typed that it should work or to wet or heat the pipe. They should know better. no offer to take parts back or fix the problem.”

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Posted 4 years ago

“Thank you for my parts. When I ordered the product it did not show they were out of stock, but you charged my card regardless. I didn't receive my parts for two months and the only communication I got was when I initiated the conversation. Customers cards should not be processed unless parts are in stock and able to be shipped right away.”

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Posted 4 years ago

“I received another item, the picture is different, not like the one you confirmed in my order, you saying it’s the newer item and it works the same. It’s unacceptable. And you charge for returning it. !”

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Posted 4 years ago

“16 days for two valves too long to wait. If know would have gone elsewhere.”

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Posted 4 years ago

“Fast shipment, but didn't receive rest of order yet. Not sure where my Hunter I-40's are or if they'll even be shipped. Looks like the order was shipped incomplete and I'll never get my I-40's. If I get my I-40's without much on my end then this is acceptable. If not then this is unacceptable.”

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Posted 4 years ago

Hi Bobby, thanks for the review. I had responded to your email regarding this situation last Thursday - the remainder of the order was shipped from a separate warehouse and was scheduled to arrive to you on Friday. The tracking is showing that it was delivered. I've sent you a private message with the tracking for your reference. Please get in touch if you're not able to locate the shipment.

Posted 4 years ago

“I waited a considerable amount of time for my order. When it finally arrived there were parts missing. I now have to go to a local store to RE-BUY parts as I don't have another 2 weeks for this order to be done correctly.”

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Posted 4 years ago

“Please help. I ordered 8 Wilkins 14-zwfr freeze valves but only received 1. The packing slip states 8 delivered. Please check packing weight for this shipment.”

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Posted 4 years ago

“Still waiting for the rest of my order. It’s been about a month”

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Posted 4 years ago

“Got half my order in a couple days...after a week or two had to call about the other half. I talked to someone and it shipped the next day. Clearly not on top of things if you have to ask for the other half of your order.”

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Posted 4 years ago

Hi, thanks for your review. I took a look at your order, and that second half of the order was on backorder. The expected turnaround time on backordered items is 7-10 working days (which works out to about 2 weeks), so you happened to call just as the part was arriving. It's pretty common that we check on a backordered part and discover that it has arrived that day or will be showing up the next. I'm sure it often looks like we simply forgot and suddenly shipped the order, but please rest assured that we get everything out as quickly as we can once it has arrived. Our apologies for any confusion. Denny ~ Customer Service Manager

Posted 4 years ago

“Hi there. I received the wrong part. Ordered a 1” check repair kit and received a 3/4” version.”

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Posted 4 years ago

Hi Ben, thanks for getting in touch and my apologies for the confusion. I'm contacting you directly to get this resolved ASAP.

Posted 4 years ago

“Received the wrong part, ordered an impeller for a TW3700 and received an impeller for a larger unit.”

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Posted 5 years ago

“I ordered some Hunter Valve parts o n Monday Feb 10 with a date of Feb 13 for delivery. As Feb 13 came and went with approx delivery times an Feb 14 came and went with delivery times it is now a bit frustrating letting the customer know when I would be repairing his valve. I know you have little control over USPS but another service might help the anxiety. Let me rate after the next order”

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Posted 5 years ago

Hi Wilbur, thanks for your review. It looks like there was a two day holdup in Garden City, NY once USPS received the package. You're correct that we do have little control once the package has left our warehouses, but we DO care about each of our customers getting their packages on time. We periodically take a look into our shipping metrics, and have at one time or another shipped with pretty much every service out there. Overall, we haven't really seen a difference in the number of lost/late packages in any of the switches. The tracking is showing that your order arrived on the 15th. Please be sure to get in touch if that isn't correct and we'll get you taken care of ASAP.

Posted 5 years ago

“With a company with "Sprinkler" in it's name, I can't find a central list of sprinkler nozzles from a to z. Please send me a map on how to get there.”

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Posted 5 years ago

Thanks for your question! We tend to categorize the large numbers of nozzles that we carry along with the heads that they fit on, since many of them are brand/model specific and grouping them all together might cause a lot of confusion as to what nozzle fits on which head. If you visit our website, you can click on the "Shop Menu" link at the left hand part of the navigation at the top of the page and choose "Lawn Sprinklers." You'll find links to both the rotary and spray nozzles that we carry. Also, if you search for a specific type of sprinkler head, the specific nozzles that fit on them will usually pop up along with the heads themselves.

Posted 5 years ago

“For some reason I have received the wrong sprinkler twice now, hopefully we can get it right on the third try. Have not had this problem before when I have ordered from you.”

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Posted 5 years ago

Hi Michael, my apologies for the error. I checked in with the warehouse and spoke to them directly to assure that you receive the correct head for your replacement order. Please don't hesitate to get in touch if there's anything else that I can do for you. Denny ~ Customer Service Manager

Posted 5 years ago

“You promised me an answer one week ago and I have heard no response. I will be returning the irrigation heads i ordered.”

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Posted 5 years ago

Hi Billy, I emailed you to let you know that a replacement order had been shipped out to you and to keep or dispose of the incorrectly sent heads. You should be seeing the replacement order in the next day or so. My apologies for any confusion. Denny ~ Customer Service Manager

Posted 5 years ago

“I returned a 1" valve as per Denny's or somebody's instructions. I haven't heard back in some time. I'd still like a refund of that valve's cost. thanks, c. kit perlee”

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Posted 5 years ago

Hi Chris, thanks for getting in touch. My apologies for any delay, I'm working through a stack of return slips today that was handed to me last night by the returns department and see your return slip in the stack. I'll be applying your refund before the end of the day. Denny

Posted 5 years ago

“We only received half of our shipment and have been waiting weeks for the rest of it to arrive.”

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Posted 5 years ago

“When I attempted to inquire about returning a sprinkler plug in transformer , all I did was receive Resistance. Returns should be an easy process, which this was not.”

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Posted 6 years ago

Hi Robert, thanks for getting in touch. My apologies if you received any resistance regarding your return, our policy is to make our return process as smooth and easy as possible. Our return authorization request form is published directly on the front of our website and free for our customers to use: https://sprinklersupplystore.com/pages/returns-policy I can see that one of our reps filled out the form for you. Please feel free to get back to me and elaborate what resistance you received, it's important to me that all of our customers are being properly taken care of. Denny ~ Customer Service Manager

Posted 6 years ago

“First time using your website, only bitch I have is that I paid $3.81 for a part and $10 for shipping?? Part only weighed a few ounces. Very disappointing.”

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Posted 6 years ago

“I asked a precise question and was referred to the manufacturer, that did not address the question on their site. How can one sell something and not know anything about it. Will look elsewhere.”

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Posted 6 years ago

Hi Bruce - Thanks for your review. It's a huge learning curve for our reps, with thousands of products on the website to try to learn and be knowledgable about. I do ask them to either research the question or refer the caller to the manufacturer when they don't know an answer to a question. We feel that the important part is to make sure that you get the information that you need to purchase the proper product. Denny ~ Customer Service Manager.

Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 5,162 reviews