Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great company to work with”

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Posted 4 years ago

“I appreciated all the communication I received about my order. It was good to know the status given that COVID has caused so many delays in production and shipping. I was disappointed to open the box and find that there were several dead spiders and webs in the sprinkler box I ordered. I imagine these are probably stored outdoors, but it would be nice to hose them down before shipping them. Luckily the spiders were dead, but still it was gross cleaning them out of the box.”

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Posted 4 years ago

Hi Shelby, thanks for your review. Our apologies, we do sometimes store these outside, but this is the first I've heard of spiders getting inside of the boxes. We'll contact the warehouses and ask them to please be sure to clear the valve boxes of spiders and their webs before shipping.

Posted 4 years ago

“Delivered quality part.”

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Posted 4 years ago

“The shipment was delayed due to the virus disrupting their supply chain, but they sent what they had and sent the rest as soon as they could get it. Very good service under difficult conditions. Parts and cost were as advertised.”

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Posted 4 years ago

“Writing this for my husband...he needed replacement parts for our very old sprinkler system. The Sprinkler Supply Store was a lifesaver. Receiving the parts took a bit longer than expected but they were exactly what he wanted! We will be ordering again. Great customer service.”

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Posted 4 years ago

“Your shipping method may need some improvement to speed up delivery.”

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Posted 4 years ago

“Great help on phone!! Great product! Great service!! Thank you Joe C”

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Posted 4 years ago

“Great customer service! Good updates on when product was going to be shipped.”

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Posted 4 years ago

“Great customer service.”

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Posted 4 years ago

“Website would not process 15% new customer discount. I reached out for assistance but was told it must be my browser. Never did get a discount. Will not shop here again.”

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Posted 4 years ago

Hi Jeffrey, thanks for your review. Apologies for the confusion, - I just reread our email exchange and I hadn't realized that you had already placed your order when you had contacted us. I was trying to determine which browser you were using so that I could pass that info on to my tech team. I've gone ahead and issued you that 15% off. Again, my apologies for any confusion. Denny ~ Customer Service Manager

Posted 4 years ago

“I will be using this store for all my sprinkler needs. Well, maybe not the 20 foot PVC pipes. Quick shipping!”

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Posted 4 years ago

Hi, thanks for the kind words. We're not selling 20' PVC here, so we're good with that. ;)

Posted 4 years ago

“You guys kick ass”

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Posted 4 years ago

“Product as described, prompt service, no problems.”

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Posted 4 years ago

“Shipping took a little while but it’s understandable considering the circumstances and they emailed me to let me know that there would be a delay. When the products arrived, nearly half of the 12 mm Netafim cross fittings had holes in them (the plastic form injection site.) Unfortunately we didn’t notice the holes until after installation. Fun times replacing all of the broken ones.”

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Posted 4 years ago

“Good selection, they were able to get my hard to find Toro series 300 stream rotor sprinklers”

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Posted 4 years ago

“I was NOT HAPPY because it was stated that I would receive my merchandise in 5-7 days and I received it in 12 days. NOT HAPPY”

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Posted 4 years ago

Thanks for your review. Our apologies if we weren't able to deliver your order in your anticipated time frame. I would appreciate it if you might be able to get back with me and let me know where you saw that order would arrive in 5-7 days. With all of the delays in the supply chain, our warehouses, and the shipping companies as a result of the pandemic, we've instructed our reps not to give solid arrival dates.

Posted 4 years ago

“Thank you. Please keep sending emails so I am reminded where to go for all my supplies.”

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Posted 4 years ago

“Price was competitive and service was satisfactory.”

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Posted 4 years ago

“Quick service and followup question call back.”

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Posted 4 years ago

“Good prices. Excellent communications and fast shipping.”

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Posted 4 years ago

Sprinkler Supply Store is rated 4.7 based on 5,111 reviews